MainStay Suites Joliet I-55

Hotels
•
Main Stay Suites
7.6 (354 reviews)
3235 Norman Avenue , Joliet , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Hot tub/Jacuzzi
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Nice staff
Cons:
Dirty rooms
Unfunctional amenities

Categories

Cleanliness
5.98
Room conditions reported to be unsanitary with dirty rooms and safety hazards.
Service
8.95
Staff were reported as nice, though service issues were mentioned.
Location
8.99
Proximity to shops and restaurants was appreciated by guests.
Room Quality
6.44
Various complaints about room conditions, including broken amenities.
Amenities
6.97
Hot tub and other amenities reported as not functional or poorly maintained.
Value for Money
7.93
Mixed feelings about the value provided based on cleanliness and maintenance issues.
Food and Beverage
6.98
No breakfast provided; guests mentioned stale options when available.
Overall Experience
8.55
Overall stay considered unpleasant due to various issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:17

Property Description

Convenient Location:
The MainStay Suites Joliet I-55 is perfectly situated just off Interstate 55, providing easy access to nearby attractions such as shopping malls, casinos, and various entertainment venues.

Full-Service Amenities:
Indulge in the hotel's indoor heated pool and hot tub, alongside complimentary hot breakfast options and 24-hour coffee and tea in the lobby. The spacious rooms and suites with convenient amenities ensure a comfortable stay for all guests.

Business-Friendly Features:
For business travelers, take advantage of free high-speed internet access, fax, and copy services. Additionally, extended stay and corporate rates are available, catering to the needs of those on business trips or relocation plans.

Book your stay now at MainStay Suites Joliet I-55 for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Guests may not host large parties at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 354 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 6.44
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.55
C
Crystal • family_with_children • ca
3
It a good thing we only needed somewhere to stay briefly for a few hours of sleep.
Pros:

I liked the location and that's about it.

Cons:

The property is in need of repairs and maintenance. We had cracked tiles in the bathroom and mould growing in areas. It smelled of marijuana and cigarette smoke.

2026-04-27 • via Nuitee
D
Dmitry • solo_traveller • us
8
2026-04-21 • via Nuitee
C
Christopher • solo_traveller • us
6
2026-04-19 • via Nuitee
R
Rocco • family_with_children • us
1
Boring and dirty
Pros:

There was no breakfast and the location is right behind a better hotel

Cons:

I don’t like that they sold me a room for the weekend with a pool and hot tub and the pool and hot tub were out of service for the weekend

2026-01-19 • via Nuitee
T
Tiffany • family_with_children • us
2
We checked in I was uneasy about the stay from the start but decided to give it the benefit of the doubt our room was di
Pros:

The location was a good place close to restaurants and stuff.

Cons:

It wasn’t clean, the room curtains was dirty, floors was cracked, the door to the room you could see out into the hallway it was cracked on the side so bad, stairwells was covered in leaves and just very dirty.

2026-01-19 • via Nuitee
A
Aleenah • couple • us
8
2026-01-19 • via Nuitee
I
Irina • extended_group • us
6
The location is wonderful, especially for the purpose of our visit to this city and the small kitche
Pros:

I liked that it had a small kitchen and a normal refrigerator, that's what I wanted.

Cons:

I was disappointed that I paid for breakfast but it was not offered, except for coffee.
Poor cleanliness, a lot of dust and insufficient basic amenities in the bathroom.

2026-01-19 • via Nuitee
Z
Zach • family_with_children • us
2
2026-01-15 • via Nuitee
E
Eugene • solo_traveller • us
8
Solid met all expectations
Pros:

Only coffee available

Cons:

A better breakfast offering

2026-01-15 • via Nuitee
L
lula432 • Couples
6
Not happy at all
Pros:

The staff at the entrance were very friendly, but the room we were given was quite dirty, especially around the edges of the room and the drawers were also dirty, as was the headboard. The pool area was also neglected in terms of cleanliness, and the water in the hot tub was dirty and not hot at all.

2026-01-11 • via Tripadvisor
A
Andre • solo_traveller • us
9
We’ve stayed here many times and we’ll keep on staying ; )
Pros:

Close to many shops and restaurants!! Comfortable beds, nice kitchenettes, pool etc

Cons:

The elevator kept almost getting stuck so we took the stairs the rest of the time.

2026-01-03 • via Nuitee
T
Thomas • couple • us
7
2025-12-28 • via Nuitee
D
Damon • couple • us
9
2025-11-07 • via Nuitee
C
Cruz • couple • us
10
2025-10-31 • via Nuitee
C
Cruz • couple • us
10
2025-10-31 • via Nuitee
E
Explorer23849385885 • Couples
6
OK…
Pros:

Amenities not in working condition- did not stay on website! Would like to have liked it but just OK! No breakfast but places nearby!

2025-10-24 • via Tripadvisor
C
Cruz • couple • us
10
2025-10-24 • via Nuitee
C
Cruz • couple • us
10
2025-10-18 • via Nuitee
C
Catherine • couple • us
8
Ok
Cons:

Hot tub and pool not available

2025-10-12 • via Nuitee
J
Julian • solo_traveller • us
4
Needs improvement asap.
Cons:

Side entrance door was broken and so many people were coming in and out of that door. I don’t even know if they were staying there. People were just hanging out in the parking lot smoking and drinking. People were loud in the hallways, running and yelling.

2025-10-09 • via Nuitee