Hilton Garden Inn Austin Downtown

Hotels
•
Hilton Garden Inn
8 (566 reviews)
500 North Interstate 35 , Austin , US
+1 512-480-8181

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Dirty Rooms
High Pricing

Categories

Cleanliness
6.31
Multiple complaints about dirty bathrooms and rooms with hair and other debris.
Service
9.77
General satisfaction with staff interactions; some service issues noted.
Location
10
Multiple reviews highlighted the location as a strong positive.
Room Quality
7.27
Rooms were older than expected and lacked basic amenities.
Amenities
8.29
Some amenities were appreciated, but there were notable issues with cleanliness and functionality.
Value for Money
6.26
Perceived overpricing for the quality of accommodation received.
Food and Beverage
7.81
Complaints about restaurant prices, but standard quality expected.
Overall Experience
8.3
Mixed feelings due to several negative experiences, particularly related to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:04

Property Description

Modern Amenities
The hotel offers modern in-room amenities such as wireless internet, flat-screen TV, refrigerator, microwave, and desk for your convenience.

Convenient Location
Located in the heart of Austin city centre, guests can easily explore attractions like Sixth Street, the Capitol building, and various museums, all within walking distance.

Relaxation and Recreation
Unwind at the European-style wading pool with a waterfall or stay active at the state-of-the-art fitness centre. Enjoy the nearby Town Lake Hike and Bike Trail for outdoor activities.

Book now to experience the perfect blend of convenience and relaxation at Hilton Garden Inn Austin Downtown Convention Center.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Guest Reviews

8
Based on 566 reviews
Cleanliness: 6.31
Service: 9.77
Location: 10
Room Quality: 7.27
Amenities: 8.29
Value for Money: 6.26
Food and Beverage: 7.81
Overall Experience: 8.3
M
Melinda • extended_group • us
4
Wont stay again.
Pros:

The room was clean and comfortable. The restaurant was just a bar. The food and drinks were terribly expensive. And even the snacks were expensive.

Cons:

The room was clean and comfortable. The restaurant was just a bar. The food and drinks were terribly expensive. And even the snacks were expensive.

2026-09-18 • via Nuitee
B
Brian • couple • us
8
Trash in hospitality but clean and great location.
Pros:

Clean well groomed place for a night stay. Location is great to downtown walking distance to events.

Cons:

Pet friendly means more money. Not explained. We have two dogs that are under 7lbs combined and have to pay 75 dollars per night not to include the mandatory parking that is an additional 55 dollars per night. A/C did not work well and spoke with GIO ( manager) and an obvious not a (X gen) rude and sarcastic and spoke with condensing manner to an person twice his age. Very unprofessional.

2026-09-15 • via Nuitee
M
Miguel • couple • us
10
2026-09-14 • via Nuitee
C
Cliff • couple • us
6
Very average
Pros:

Close to event

Cons:

Had issues with parking and the tv didn’t work

2026-09-09 • via Nuitee
L
Lourdes • extended_group • us
1
2026-09-07 • via Nuitee
M
martha • couple • us
10
2026-09-07 • via Nuitee
C
conor • couple • ie
8
Good location, clean with friendly staff
Pros:

Location

Cons:

No early check in, had to wait around

2026-09-07 • via Nuitee
V
Vanessa • couple • us
10
2026-09-06 • via Nuitee
P
Patricio • solo_traveller • ch
10
A very nice hotel
Pros:

Located in a good, quiet area in the city centre

2026-09-06 • via Nuitee
C
Coretta • solo_traveller • us
9
Pros:

Great location

Cons:

Valet parking only

2026-08-28 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

Excellent!

Cons:

The parking is a little steep! They only have valet parking $70 which I love plus the tip! 😱

2026-08-15 • via Nuitee
G
Getúlio Lamego • solo_traveller • br
9
2026-08-09 • via Nuitee
R
Raquel • couple • us
2
2026-08-06 • via Nuitee
N
Nohelia C • extended_group • us
10
2026-08-02 • via Nuitee
A
Austin • couple • us
9
2026-07-19 • via Nuitee
A
Andreea • couple • us
5
Cons:

The staff needs more training. I had paid the room through Booking.com and I was told it was not paid, so I got charged twice. Once I brought it to their attention on the second day, I was refunded the money. I had also selected a room with breakfast included, but when we went to breakfast we were told it’s not included and we would have to pay. Made another trip to the reception to inform them of the situation and they finally gave us the breakfast passes they should have given us when we checked in. Also, the parking is too expensive.

2026-07-19 • via Nuitee
M
Mr. or Mrs. • solo_traveller • us
8
2026-07-08 • via Nuitee
S
Shannon • solo_traveller • us
1
I would not recommend
Pros:

George in the restaurant was great!

Cons:

Parking is very expensive. The room is sold with breakfast but breakfast is not offered outside of the restaurant. They offer a credit in place of continental breakfast that they do not apply. The restaurant bill is not itemized. Heavy homeless population near by. The elevators didn’t work properly. The pool was disgusting. There was no filter running. There was not water in the lobby. The property looks old and unkept

2026-07-08 • via Nuitee
A
antony • extended_group • gb
10
Very good location. Clean and nice staff
Pros:

Location was very good. Easy to find and right near 6th street.

Cons:

No complaints.

2026-07-05 • via Nuitee
J
Jesus • solo_traveller • us
10
2026-06-29 • via Nuitee