ANA Crowne Plaza Fukuoka by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (309 reviews)
Hakata-ku Hakata Ekimae 3-3-3 , Fukuoka , jp

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good service
Convenient location
Clean rooms
Delicious food
Cons:
Outdated rooms
High prices
Lack of vending machines

Categories

Cleanliness
7.96
Rooms were clean but some bathroom facilities are noted as old.
Service
8.43
Hotel staff are efficient and friendly, with outstanding hospitality reported.
Location
8.47
Hotel is conveniently located close to Hakata Station and shopping areas.
Room Quality
7.72
Rooms are outdated and show signs of aging but are spacious.
Amenities
7.95
Facilities for bike assembly were provided, but some amenities like vending machines and laundry facilities are lacking.
Value for Money
7.71
Some reviews indicate that prices are slightly high for the offerings.
Food and Beverage
8.46
Breakfast is varied and delicious with positive feedback on food quality.
Overall Experience
8.13
Guests generally report a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:11

Property Description

Modern Rooms and Sleep Advantage Amenities - ANA Crowne Plaza in central Fukuoka offers modern rooms with a neutral color interior. Guests can enjoy unique Sleep Advantage amenities like an eye warmer, choice of pillows, and aromatherapy oils for a restful sleep experience.

Dining Variety - Indulge in a variety of culinary experiences at the hotel's restaurants offering Japanese, Chinese cuisine, and a buffet spread. Don't forget to visit the pastry shop for some sweet treats and the Mezzanine Bar for a relaxing drink in an elegant setting.

Convenient Location - Located a short walk from JR Hakata Station, the hotel provides easy access to popular attractions like Canal City Hakata, Tenjin Shopping Area, and Marinoa City. Book your stay at ANA Crowne Plaza Fukuoka for a memorable and convenient visit.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1600 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 309 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 7.72
Amenities: 7.95
Value for Money: 7.71
Food and Beverage: 8.46
Overall Experience: 8.13
T
Takara • solo_traveller • jp
8
Pros:

ホスピタリティーが素晴らしかったです。フロントの案内も的確に提案してくれました。外出から戻るとエレベータをのボタンを先回りで押してくれたり、廊下で出会っても挨拶してくれて気持ちよかったです。
会員になるとお得なサービスがついてきたので入会してよかったです。

Cons:

1階のラウンジの対応が遅かったのでかなり待ちました。

2026-06-24 • via Nuitee
Y
yasuhiro • solo_traveller • jp
8
いつもお世話になっています、またよろしくお願いします
Pros:

アクセスの良さ、朝食のバランス・味・品数の多さ

Cons:

どうしても年季は入っています

2026-06-23 • via Nuitee
C
CHIN-KUEI • couple • tw
8
2026-06-22 • via Nuitee
R
REIKI • family_with_children • jp
7
2026-06-21 • via Nuitee
J
JIAN • couple • kr
8
Pros:

직원들의 친절도가 높아요

Cons:

청결

2026-06-21 • via Nuitee
S
Sumiko • solo_traveller • jp
8
お得
Pros:

ANAのホテルなので安心

Cons:

設備が古い

2026-06-15 • via Nuitee
S
song • solo_traveller • kr
9
2026-06-10 • via Nuitee
W
Wee Yee • couple • sg
8
Pros:

We had a wonderful stay with excellent service throughout. The staff kindly upgraded our room to a Club Room, which came with complimentary breakfast. The ambiance was pleasant and relaxing, making it a comfortable environment to unwind.

While the breakfast variety wasn’t extensive, it was more than sufficient for daily portions. The highlights for us were definitely the mentaiko and cold soba noodles — both were delicious and memorable. Overall, a very satisfying experience and we truly appreciated the thoughtful touches during our stay.

