The Royal Sonesta Portland Downtown

Hotels
•
Sonesta Hotels
9.4 (896 reviews)
506 Southwest Washington Street , Portland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Well-appointed rooms
Good value for money
Cons:
Cleanliness issues
Breakfast not meeting expectations
Noise from adjacent room
Hot water problems

Categories

Cleanliness
8.3
Concerns about mold and overall cleanliness mentioned in reviews.
Service
10
Staff is described as friendly and professional in multiple reviews.
Location
10
Location described as excellent and central in various reviews.
Room Quality
9.77
Rooms are well-appointed and suitable for families.
Amenities
9.31
Amenities were generally sufficient, though there were complaints about dining clarity.
Value for Money
9.76
Good value noted due to location and room quality.
Food and Beverage
8.29
Breakfast lacked staples and vegetarian options.
Overall Experience
9.75
Overall a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:49

Property Description

Luxurious Accommodations
Experience modern and stylish guest rooms at The Royal Sonesta Portland Downtown, each equipped with a flat-screen TV and contemporary decor. Upgrade to a suite for stunning city views and added comfort with a desk and coffee maker available upon request.

Relaxation and Wellness
Indulge in ultimate relaxation at our spa and wellness center, offering rejuvenating massage services. Keep up with your fitness routine at our well-equipped hotel fitness center, ensuring a balanced and healthy stay.

Convenient Location
With Portland Union Station nearby and Pioneer Courthouse Square just a short walk away, our central location makes exploring the city a breeze. And with Portland International Airport a convenient distance, your travels are made simple. Book your stay at The Royal Sonesta Portland Downtown today for a memorable and convenient experience.

Important information:

The Royal Sonesta Portland Downtown offers complimentary tea and coffee, available daily in the Living Room.
Daily complimentary coffee and tea available in the Living Room for our Hotel guests, Monday-Friday from 6:30 a.m. to 10:00 a.m., and Saturday-Sunday from 7:00 a.m. to 11:00 a.mGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 896 reviews
Cleanliness: 8.3
Service: 10
Location: 10
Room Quality: 9.77
Amenities: 9.31
Value for Money: 9.76
Food and Beverage: 8.29
Overall Experience: 9.75
T
Tianzhen • solo_traveller • cn
1
毁灭性的体验，太差了。
Pros:

地理位置离会议地点很近

Cons:

前台有位小哥服务特别差。我凌晨CHECK out 的时候不给我打印发票，理由是，这一天还没有结束，太早了，态度极其恶劣，并且污蔑我说他““stupid””，我根本就没说这个词，他自己杜撰，结果他还以此为理由朝我发飙，前台可以调取监控还原事实，我如果不是着急赶飞机就报警了。他之前答应我上午晚一些让我朋友来打印发票，我把他的许诺录音发给我朋友，结果朋友来了，拿着录音播放给他，他又违约不给打印住宿发票。经过几天booking联系，才由booking转交我发票。国内外出差这么多，从未遇到过这种事情，服务这么差的前台也是第一次。
早餐非常一般，鸡蛋、培根、土豆块。那味道让人“难忘啊”。建议不要预定早餐，随便整点啥都比在这里吃好。

2026-05-08 • via Nuitee
K
Kirsten • solo_traveller • us
3
Pros:

I liked that it was under 150$

Cons:

How rude and impatient the hotel receptionist was! Kept sighing angrily and making me feel as if he had no time for me to figure out why my card was not working on their machine. He was a younger gentleman and I truly feel, he should lose his job there, because if you can't display simple customer service skills-this is not the job for you!!!
On top of that, as soon as we arrived on the 6th floor via the elevator a rather pungent smell hit me pretty hars in the face and our suite itself smelt off, and very unpleasant. Buyer beware.

2026-05-08 • via Nuitee
L
Lin • extended_group • cn
6
2026-05-07 • via Nuitee
S
Sara • solo_traveller • us
7
Pros:

Fun, funky hotel

Cons:

All the crazy homeless right outside

2026-05-06 • via Nuitee
J
Jennyontour • solo_traveller • de
8
Tolles Hotel in früher mal bester Lage
Pros:

Wir hatten eine Suite in der 10. Etage. Das Zimmer war geräumig, sauber und war mit allem ausgestattet was man braucht. Das Personal von Rezeption bis zum Reinigspersonal war sehr nett und zuvorkommend.

Cons:

Die Lage ist leider nicht optimal, was wahrscheinlich an den leerstehenden Häusern liegt. Alleine auf der Straße laufen, war eine große Herausforderung/Überwindung auf Grund der vielen Obdachlosen.

2026-05-06 • via Nuitee
T
Tricia • couple • us
10
I would stay here again.
Pros:

Staff was friendly and informative. Valet parking was quick and convenient. The entire place was clean and smelled pleasant. The bed was comfortable and we had more than enough room. The location was great for the activities we had planned.

Cons:

The toilet was really low. The breakfast did not go as planned. There was a tour group of 40+ people in front of us. They took all the food and it took the kitchen an extra 30 minutes to bring out fruit and scrambled eggs.

2026-05-04 • via Nuitee
哲摩 • solo_traveller • cn
8
总体不错，以后去应该还会预订那里。
Pros:

位子不错，酒店内部也很漂亮，很古典的感觉，早餐还行，炒鸡蛋、煎土豆丁、培根和香肠四样，另外还有两种面包，饮料咖啡该有的都有，但可能美国酒店都是这个水平，比欧洲的还是要差一些。

Cons:

早餐还是品种略少，至少应该有个烤吐司啥的

2026-05-03 • via Nuitee
J
Julian • solo_traveller • us
10
I enjoyed my stay at Royal Sonesta. Staff was very nice, very helpful.
Pros:

Super clean and nice.

Cons:

It felt very empty.

2026-05-01 • via Nuitee
D
Degrazia • couple • us
8
2026-05-01 • via Nuitee
C
Christopher • solo_traveller • us
10
Best hotel in downtown PDX
Pros:

Best hotel in downtown Portland, that's why I've stayed here so many times in 2026.

Cons:

nothing

2026-04-29 • via Nuitee
R
Robin • family_with_children • us
10
2026-04-29 • via Nuitee
T
Tiffany • couple • us
10
Pros:

Everything

2026-04-28 • via Nuitee
Q
QIANMIN • couple • us
8
2026-04-26 • via Nuitee
C
Caitlin • solo_traveller • nl
7
Cozy, cute, and relaxing
Pros:

Quirky decor and friendly staff

Cons:

The rooms need a bit of a refresher - new paint on trim and such.

2026-04-23 • via Nuitee
J
jean-baptiste • family_with_children • fr
10
2026-04-22 • via Nuitee
Y
Yaroslava • solo_traveller • ua
7
Pros:

Convenient location, clean and comfortable room, and very friendly and welcoming parking staff.

Cons:

We stayed for two days. On the first day, the breakfast was terrible (burnt bacon and cold potatoes). On the second day, the breakfast was good.

2026-04-22 • via Nuitee
R
Richter • couple • us
10
Can’t wait to visit again.
Pros:

The style and vibe of the hotel is exceptional. All the amenities are great.

Cons:

Everything was great.

2026-04-20 • via Nuitee
P
Palacios • solo_traveller • us
9
2026-04-20 • via Nuitee
A
Alexis • couple • us
10
Lovely
Pros:

Beautiful spaciousness

2026-04-19 • via Nuitee
R
Robert • family_with_children • us
10
2026-04-19 • via Nuitee