MainStay Suites Joliet I-55

Hotels
•
Main Stay Suites
6.7 (247 reviews)
3235 Norman Avenue , Joliet , US
+1 815-676-5293

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly/front-desk staff
Convenient location / close to food
Some rooms reported as comfortable and clean
One report of good pool (isolated)
Cons:
Mold and musty smells in rooms/bathrooms
Dirty/film-covered pool and lack of pool towels
Cockroaches and general uncleanliness
Broken elevator and spa/hot tub issues
No/advertised breakfast unavailable
AC not working or dirty units; water damage visible
Overpriced and billing/charge problems
Smoking/unsafe/unsavory behavior reported near entrances
Power outage with no backup generators

Categories

Cleanliness
3.5
Multiple reviews cite mold in bathrooms and ceilings, rooms that smelled musty, visible dirt on AC units, cockroaches, a gross/film-covered pool and generally 'very dirty' conditions — cleanliness is a significant negative.
Service
9.8
Front desk and staff are repeatedly described as friendly and, in one case, 'amazing.' Several reviewers specifically praise staff helpfulness despite property issues, supporting a strong service score.
Location
9.5
Multiple mentions of convenience and proximity to local food and attractions; described as 'close to everything' and 'very convenient for the amount paid.'
Room Quality
6.5
Mixed reports: some guests found rooms comfortable and clean, while others report unfinished bathroom ceilings, water damage, AC failures and an 'old' smell — overall room quality is mediocre to slightly above average.
Amenities
5
Amenities are inconsistent: reports of broken elevators, non-working hot tub/spa temperature, lack of pool towels, no vending/snacks, and both a great and a gross pool mentioned — amenities are unreliable.
Value for Money
4
Several guests call the stay 'not worth the price', 'overpriced', or say they would expect better for the rate charged; issues with unexpected charges also harm perceived value.
Food and Beverage
6.8
Breakfast is repeatedly advertised but often not available according to reviews; no vending/snacks and inconsistent food service reduce this score, though there is limited direct commentary otherwise.
Overall Experience
8.5
Overall impressions are mixed: serious cleanliness and amenity issues detract from stays, but strong staff service and a convenient location make the hotel acceptable for some guests; aggregated sentiment yields a cautiously positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location:
The MainStay Suites Joliet I-55 is perfectly situated just off Interstate 55, providing easy access to nearby attractions such as shopping malls, casinos, and various entertainment venues.

Full-Service Amenities:
Indulge in the hotel's indoor heated pool and hot tub, alongside complimentary hot breakfast options and 24-hour coffee and tea in the lobby. The spacious rooms and suites with convenient amenities ensure a comfortable stay for all guests.

Business-Friendly Features:
For business travelers, take advantage of free high-speed internet access, fax, and copy services. Additionally, extended stay and corporate rates are available, catering to the needs of those on business trips or relocation plans.

Book your stay now at MainStay Suites Joliet I-55 for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Guests may not host large parties at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.7
Based on 247 reviews
Cleanliness: 3.5
Service: 9.8
Location: 9.5
Room Quality: 6.5
Amenities: 5
Value for Money: 4
Food and Beverage: 6.8
Overall Experience: 8.5
M
Mckoy • couple • us
10
2026-10-15 • via Nuitee
D
Davies • solo_traveller • us
5
Mainstay hotel experience.
Pros:

Nothing really there was barely anything to drink. There wasn't a vending machine. There was no snacks or anything for late nights. There's a huge garbage can in the hallway, collecting water from a busted pipe

Cons:

My room smelled like mold. The ceiling in the bathroom you could tell had water issues. It was not finished. You could still see the drywall tape in mud. The air conditioner unit was dirty.
For the price that you charged, it wasn't worth more than 80 bucks. If that where I live the mainstays are way nicer
No.
Just need some improvements, some TLC. A little bit of money dumped into the place

2026-09-17 • via Nuitee
P
Potch • couple • us
1
Pros:

Bcs, there’s not any available room for stay

2026-09-17 • via Nuitee
M
Martin • couple • us
6
Cons:

There was an oil film or something on the top of it it didn't look clean to swim in at all

2026-09-08 • via Nuitee
J
Jason patton • solo_traveller • us
1
2026-09-07 • via Nuitee
M
Markelle • extended_group • us
1
Cons:

Everything was horrible

2026-09-07 • via Nuitee
Y
Yarely • family_with_children • us
5
2026-09-07 • via Nuitee
L
LYNDA • extended_group • us
10
It was great!
Pros:

Staff was nice. Rooms were comfortable and clean.

Cons:

Nothing

2026-09-06 • via Nuitee
M
Morgan • extended_group • us
5
It was good for the circumstances I was in, but I wouldn’t go out of my way to choose it again.
Pros:

I liked how close it was to local food.

Cons:

The whole place had a faint cigarette smell, including the room, and the elevator was very sketchy.

2026-09-05 • via Nuitee
T
Tiffanie • solo_traveller • us
6
Pros:

Room was clean. Pool was great!. No towels though.

Cons:

The elevator. That was scary.

2026-09-02 • via Nuitee
J
Justin • solo_traveller • us
6
2026-08-31 • via Nuitee
G
Graham • couple • us
5
Pros:

It’s was nice decent and quiet

Cons:

The temperature on the spa was broken water was lukewarm

2026-08-31 • via Nuitee
N
Norma • solo_traveller • us
1
My family and I were disappointed. It felt like a motel not a hotel.
Pros:

The staff in the front was friendly.

Cons:

The shower ceiling had mold, the ac was not working and it was hot. People were smoking marijuana in the front outside where you walk in, and it was disturbing going by with my children. They advertise online free breakfast and there was no breakfast. They didn’t have towels available for the pool. It was not worth the price.

2026-08-29 • via Nuitee
J
Joshua • solo_traveller • us
5
2026-08-11 • via Nuitee
A
Amy • extended_group • us
1
Cons:

They have cockroaches
Very dirty
Nothing like being “at home “. As they advertise.
Overpriced
Seems like they allow working girls to conduct their business in their facility.
Very disappointing

2026-07-24 • via Nuitee
S
Stephanie • family_with_children • us
7
The staff was amazing!! Rooms were decent!!!
Pros:

Close to everything, pretty clean

Cons:

The pool was gross! Needed cleaned

2026-07-21 • via Nuitee
R
Rosalind • family_with_children • us
4
Want book again
Pros:

Nothing

Cons:

Not to clean

2026-07-20 • via Nuitee
S
Stanley • solo_traveller • us
8
2026-07-10 • via Nuitee
K
Kimberly • solo_traveller • us
2
Powerless
Pros:

I was not able to provide input because there was a power outage.

Cons:

Power outage, no generators and had to insist on receiving a refund.

2026-07-08 • via Nuitee
A
Andre • couple • us
8
Very convenient for the amount paid
Pros:

Area

Cons:

Na

2026-07-06 • via Nuitee