Cons:

NIL

2026-06-08 • via Nuitee
R
Ryoji • solo_traveller • us
1
最悪
Cons:

会員なのにアカウントが見当たらないと言われた
最悪な部屋だった
ベットの横に電球が切れていた
テレビのコントローラーの電池がないようで、
On offが難しかった、
洋服にかける匂い消しが古いにおいだった。
それで金額判断3万以上
いろんなホテルに泊まったが
最も最悪な部屋でスタッフは誰一人知らない様子
最悪な経営だと感じました

2026-05-29 • via Nuitee
H
higuchi • solo_traveller • jp
8
2026-05-24 • via Nuitee
K
KEN • solo_traveller • jp
7
2026-05-23 • via Nuitee
H
Ho Sheng-yuan • family_with_children • tw
8
2026-05-20 • via Nuitee
P
Po Yi • extended_group • hk
8
Cons:

裝修𠕇小許舊，同整博多站有些距離，

2026-05-18 • via Nuitee
T
TADAAKI • couple • jp
8
Pros:

室内は綺麗だった。

Cons:

朝6時過ぎの朝食のメニュー数が期待ほどではなかった。

2026-05-15 • via Nuitee
H
HUNG YI • couple • tw
9
2026-05-11 • via Nuitee
M
masutaka • couple • jp
4
普通
Pros:

値段が、高い割に　大した事ない

Cons:

特段　良いところもない

2026-05-07 • via Nuitee
C
Cindy • family_with_children • sg
8
A Memorable Stay Thanks to Yi Fei
Pros:

We recently stayed 4 nights at ANA Crowne Plaza Fukuoka with my spouse and siblings, and we booked a total of 4 rooms. During our stay, we met a staff member named Yi Fei, and we truly wanted to express our appreciation for his outstanding hospitality and support.

As we were travelling in Japan, the language barrier was sometimes challenging for us. Yi Fei went above and beyond throughout our entire stay to assist us patiently and professionally. He kindly helped us communicate with the team, supported our requests, and even assisted in arranging a room upgrade for a bigger room as requested by us.

What impressed us most was that although the bigger room only available for 3 nights, Yi Fei continued to coordinate with the hotel and successfully helped us retain the bigger room for the full 4-night stay. This made a huge difference to our trip and made us feel genuinely cared for.

His service attitude, initiative, kindness, and willingness to help truly reflect excellent hospitality. Employees like Yi Fei create memorable experiences for guests, and we sincerely hope the hotel management recognizes his dedication and professionalism. He absolutely deserves recognition for the exceptional service he provided.

Thank you once again, Yi Fei, for making our stay so comfortable and enjoyable. We will always remember your kindness and support during our trip to Japan.

Cons:

The only downside is the smoking room is closed at 10pm.

2026-05-06 • via Nuitee
F
FengXueSG • Business • Singapore
10
Great Location in Hakata
Pros:

ANA Crowne Plaza Fukuoka is only a few mins walk to Hakata station, making it an ideal place to stay in Fukuoka.
The size of the room is considerable bigger than its counterpart I stayed (e.g. ANA Crowne Plaza Sapporo). I used the laundry service, which was very efficient and satisfactory.
The staff was very helpful in check in and check out. I was given an earlier check-in before 3pm, and the staff helped me to hail a taxi to airport after checking-out.
Overall a great stay in Fukuoka.

2026-05-03 • via Tripadvisor
S
smileyvansant • solo_traveller • us
7
Beautiful lobby but dated rooms
Pros:

The lobby area was impressive, nicely decorated and interesting. The breakfast was outstanding. A nice mix of traditional Japanese and western foods. Several made fresh as you waited. Overall the staff was pleasant and professional.

Cons:

The rooms. The twin room we and our companions had was very dated. So unexpected after having seen the lobby area. Rugs were old and dirty, furniture was clean but beaten up from wear over the years. The bathroom was also dated but very clean.

2026-05-03 • via Nuitee
H
Hada • couple • jp
9
2026-05-01 • via Nuitee