Kanan Tulum Hotel & Spa Adults Only Playground

The room I stayed in was beautiful but the hotel itself and surround areas.

Gorgeous property, beautiful scenery, and the nicest, most lovely staff. We eat traveled, unfortunately when there was much seaweed on the beach, which is certainly not the fault of the hotel. However, there was much garbage strewn about the seaweed. If the seaweed is not going to be removed, then at the very least the garbage should be removed. To say you are an To say you are eco-friendly but not remove garbage simply just not make sense. Also, the wear and tear on things like the bathroom door handle and door room lock should be repaired. On the other hand, the accommodations were extremely comfortable, and the food was incredibly good.

This place was like a dream it was better than I expected. Everyone from the front desk to the people cleaning were all so friendly so helpful. We got a lot more from the guys at the bar his name is Jesus very nice guy and Angela who cleaned our room very good. Thank you to all.

The property was very unique with the jungle vibes..a different experience

The view is very beautiful and staff are very informative, thanks

The property was stunning. Minus the seaweed

Hotel is pretty, very unique and in the best location. Food is good. Room service people are very nice but the office people not helpful, arrogant, dismissive. Warning.. music is so loud that u can’t really talk on the tanning beds or cabanas. It’s blasting from 10am to 6 pm. Some nights till midnight. U can hear music in your room. I didn’t think it will be this extreme. Beds are ok, but the pillows are hard like cardboard. Bathrooms are open, meaning there’s only glass covering middle part of the body, bottom and top is all open. Kinda like airport doors. U cant have privacy in the bathroom or shower, this is problematic if u travel with someone u dont want them to hear you taking number 1 or 2 lol. Also there is no elevator. And there’s many many steps to walk around the property, like 3 floors. Rooftop restaurant is on 4th floor. Definitely not for everyone. I wish I knew All this. That’s why I’m writing detailed review for others.

My boyfriend and I had a wonderful time at Kanan. Wonderful staff the hotel is beautiful and such a beautiful getaway. We would definitely book again.

Look great in photos, in person it looks artificial.. bug and rodents crawling in my room on the ceiling wood. Bathroom is open so absolutely no privacy not even a door

The most beautiful experience , beautiful beach the room was so amazing , like a treehouse very nice and neat ,they have room service every day, staff is very helpful restaurant was also very good (everything is pricey but worth it!
They have a beach bag for u with 2 towels to take it with u during the day and hang out , they have a lot of unique places in the beach to hang out, like nest, heart couches , swing areas , lounges all super aesthetic the pool is so beautiful and the spa/jacuzzi area is like if ur in a cenote .

Great property, not busy, the staff is great! Ricardo was our waiter in the bar area and breakfast, he was superb, the grass was in, and the pool could use a bit of updating, but the property, the room, the food was absolutely amazing!

What a fabulous stay! We loved everything about Kanan. The property was gorgeous. Our ocean vibes suite was amazing. The staff went above and beyond to make our stay perfect. We enjoyed the beach club, drinks in a nest, breakfast on the beach, a couples massage at the spa, and the nightly turndown service. Highly recommend rhis property. We loom forward to returning!

I loved the overall vibe of the property. The location was great as well. Rooms were clean and staff were attentive.

We thoroughly enjoyed our stay at Kanan. At times service was slow and or did not arrive. And with how much money we spent it would have been nice if breakfast had been included although they do have 3/4 caffeinated nespresso pods in the room for you which are replenished everyday as well as a jug of drinking water. A nice touch would have been hand or body lotion although they do provide aloe and mosquito repellent. Overall beautiful hotel that combines the natural elements into the aesthetic.

The place was a little outdated didn’t like the bed but overall I had a great time Ricardo and Luciano were amazing

The onsite parking , lovely welcome in the reception area upon arrival , amazing rooms , beach club , restaurant and best location made this hotel hard to beat next time we are back in Tulum. Jesus at the beach club created wonderful experiences for our group .

The property is beautiful and the staff are extremely caring! We stayed mid-week and had access to all amenities, highly recommend staying here. The only flaw to point out is the noise from the neighbouring club however, there is little the hotel can do about this.

Very accommodating staff! They go above and beyond.

Very good hotel in a very load environment. Even when you go to spa you can hear music all over the hotel, no chance to relax. Until 2am the music with blasting in our ocean view room

Wonderfully adventurous setting that immediately evokes a childhood adventure

Staff attentive and helpful