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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Face masks for guests available
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24-hour security
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Security alarm
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Garage
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation in a Historic Setting
Charming Waterside Terrace
Experience the charm of Hotel de Orangerie with its waterside terrace overlooking the picturesque Dijver Canal. Enjoy a delightful breakfast with a variety of fresh options while taking in the serene waterfront view.
Cozy Lounge and Culinary Delights
Relax in the cozy lounge by the open fireplace or indulge in coffee, aperitifs, or a traditional English High Tea on the terrace. Treat yourself to small lunch dishes and immerse in the inviting ambiance of this 15th-century former convent.
Convenient Amenities and Nearby Attractions
Benefit from free WiFi, air-conditioned rooms, and private parking upon request. Explore the nearby Market Square, the Belfry of Bruges, and the Gruuthuse Museum all within walking distance. Book now for a memorable stay at Hotel de Orangerie.
Breakfast for children staying in extra beds is not included. Children 3-12 years old are charged 20 EUR. For children older than 13, it's 30 EUR per child.
1 pet is allowed at the rate of €25 per night per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible at a location nearby (reservation is needed) and costs EUR 30 per day.
Location
Guest Reviews
Ruime , verzorgde kamers , voorzien van alle gemak en comfort .
Uiterst vriendelijk , zorgzaam personeel en een perfecte manager .
De ontvangstdame (Marie) was top . Uiterst lief en zeer behulpzaam . Geen moeite was teveel . Op en top . Heel zeker een dikke aanrader !
Geen enkele opmerking
sadece oda konaklama yaptık. yatak çok rahattı. odanın ambiyansı nostaljik çok güzeldi. ücretsiz içecek seçeneği ile şömine başında kanal manzaralı lobide vakit geçirmek keyifli oldu. konumu tam bot turlarının yapıldığı köşede. trenle gelmiştik , otobüsle gelip kapıda indik, dönüşte ise biraz yürüyüp meydanın köşesinde otobüse bindik. brugge çok keyifli, yürüyerek keşfedilecek harika fotolar çekilecek bir yer. çıkış yaparken kurabiye ve su hazırlayıp vermeleri yol için çok ince bir düşünceydi. personel yardımcı oldular. biz sevdik.
La chambre était spacieuse et l’hôtel a du charme. L’emplacement est aussi agréable pour découvrir Bruges à pied et la nuit s’est bien passée dans l’ensemble.
Pour une réservation à environ 420 € avec petit déjeuner, l’expérience n’était pas à la hauteur. La vue donnait seulement sur une cour, sans réel intérêt, et il n’y avait pas vraiment de choix au niveau des oreillers. Le petit déjeuner était également très décevant pour ce niveau de prix : peu de choix, assez simple, et certains gâteaux présentés comme frais et de qualité m’ont plutôt donné l’impression de produits standards. Le point le plus grave reste la gestion d’un objet oublié dans la chambre au départ : j’avais laissé une boîte de madeleines achetée au Ritz à Paris sur le lit, ce que j’ai signalé rapidement à la réception. On m’a répondu qu’il n’y avait rien dans la chambre. Une fois arrivée à Bruxelles, j’ai confirmé que la boîte n’était pas dans ma valise. J’ai rappelé l’hôtel puis ouvert une réclamation via Booking, mais l’établissement a maintenu que je n’avais rien laissé et aucune solution n’a été trouvée. Au-delà de la perte de l’objet, c’est surtout la façon dont la situation a été gérée qui m’a profondément déçue.
Ótima localização, equipe super atenciosa, quarto confortável, café da manhã excelente
Localisation idéale, cosy à souhait, excellent petit déjeuner
Afternoon tea très décevant
Perfect location, wonderful ambiance, beautiful hotel. Staff was warm, friendly and professional!!
Nothing
Location is perfect
Outside area closed
Very pet friendly. Friendly staff. Beautiful reception areas (really lovely!!!) Lovely room. Central location. Easy to find. Free welcome drinks.
