MainStay Suites Joliet I-55

Hotels
•
Main Stay Suites
7.6 (372 reviews)
3235 Norman Avenue , Joliet , us
+1 815-676-5293

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Nice staff
Cons:
Dirty rooms
Unfunctional amenities

Categories

Cleanliness
5.98
Room conditions reported to be unsanitary with dirty rooms and safety hazards.
Service
8.95
Staff were reported as nice, though service issues were mentioned.
Location
8.99
Proximity to shops and restaurants was appreciated by guests.
Room Quality
6.44
Various complaints about room conditions, including broken amenities.
Amenities
6.97
Hot tub and other amenities reported as not functional or poorly maintained.
Value for Money
7.93
Mixed feelings about the value provided based on cleanliness and maintenance issues.
Food and Beverage
6.98
No breakfast provided; guests mentioned stale options when available.
Overall Experience
8.55
Overall stay considered unpleasant due to various issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:17

Property Description

Convenient Location:
The MainStay Suites Joliet I-55 is perfectly situated just off Interstate 55, providing easy access to nearby attractions such as shopping malls, casinos, and various entertainment venues.

Full-Service Amenities:
Indulge in the hotel's indoor heated pool and hot tub, alongside complimentary hot breakfast options and 24-hour coffee and tea in the lobby. The spacious rooms and suites with convenient amenities ensure a comfortable stay for all guests.

Business-Friendly Features:
For business travelers, take advantage of free high-speed internet access, fax, and copy services. Additionally, extended stay and corporate rates are available, catering to the needs of those on business trips or relocation plans.

Book your stay now at MainStay Suites Joliet I-55 for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Guests may not host large parties at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7.6
Based on 372 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 6.44
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.55
N
Norma • solo_traveller • us
1
My family and I were disappointed. It felt like a motel not a hotel.
Pros:

The staff in the front was friendly.

Cons:

The shower ceiling had mold, the ac was not working and it was hot. People were smoking marijuana in the front outside where you walk in, and it was disturbing going by with my children. They advertise online free breakfast and there was no breakfast. They didn’t have towels available for the pool. It was not worth the price.

2026-08-29 • via Nuitee
J
Joshua • solo_traveller • us
5
2026-08-11 • via Nuitee
A
Amy • extended_group • us
1
Cons:

They have cockroaches
Very dirty
Nothing like being “at home “. As they advertise.
Overpriced
Seems like they allow working girls to conduct their business in their facility.
Very disappointing

2026-07-24 • via Nuitee
S
Stephanie • family_with_children • us
7
The staff was amazing!! Rooms were decent!!!
Pros:

Close to everything, pretty clean

Cons:

The pool was gross! Needed cleaned

2026-07-21 • via Nuitee
R
Rosalind • family_with_children • us
4
Want book again
Pros:

Nothing

Cons:

Not to clean

2026-07-20 • via Nuitee
S
Stanley • solo_traveller • us
8
2026-07-10 • via Nuitee
K
Kimberly • solo_traveller • us
2
Powerless
Pros:

I was not able to provide input because there was a power outage.

Cons:

Power outage, no generators and had to insist on receiving a refund.

2026-07-08 • via Nuitee
A
Andre • couple • us
8
Very convenient for the amount paid
Pros:

Area

Cons:

Na

2026-07-06 • via Nuitee
A
Akarys • couple • us
5
2026-06-25 • via Nuitee
D
Davie • couple • us
1
2026-06-23 • via Nuitee
L
Lantz • solo_traveller • us
10
2026-06-19 • via Nuitee
L
Lopez • solo_traveller • us
5
Pros:

Kitchenette

Cons:

Elevator not working
NO breakfast😡

2026-06-18 • via Nuitee
V
Valesha • family_with_children • us
1
Horrible for the 15 mins that we were there.
Pros:

N/A

Cons:

Nothing because we will not be back! This places has an old smell. Plus to many weird people walking around leaving room doors open. Also, how they charge my card 5 x for two room. Then next day plus another $167 more than the actual amount for the room. Total of a 993.00 charge my card got some where we didn’t end up staying at. Horrible!!

2026-06-12 • via Nuitee
W
William • family_with_children • us
5
Mediocre at Best
Cons:

No breakfast included. No working elevator. No clean towels for the second night stay. Limited parking. Hot tub didn't work.

2026-06-10 • via Nuitee
S
Scott • solo_traveller • us
7
2026-06-10 • via Nuitee
S
Stump • family_with_children • us
1
I wanted to leave, but already paid via booking.com and would not have gotten a refund.
Pros:

Nothing

Cons:

I booked this room with a pool and hot tub for my family to use. The pool was closed because "stuff" was floating on top of the water. The jets on the hot tub didn't work. Instead of closing the pool room, guests were told they could use the hot tub, just without jets, (which is like sitting in a bath with strangers). There was hair in the shower in my room from someone else, dust and webs on the lamps, and visible dirt on the curtains. The elevator was old, and needed repair, and the hallway smelled of cigarettes and marijuana smoke, even though they were all non smoking rooms. The woman who checked me in at the front desk was not there when I walked in, but outside smoking and hanging out with other people. I wanted to leave, but already paid via booking.com and would not have gotten a refund. We were not told about breakfast, even though it was advertised on booking.com.

2026-06-01 • via Nuitee
A
Andres • couple • us
10
2026-05-29 • via Nuitee
D
dennis • couple • us
5
Ok
Pros:

There was no breakfast, just warm coffee, it wasn't hot, just warm

Cons:

The floor in the room was terrible, tripping hazard near dishwasher

2026-05-18 • via Nuitee
C
Crystal • family_with_children • ca
3
It a good thing we only needed somewhere to stay briefly for a few hours of sleep.
Pros:

I liked the location and that's about it.

Cons:

The property is in need of repairs and maintenance. We had cracked tiles in the bathroom and mould growing in areas. It smelled of marijuana and cigarette smoke.

2026-04-27 • via Nuitee
D
Dmitry • solo_traveller • us
8
2026-04-21 • via Nuitee