Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Excellent food
Cons:
Long check-in times
Seating issues in the lobby
Room temperature control problems

Categories

Cleanliness
9.11
The hotel was exceptionally clean.
Service
9.08
The staff was always friendly and helpful.
Location
9.12
The location was in a quieter area, but not far from anywhere we wanted to go.
Room Quality
8.57
Spacious rooms, though some inconsistencies were reported.
Amenities
8.6
Full service hotel-gym, club level, and spa available.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
9.11
The breakfast buffet was highly praised.
Overall Experience
9.08
Customers had a wonderful experience, noting special gestures from staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:26

Property Description

Luxurious Accommodations
With 844 guest rooms offering stunning views of Tokyo Tower, Imperial Gardens, or Roppongi, ANA InterContinental Tokyo provides a comfortable and elegant stay for all guests.

Culinary Excellence
Indulge in a culinary journey at the hotel's 12 restaurants and bars, including the prestigious 2 Michelin Star Pierre Gagnaire, Japanese delights at Unkai, and exquisite cocktails at the top-floor MIXX Bar & Lounge.

Relaxation and Wellness
Unwind at the 20m open-air swimming pool during the summer or maintain your fitness routine at Ka-Tsu Fitness, available 24 hours for your convenience.

Experience luxury, fine dining, and relaxation at ANA InterContinental Tokyo - book your stay now for an unforgettable experience.

Important information:

The airport limousine bus operates to and from Narita International Airport to the hotel.

Please contact the property in advance if you are traveling with multiple children. Rooms have a maximum capacity of 3 people, including children, per room. For more information, please contact the property directly.

Children aged 4–12 years can stay free of charge when using an existing bed, but incur a breakfast charge of JPY 2,507 per child when breakfast is included in the rate.

Children aged 0–12 years can stay free of charge when using an existing bed without meals.

Breakfast is free of charge for children aged 0–5 years.

Children aged under 12 years can only access the club lounge until 17:30.

Children aged above 13 years can only access the club lounge during the cocktail hour under adult supervision.

Please note that the use of the club lounge will incur an additional charge of JPY 5000 per stay.

Please note that electrical equipment inspection of the hotel’s electrical systems will be carried out from 8 May to 9 May 2026, from 12:00 to 15:00. During this time, access to the hotel building will be restricted.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Sat, Nov 1, 2025 until Thu, Apr 30, 2026
Swimming pool: Closed from Fri, May 1, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥9,322 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 3900 per day.

Location

Guest Reviews

8.9
Based on 1282 reviews
Cleanliness: 9.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
T
Thomas • couple • de
9
Grundsätzlich sehr schöner und angenehmer Aufenthalt!
Pros:

Sehr freundlicher Service! Sehr Hilfsbereit und alles ging sehr schnell und organisiert, wie typisch in Japan!

Cons:

Preise in der Bar und im Restaurant recht teuer im Vergleich zu anderen Restaurants in der Nähe!

2026-04-18 • via Nuitee
F
Fujibayashi • couple • jp
9
2026-04-18 • via Nuitee
M
mieke • solo_traveller • id
8
Pros:

breakfast , tea time and snask time at night 35 Fl

2026-04-17 • via Nuitee
G
Gopika • family_with_children • gb
1
Pros:

Bad service , bad experience, restaurant staff not good

Cons:

Very bad

2026-04-16 • via Nuitee
A
arthit • couple • th
10
2026-04-16 • via Nuitee
Y
Yanagi • couple • mx
9
2026-04-16 • via Nuitee
I
Iris • solo_traveller • nz
8
2026-04-15 • via Nuitee
J
JetsettingSue • Couples • Weston, Broward County, Florida
10
Great hotel close to ginza
Pros:

This hotel is beautiful. The staff and the food were excellent. The breakfast buffet is wonderful. From waffles to sushi to Japanese food. Omelette station, bakery, juices. All fantastic.
The

2026-04-14 • via Tripadvisor
A
Alejandro • family_with_children • ch
10
2026-04-14 • via Nuitee
P
Philippine • solo_traveller • gb
9
Très bon emplacement
Pros:

Très bien situé. Chambres confortables. La piscine en saison est très agréable. Le petit déjeuner est bon et varié. Le concierge a été très aidant. Le service est globalement bon.

Cons:

Trop cher pour la taille des chambres. Au petit déjeuner, le staff est souvent débordé. On fait la queue avant d’être assis. On entend pas mal le bruit de la circulation depuis les chambres.

2026-04-14 • via Nuitee
P
Philippine • couple • gb
9
Pros:

Hotel is very conveniently located. It’s clean and continental breakfast is a plus.

Cons:

Over-priced. Trafic can be heard from the rooms. Breakfast is a little messy from an organisation point of view.

2026-04-14 • via Nuitee
K
Keri • family_with_children • au
9
Magnificent stay at a superb hotel with friendly helpful staff.
Pros:

The location and ease of navigation around the hotel with local amenities was incredible!

Cons:

Slightly dated facilities. Weirdly the only had a men’s sauna and no steam or sauna facilities for women? Which I found odd for a hotel of its class.

2026-04-14 • via Nuitee
M
Mustafa • family_with_children • ae
7
Jean the Sushi Chef is amazing
Pros:

Clean but expensive

Cons:

Expensive

2026-04-14 • via Nuitee
P
ppr2322 • Family • Chicago, Illinois
10
Near Perfection - clean, modern, high end.
Pros:

Smart contemporary hotel with a dazzling array of tasty breakfast items, friendly service and food allergy aware. Impressive accommodations for comfortable, quiet, relaxing and luxurious family travel. Rooms are small but effective use of space and meticulously maintained. Great view of Tokyo Tower. Suitable accommodations for all ages.

2026-04-13 • via Tripadvisor
T
Taps89 • family_with_children • gb
9
Great comfortable stay
Pros:

The room was lovely.

The location was perfect, 1 minute walk from the subway which has one train to all the hot spots. A small shopping centre next to the hotel which has some food places. 7/11 a short walk away.

We were able to store our luggages' with the hotel when we went to Kyoto for a few days, as we were re-staying on our return to Tokyo.

The service and the hotel overall was great and I would stay again.

Cons:

Beds were very firm.

They really need to dust under the bedside tables, not nice if you drop something on the floor and when you go to pick it up its very dusty under there.

They need to take care in their menu items, i.e. they wrote vegetarian next to fries, but they actually fry it in the same oil as meat.

One day room service did not clean the room all day even though it was requested.

On checkout we waited 30 minute for help with the luggages, and our taxi was waiting.

When we were their for 6 nights, every night I had to request extra towels as there were 3 people in our room, and they kept making the room for 2 people.

2026-04-13 • via Nuitee
L
Lynn • couple • tw
10
2026-04-12 • via Nuitee
A
Aik Leong • solo_traveller • sg
10
Pros:

Very good breakfast

2026-04-12 • via Nuitee
G
Gabrijela • family_with_children • au
10
Excellent breakfast and dinner, great location and an amazing hotel
Pros:

Buffet and it smelled very nice

Cons:

Pillows were too soft and it took too long to check in. House keeping was inconsistent

2026-04-11 • via Nuitee
G
Gabrijela • family_with_children • au
10
2026-04-11 • via Nuitee
T
Thomas • family_with_children • hk
9
Excellent high end hotel in a good location
Pros:

Great location and high end hotel

Cons:

Price was fairly high considering everything

2026-04-11 • via Nuitee