Parking is about a block away and codes needed etc but honestly not a problem in such an old town. It didn't put us off.
That feeling of a home away from home...
The staff are magnificent and the hotel pays attention to detail: a drink upon arrival, they send you away with water and cookies.
Breakfast room is beautiful and a lit up fireplace in the drawing rooom is dreamy.
The lovely terrace overlooking the river was closed😟.
Het personeel en het interieur
De kamer was gedurende de nacht aan de warme kant. Je kan de auto beter kwijt in een publieke garage, dat scheelt met de parkeerkosten van het hotel.
Location. In the center. The room with the window to the river. The view.
Nice old fourniture but it looked old, old smell. Tea room but I didnt see other 4* facilities. No internet on tv, i couldn't watch YouTube or other streammings. Basic breakfast. Far from the bus station to the train station.
At 12.00 I asked them to order a taxi for me for the next day. In the evening I canceled it. During the night in felt bad and at 7.00, next morning, I asked again to order the taxi for me for 8.00. Thé man from the noted on a paper. I think it was not his duty to do it. At 8.00 I waited for the taxi and it didnt come. The man who was then told me to wait. After 15 minutes Il asked him why the taxi still don't come and he realised that nobody ordered the taxi for me. I had only 15 minutes to take the flixbus back to home. Thanks God that they taxi driver was good enough to Bring me to thé flixbus stop in time. But i had no excuses from thé réception for this mistake. I could loose the bus for returning home beacuse of them and not any "We are sorry ". Before leaving, at thé réception, during check out, the first man gave some biscuits and à bottle of water as a leaving gift, but thé second man gave only biscuits, no water to the touristes. Too expensive for what they offer. Not 4* hotel, but 3.
Beautiful property on the canal.
Nothing.
Alles perfekt
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The hotel is a stunning and very historic building located right by the water. The rooms are beautifully decorated in a classic style and were very clean. We had originally booked three nights, but ended up leaving earlier than planned.
Unfortunately, the service did not match the charm of the property. The staff came across as arrogant and unhelpful from the very beginning. When we addressed our concerns with the manager, he reacted in an extremely rude, dismissive and uncooperative manner. The other reception staff behaved just as unfriendly and condescending. This was especially disappointing because we had been looking forward to staying at this beautiful hotel for a long time.
Our room was cleaned by a very young student, who told me she only works there twice a week. She understandably did not know exactly,what was missing in the room or what needed to be cleaned. For a hotel in this price category, one expects trained, professional staff – not inexperienced students, who are left alone with tasks they cannot properly fulfill.
I would also like to mention that the staff in question were not Belgian. Normally this would not matter at all, but in this case it felt as if they had no connection to the hotel and no real interest in making guests feel welcome. To make this hotel truly pleasant and attractive, the management and reception team would need a complete overhaul.
To make matters worse, we ended up paying for one night we did not stay – another sign of the manager’s unacceptable attitude. For the prices charged here, the level of professionalism was far below expectations.
I would not recommend this hotel to anyone. There are many other places in Bruges where guests are genuinely welcomed and treated with respect.
Great location. Beautifully decorated interiors and lovely breakfast. Staff very helpful
Très bel hôtel,plein de charme, chic et cosy, très bien placé. Petit déjeuner excellent avec jus d'orange frais, large choix, salle et confort magnifiques, avec feu de cheminée, fond de musique jazz et service des boissons chaudes à table. La chambre est grande et le décor est raffiné. Le personnel est à l'écoute et de bon conseil.
Il manque des sachets de tisanes dans les chambres (uniquement thé et café) et nous avons été gênés par l'éclairage extérieur le long des rebords des fenêtres de notre chambre car malgré les rideaux la lumière passe. Ce serait bien si cet éclairage s'arrêtait vers minuit, d'autant que Bruges est une ville très calme la nuit donc pas grand intérêt à ce que l'hôtel soit éclairé de l'extérieur toute la nuit.
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