Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Excellent food
Cons:
Long check-in times
Seating issues in the lobby
Room temperature control problems

Categories

Cleanliness
9.11
The hotel was exceptionally clean.
Service
9.08
The staff was always friendly and helpful.
Location
9.12
The location was in a quieter area, but not far from anywhere we wanted to go.
Room Quality
8.57
Spacious rooms, though some inconsistencies were reported.
Amenities
8.6
Full service hotel-gym, club level, and spa available.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
9.11
The breakfast buffet was highly praised.
Overall Experience
9.08
Customers had a wonderful experience, noting special gestures from staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:26

Property Description

Luxurious Accommodations
With 844 guest rooms offering stunning views of Tokyo Tower, Imperial Gardens, or Roppongi, ANA InterContinental Tokyo provides a comfortable and elegant stay for all guests.

Culinary Excellence
Indulge in a culinary journey at the hotel's 12 restaurants and bars, including the prestigious 2 Michelin Star Pierre Gagnaire, Japanese delights at Unkai, and exquisite cocktails at the top-floor MIXX Bar & Lounge.

Relaxation and Wellness
Unwind at the 20m open-air swimming pool during the summer or maintain your fitness routine at Ka-Tsu Fitness, available 24 hours for your convenience.

Experience luxury, fine dining, and relaxation at ANA InterContinental Tokyo - book your stay now for an unforgettable experience.

Important information:

The airport limousine bus operates to and from Narita International Airport to the hotel.

Please contact the property in advance if you are traveling with multiple children. Rooms have a maximum capacity of 3 people, including children, per room. For more information, please contact the property directly.

Children aged 4–12 years can stay free of charge when using an existing bed, but incur a breakfast charge of JPY 2,507 per child when breakfast is included in the rate.

Children aged 0–12 years can stay free of charge when using an existing bed without meals.

Breakfast is free of charge for children aged 0–5 years.

Children aged under 12 years can only access the club lounge until 17:30.

Children aged above 13 years can only access the club lounge during the cocktail hour under adult supervision.

Please note that the use of the club lounge will incur an additional charge of JPY 5000 per stay.

Please note that electrical equipment inspection of the hotel’s electrical systems will be carried out from 8 May to 9 May 2026, from 12:00 to 15:00. During this time, access to the hotel building will be restricted.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Fri, May 1, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥9,322 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 3900 per day.

Location

Guest Reviews

8.9
Based on 1282 reviews
Cleanliness: 9.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
S
Suto • family_with_children • jp
10
2026-02-13 • via Nuitee
E
Eray • couple • ca
8
Great location, service and breakfast at a very convenient location
Pros:

Amazing breakfast, attentive staff and superb location especially for a first time visit to Tokyo. The gym is also above average for a hotel. We'll definitely consider coming back. The room was a little outdated but super clean and comfortable nonetheless.

Cons:

Nothing in particular. A coin laundry would have been a nice addition but I understand it might not jive with the brand.

2026-02-11 • via Nuitee
A
ANGEL • family_with_children • gb
10
2026-02-09 • via Nuitee
M
Mohammed • couple • kw
9
Pros:

ممتاز محطه المترو قريبه الفندق نظيف وكل شي تحصل قريب منك ومريح والغرفه بارده والفيو ولا غلطه

Cons:

الغرفه شوي صغيره لكن لا باس

2026-02-09 • via Nuitee
K
Khalid • couple • qa
10
2026-02-09 • via Nuitee
C
cecilia • extended_group • ar
10
2026-02-08 • via Nuitee
H
haeinj2026 • Family
10
Excellent service
Pros:

Everything was very good including the service, room condition abd food quality.35th floor club lounge server Yasuyo Shimada was so kind.

2026-02-06 • via Tripadvisor
C
Chopper255 • Couples • Greater Sydney, New South Wales
10
Business hotel that caters for tourists. Great atmosphere and great location
Pros:

I chose this hotel without any prior knowledge as a friend was staying at the Okura. from the moment we arrived to the time we left we felt welcome and were always engaged by the staff. We ate breakfast daily at Cascade. Drank at Mixx and dined at Atrium and the Steakhouse. Fabulous food drink and service. Our room was a modest size but exceptionally appointed and ticked all th boxes for us. A short walk the the subways for access to the Ginza Line and we could basically get anywhere in the city.

