Hilton Garden Inn Austin Downtown

Hotels
•
Hilton Garden Inn
8 (566 reviews)
500 North Interstate 35 , Austin , US
+1 512-480-8181

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Dirty Rooms
High Pricing

Categories

Cleanliness
6.31
Multiple complaints about dirty bathrooms and rooms with hair and other debris.
Service
9.77
General satisfaction with staff interactions; some service issues noted.
Location
10
Multiple reviews highlighted the location as a strong positive.
Room Quality
7.27
Rooms were older than expected and lacked basic amenities.
Amenities
8.29
Some amenities were appreciated, but there were notable issues with cleanliness and functionality.
Value for Money
6.26
Perceived overpricing for the quality of accommodation received.
Food and Beverage
7.81
Complaints about restaurant prices, but standard quality expected.
Overall Experience
8.3
Mixed feelings due to several negative experiences, particularly related to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:04

Property Description

Modern Amenities
The hotel offers modern in-room amenities such as wireless internet, flat-screen TV, refrigerator, microwave, and desk for your convenience.

Convenient Location
Located in the heart of Austin city centre, guests can easily explore attractions like Sixth Street, the Capitol building, and various museums, all within walking distance.

Relaxation and Recreation
Unwind at the European-style wading pool with a waterfall or stay active at the state-of-the-art fitness centre. Enjoy the nearby Town Lake Hike and Bike Trail for outdoor activities.

Book now to experience the perfect blend of convenience and relaxation at Hilton Garden Inn Austin Downtown Convention Center.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Guest Reviews

8
Based on 566 reviews
Cleanliness: 6.31
Service: 9.77
Location: 10
Room Quality: 7.27
Amenities: 8.29
Value for Money: 6.26
Food and Beverage: 7.81
Overall Experience: 8.3
N
Neeraja Kiran • extended_group • us
3
2026-10-22 • via Nuitee
G
Gustavo • couple • mx
1
No lo use por que no encontraron la reserva
Pros:

No lo use porque Booking fallo en la reserva,fue muy irresponsable

Cons:

que no hubo reserva y tuve que buscar otro hotel

2026-10-22 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-10-21 • via Nuitee
M
Maria • couple • us
10
The front desk was very accommodating. They had a WiFi outage and they offered me a breakfast voucher to make up for it
Pros:

It was convenient with the valet service. Wonderful staff!!

2026-10-20 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-10-19 • via Nuitee
C
Cynthia • family_with_children • us
8
Pros:

I was shocked by the $55 valet fees and that’s the only parking offered. Restaurant was pricey. Breakfast was mediocre and expensive.

Cons:

Valet parking and breakfast charges.

2026-10-18 • via Nuitee
R
Rebecca • solo_traveller • us
9
2026-10-12 • via Nuitee
C
chris • solo_traveller • us
10
Beautiful
Pros:

Great area and rooms

Cons:

Na

2026-10-09 • via Nuitee
R
ROSA • extended_group • us
1
Cons:

You all charged my credit card and my daughters and have not refunded one of us.

2026-10-08 • via Nuitee
M
Melinda • extended_group • us
4
Wont stay again.
Pros:

The room was clean and comfortable. The restaurant was just a bar. The food and drinks were terribly expensive. And even the snacks were expensive.

Cons:

The room was clean and comfortable. The restaurant was just a bar. The food and drinks were terribly expensive. And even the snacks were expensive.

2026-09-18 • via Nuitee
B
Brian • couple • us
8
Trash in hospitality but clean and great location.
Pros:

Clean well groomed place for a night stay. Location is great to downtown walking distance to events.

Cons:

Pet friendly means more money. Not explained. We have two dogs that are under 7lbs combined and have to pay 75 dollars per night not to include the mandatory parking that is an additional 55 dollars per night. A/C did not work well and spoke with GIO ( manager) and an obvious not a (X gen) rude and sarcastic and spoke with condensing manner to an person twice his age. Very unprofessional.

2026-09-15 • via Nuitee
M
Miguel • couple • us
10
2026-09-14 • via Nuitee
C
Cliff • couple • us
6
Very average
Pros:

Close to event

Cons:

Had issues with parking and the tv didn’t work

2026-09-09 • via Nuitee
M
martha • couple • us
10
2026-09-07 • via Nuitee
C
conor • couple • ie
8
Good location, clean with friendly staff
Pros:

Location

Cons:

No early check in, had to wait around

2026-09-07 • via Nuitee
L
Lourdes • extended_group • us
1
2026-09-07 • via Nuitee
P
Patricio • solo_traveller • ch
10
A very nice hotel
Pros:

Located in a good, quiet area in the city centre

2026-09-06 • via Nuitee
V
Vanessa • couple • us
10
2026-09-06 • via Nuitee
C
Coretta • solo_traveller • us
9
Pros:

Great location

Cons:

Valet parking only

2026-08-28 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

Excellent!

Cons:

The parking is a little steep! They only have valet parking $70 which I love plus the tip! 😱

2026-08-15 • via Nuitee