Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Excellent food
Cons:
Long check-in times
Seating issues in the lobby
Room temperature control problems

Categories

Cleanliness
9.11
The hotel was exceptionally clean.
Service
9.08
The staff was always friendly and helpful.
Location
9.12
The location was in a quieter area, but not far from anywhere we wanted to go.
Room Quality
8.57
Spacious rooms, though some inconsistencies were reported.
Amenities
8.6
Full service hotel-gym, club level, and spa available.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
9.11
The breakfast buffet was highly praised.
Overall Experience
9.08
Customers had a wonderful experience, noting special gestures from staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:26

Property Description

Luxurious Accommodations
With 844 guest rooms offering stunning views of Tokyo Tower, Imperial Gardens, or Roppongi, ANA InterContinental Tokyo provides a comfortable and elegant stay for all guests.

Culinary Excellence
Indulge in a culinary journey at the hotel's 12 restaurants and bars, including the prestigious 2 Michelin Star Pierre Gagnaire, Japanese delights at Unkai, and exquisite cocktails at the top-floor MIXX Bar & Lounge.

Relaxation and Wellness
Unwind at the 20m open-air swimming pool during the summer or maintain your fitness routine at Ka-Tsu Fitness, available 24 hours for your convenience.

Experience luxury, fine dining, and relaxation at ANA InterContinental Tokyo - book your stay now for an unforgettable experience.

Important information:

The airport limousine bus operates to and from Narita International Airport to the hotel.

Please contact the property in advance if you are traveling with multiple children. Rooms have a maximum capacity of 3 people, including children, per room. For more information, please contact the property directly.

Children aged 4–12 years can stay free of charge when using an existing bed, but incur a breakfast charge of JPY 2,507 per child when breakfast is included in the rate.

Children aged 0–12 years can stay free of charge when using an existing bed without meals.

Breakfast is free of charge for children aged 0–5 years.

Children aged under 12 years can only access the club lounge until 17:30.

Children aged above 13 years can only access the club lounge during the cocktail hour under adult supervision.

Please note that the use of the club lounge will incur an additional charge of JPY 5000 per stay.

Please note that electrical equipment inspection of the hotel’s electrical systems will be carried out from 8 May to 9 May 2026, from 12:00 to 15:00. During this time, access to the hotel building will be restricted.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Fri, May 1, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥9,322 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 3900 per day.

Location

Guest Reviews

8.9
Based on 1282 reviews
Cleanliness: 9.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
D
Do Quyen • extended_group • vn
8
2026-03-21 • via Nuitee
V
Vinay • family_with_children • us
9
Great hotel especially for a family.
Pros:

Location. Decor. Buffet.

Cons:

A bit expensive.

2026-03-21 • via Nuitee
Y
Yin-Jean • solo_traveller • tw
9
2026-03-20 • via Nuitee
N
nonoue • couple • jp
10
2026-03-18 • via Nuitee
M
mathieufN2983HP • Family
2
VERY BAD SMELL in the room
Pros:

The room had a very unpleasant smell, which made the stay uncomfortable. I would not recommend staying here. The service was also quite poor. When ordering a coffee at breakfast, you can expect to wait around 10 to 15 minutes before it arrives.

The duty manager did not offer satisfactory compensation for the issue. Overall, if you encounter a problem at this hotel, do not expect a meaningful resolution. They seem more interested in taking your money than addressing guests’ concerns. This was likely one of the worst InterContinental experiences I’ve had.

2026-03-14 • via Tripadvisor
B
B8226HYkevinl • Family
10
Japan family holiday
Pros:

Kenji and Rafael were so warm and welcoming to our family and the overall service was impeccable.

2026-03-12 • via Tripadvisor
H
Huno • solo_traveller • au
10
2026-03-12 • via Nuitee
R
Raja Shah Azman • couple • my
9
Always a great place to stay
Pros:

Comfortable rooms. Easy access by car via the highway. Polite and friendly staff. Great choices of food places nearby. Easy access to public transport.

Cons:

The last time I stayed here was 7 years ago. The place has aged a little since then.

2026-03-10 • via Nuitee
R
Randall • couple • au
10
2026-03-10 • via Nuitee
T
TSUNGYI • family_with_children • tw
10
2026-03-10 • via Nuitee
D
Dongmin • couple • kr
5
2026-03-09 • via Nuitee
K
katherine • couple • us
10
It’s worth another visit when I stay in Tokyo.
Pros:

This luxury hotel had very friendly and helpful staff, a spectacular breakfast buffet, and an excellent laid out bathroom. It’s in a business location so the choices of restaurants and shops are limited, unlike Shibuya and Ginza, that are nearby. The location is excellent if you want to avoid crowds and still be central. The Hie-ji shrine is a short walk and a must-visit.

Cons:

Like other hotels in Japan, there’s few or no drawers for laying out clothes if you stay a few days.

2026-03-09 • via Nuitee
P
pi chun • extended_group • tw
10
2026-03-06 • via Nuitee
S
Steven • couple • gb
10
2026-03-06 • via Nuitee
A
Aimee • couple • us
9
Pros:

The club lounge access was a great benefit with professional and attentive staff and a good breakfast. Our room was very comfortable with true black out shades which was fantastic while recovering from jet lag.

Cons:

Navigating the multi-level entrances and exits was confusing and unclear. It would be helpful for them to be more clearly marked where you're exiting for those who are not accustomed to the area. Lastly the club lounge breakfast had a number of gluten free options which was great but the main restaurant was woefully lacking in gluten free options.

2026-03-02 • via Nuitee
Y
YUICHI • couple • jp
8
2026-03-01 • via Nuitee
O
Olyleu • couple • ar
9
2026-02-28 • via Nuitee
R
Rory • couple • au
10
2026-02-28 • via Nuitee
C
Chiu • family_with_children • hk
9
Good stay and I think I will stay with this hotel again in future.
Pros:

The breakfast food is great.

Cons:

No.

2026-02-25 • via Nuitee
O
oba • couple • jp
6
2026-02-25 • via Nuitee