Hilton Garden Inn Austin Downtown

Hotels
•
Hilton Garden Inn
8 (537 reviews)
500 North Interstate 35 , Austin , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Dirty Rooms
High Pricing

Categories

Cleanliness
6.31
Multiple complaints about dirty bathrooms and rooms with hair and other debris.
Service
9.77
General satisfaction with staff interactions; some service issues noted.
Location
10
Multiple reviews highlighted the location as a strong positive.
Room Quality
7.27
Rooms were older than expected and lacked basic amenities.
Amenities
8.29
Some amenities were appreciated, but there were notable issues with cleanliness and functionality.
Value for Money
6.26
Perceived overpricing for the quality of accommodation received.
Food and Beverage
7.81
Complaints about restaurant prices, but standard quality expected.
Overall Experience
8.3
Mixed feelings due to several negative experiences, particularly related to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:04

Property Description

Modern Amenities
The hotel offers modern in-room amenities such as wireless internet, flat-screen TV, refrigerator, microwave, and desk for your convenience.

Convenient Location
Located in the heart of Austin city centre, guests can easily explore attractions like Sixth Street, the Capitol building, and various museums, all within walking distance.

Relaxation and Recreation
Unwind at the European-style wading pool with a waterfall or stay active at the state-of-the-art fitness centre. Enjoy the nearby Town Lake Hike and Bike Trail for outdoor activities.

Book now to experience the perfect blend of convenience and relaxation at Hilton Garden Inn Austin Downtown Convention Center.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Guest Reviews

8
Based on 537 reviews
Cleanliness: 6.31
Service: 9.77
Location: 10
Room Quality: 7.27
Amenities: 8.29
Value for Money: 6.26
Food and Beverage: 7.81
Overall Experience: 8.3
M
Mark • solo_traveller • us
10
2026-04-25 • via Nuitee
A
Andrew • couple • us
7
Good stay, parking situation should be addressed.
Pros:

Location unbeatable.

Cons:

Staff was just OK. Not as friendly as Austin in general. Parking is $70/night. That's absurd. Tried to cancel my last night well ahead of time, but I was told it would cost $300 more for one night less.

2026-04-03 • via Nuitee
A
Ana • couple • us
10
2026-03-30 • via Nuitee
R
Regina • couple • us
10
Recommend this place to stay!
Pros:

I love the location and staff of the hotel. Very convenient and comfy. Staff were all friendly and kind! Would like to stay there again when I visit Austin!

Cons:

The toilet water pressure was a bit weak, and the fan noise a bit loud, but it was understandable.

2026-03-30 • via Nuitee
A
Alice • extended_group • gb
8
2026-03-28 • via Nuitee
S
Stephan Schwinghammer • solo_traveller • de
7
Pros:

Zweckmäßige Unterbringung. Nichts besonderes aber auch nichts schlechtes.

Cons:

Weder bei Anreise noch Abreise war das Personal freundlich. Eher emotionslos und kalt. Willkommen sieht anders aus.

2026-03-25 • via Nuitee
M
Melissa • couple • us
8
2026-03-23 • via Nuitee
R
Rebecca • solo_traveller • us
8
2026-03-21 • via Nuitee
C
Connie • couple • us
6
It was ok but I don’t know that I’d stay there again.
Pros:

Comfortable and clean.

Cons:

The parking was expensive and separate from the hotel bill. The breakfast menu that was advertised was not available instead it was a $22 buffet that was meh.

2026-03-19 • via Nuitee
S
Shelton • solo_traveller • au
8
Pros:

Location

2026-03-14 • via Nuitee
M
Micaela • couple • us
3
I would not recommend this hotel at all!
Pros:

The location is the only thing good about this property

Cons:

The staff was rude, our room was gross. We woke up to the toilet leaking from the base and they tried to blame us.

2026-03-12 • via Nuitee
H
Hong • extended_group • us
5
just not good experience
Pros:

The location was great, walking distance to convention center and nearby eating placess.

Cons:

The Check-in process was slow, only one staff all time.
Only one elevator was working for the during of my stay. Very slow to up and down via the elevator.
The room cleaning service was unaccetable. Just came in just changing towels, bathroom floor was not cleaned at all for the during of my stay.

2026-03-10 • via Nuitee
C
Crystal • couple • us
10
2026-03-09 • via Nuitee
K
Keith • solo_traveller • us
8
2026-03-09 • via Nuitee
A
Angela • solo_traveller • us
10
2026-03-08 • via Nuitee
S
Shannon • couple • ca
2
2026-03-07 • via Nuitee
D
Dane • solo_traveller • us
2
Dirty… and could barely sleep due to no cooling air conditioning.
Pros:

Staff was great.

Cons:

There was blood on the bed sheets, and not from me. There was someone else’s hair all over it as well. The air conditioning did not work. The toilet barely flushed and got clogged on of the nights.

2026-02-28 • via Nuitee
C
Cameron • solo_traveller • gb
4
Pros:

It was comfortable

Cons:

My room door was left open after the cleaners had been in and when I raised this as a concern the staff disregarded this far too quickly

2026-02-28 • via Nuitee
S
Steven • couple • us
6
Adequate.
Cons:

There only 2 elevators working. The bath fan didn;t work. The bath sink didn't hold water.

2026-02-23 • via Nuitee
I
Isidro • family_with_children • us
9
Cons:

Elevators

2026-02-09 • via Nuitee