I cant recommend this hotel highly enough.

2026-02-03 • via Tripadvisor
5
512teef • Family
2
No Japanese customer service cannot be expected here.
Pros:

About breakfast buffet. Almost all workers are non Japanese and you cannot expect attentive Japanese customer service.
The restaurant manager was a foreigner as well and he looked stuck up walking around the restaurant. I talked to him briefly and he was very mean.
The rice bowls and miso soup bowls are the same big ceramic one and totally lack of sensitivity of Japanese presentation.
I will not spend my money there again.

2026-02-01 • via Tripadvisor
T
travellingone17 • Friends getaway
10
Renovated rooms that checks all the boxes
Pros:

Hotel is located just a minute walk away from subway Ginza line, but will need to walk about 7 minutes to get to the track. Generally accessible to most places in Tokyo but not at the heart of the city. Supermarket and convenience store is located within 3 minutes walk from the hotel too.

Booking was upgraded to Mizu suite with IHG suite upgrade voucher, though request for Tokyo tower view rooms was not available since rooms are fully booked during my stay. Room is big by Japan standards with a sofa/tv area, though not separated by any walls or partition to the bed. The room is renovated not too long ago and feels modern and comfortable with the wall/colour selection. Bathroom is spacious with separated auto toilet and shower with a separate bathtub. Amenities are provided with decent quality, additional items such as skincare for female and be provided upon request.

Breakfast and lounge access were available with IHG status/lounge pass. Usual breakfast dining hall is under works during my stay which alternative option of a restaurant or intercontinental lounge at L36 were provided. Restaurant offers a classic Japanese bento meal with semi buffet spread of fruits and salads along with small selection of sushi bites. L36 offers a buffet spread with both Japanese and western food which is a decent spread, but definitely not meant to host the crowd usually hence could feel space a little more tight. Both places had good tasting breakfast though and fruits are nice which melons (not Yubari standard definitely but still good enough) were available too.

Highlight of the stay was definitely the intercontinental lounge at L35 which you can access either with a lounge pass or a booking with lounge access. Breakfast here had a smaller buffet spread as compared to the main hall but provided a small Ala carte made to order mains. Quality of food were also higher than the regular ones such as Yoghurt and fruits which tasted clearly more superior than the L35 or restaurant. High tea was alright with three-tier sweet/savoury bites and a small selection of fruits/biscuits in buffet style and of course with tea/coffee through the extensive menu. Though I surely felt half of the menu were repeated on consecutive days, nothing missed out if you didn’t make it. Cocktail were great with higher quality of alcohol selection than most other property including Moet champagne, the Tokyo Aerosol is definitely a must try here. Comes along with a good spread of bites to go along with, both Japanese and western style.

There is a gym on site with adequate equipment though can be over populated easily since there are many rooms in the properly. Changing room is big and clean too with a sauna as well. Swimming pool is available only during summer, so did not get to check it out this trip.

Staff are simply welcoming and prompt to assist, excellent services as always.

Overall a very comfortable stay that done everything right if not beyond expectations. Will definitely return again.

2026-01-31 • via Tripadvisor
M
Myungkee • couple • kr
10
2026-01-31 • via Nuitee
V
Veena • couple • in
10
2026-01-30 • via Nuitee
R
Renee • family_with_children • au
10
2026-01-28 • via Nuitee
M
Mateo • solo_traveller • us
9
2026-01-27 • via Nuitee
B
Bradley • family_with_children • au
10
2026-01-27 • via Nuitee
A
Ashild • family_with_children • au
10
Pros:

Beautiful modern rooms and super clean all around. Excellent service and we really enjoyed our stay as a family of 4. Hope to be back soon! Arigato

2026-01-27 • via Nuitee
M
Marina • extended_group • gb
10
Lovely stay
Pros:

everything

Cons:

n/a

2026-01-26 • via Nuitee
C
ChunHao • couple • tw
9
2026-01-25 • via Nuitee
D
DHRUV • family_with_children • in
8
2026-01-24 • via Nuitee
D
DHRUV • family_with_children • in
8
2026-01-24 • via Nuitee