InterContinental São Paulo by IHG

La ubicación

Check in was professional and smooth and we were assigned an upgraded room upon our early arrival. We had set up a tour through Viator so being in a room was a great help. The Lounge area was nice and the young gentleman there earlier was professional. Came back from tour went to our room. Came down to eat and Chelo was very friendly and helpful with us getting our meals. The service was great 👍🏻 with Chelo and his assistant. The food was good and we had few drinks. It was a very long day. We were well taken care of our whole time at the Intercontinental, Sao Paulo. Thank you so much..

Location and accessibility

الThe hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room.

I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay.

I had one problem during my stay but Renata, concierge did her best to correct it.
In this case, never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. The following morning, my laundry was returned to my room. This was a minor incident and I believe that the room attendant was just trying to do her best and Renata, the concierge apologised. I want to thank the entire team because I had a very nice stay and would stay here again if I was in São Paulo!
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The hospitality here is fantastic-everyone is incredibly friendly, and the hotel itself is beautiful. I arrived early in the morning for a business trip and was upgraded to a suite, complete with a lovely card and sweets in my room. I especially enjoyed the lounge; Alejandro is one of the kindest and most generous people l've ever met. He taught me how to make caipirinhas and is an amazing host and ambassador. The location is wonderful, and l've felt safe and secure throughout my stay.

The only issue I experienced was with the laundry service. I never requested laundry service- did not complete a request form, and my clothes were not placed in the hotel's laundry bag. One evening | returned to my room to find my personal laundry bag missing, which caused me to panic since I'm traveling on to two more countries with only a carry-on. I called the front desk at midnight and was told to call back in the morning. I would have preferred that my laundry be hand washed or dry cleaned The following morning, my laundry was delivered and this was a minor inconvenience.

El desayuno es rico y variado, hay opciones para todos los gustos. A pesar de estar en una zona muy movida, por las noches es silencioso y agradable.

Our recent stay at InterContinental São Paulo was truly memorable, especially thanks to the exceptional team at the Club Lounge.

We would like to sincerely thank Alejandro, Vinicius, Vitoria, and Renata for their outstanding hospitality.

Alejandro was particularly warm and attentive. Knowing that we would continue our journey to Rio de Janeiro — including staying at the Fairmont Rio, where he had previously worked — he generously shared valuable recommendations for attractions and restaurants. During our stay, he and the team arranged a beautifully thoughtful birthday setup in our room, including balloons, a personalized card, printed photos, and a cake. It created a deeply meaningful celebration for my mother and me, and we will always treasure those memories.

Vinicius also deserves special recognition for his dedication behind the bar. His cocktails were crafted with great care and creativity — from delicate lemon and passion fruit carvings to balanced flavors that elevated the lounge experience.

We were also grateful for the early check-in and the comfortable room arrangement provided upon arrival.

There were minor issues in the room — such as a slightly malfunctioning bathroom curtain and a corridor door without a stopper, which unfortunately caused my mother to be lightly hit twice. However, these were small imperfections in an otherwise excellent stay, and they did not overshadow the warmth and professionalism of the team.

Overall, this was a stay defined by people, not just property. Thank you again to the entire team for making our celebration so special.

Tudo ótimo ! Pedimos um drink que não tinha no cardápio e prontamente o garçom nos atendeu e pediu para fazer….. super atencioso

The hotel was okay.
The shower head was not screwed into the wall properly, the room didn't really have anywhere to leave my shoes, there were not enough shelves to store clothes in groups.

Arlan was amazing - great breakfast service and overall excellent experience.

Well located

I have been to this great hotel a few times since 2019. This time I stayed a bit longer.

My rooms was absolutely stunning, spacious, and a very comfy bed with a beautiful view to Almeida Santos and a could see Avenida paulista though.

The pool is nice and there’s staff for a few hours to do the service but you can order things on the phone.

The gym is fantastic, very clean and good environment.

I’d like to point out the impeccable service from all the staff:

From breakfast has a great service provide by Mariano, Arlan, Erivelton , Fernando and
Raimundo. This team shows a great potencial of what is costumer service. High skills and gentle communication. I think the hotel should be proud of this dream team.

At the Bar the staff Cello and Gustavo always smiling and prepare delicious drinks 🍸 and order the best food from the restaurant

Raquel one of the housekeeper very polite and great service in my room.

I hope this review can reach every single name that I have mentioned.

I’ll be back soon. Thanks 😊

Firstly, it’s an absolutely beautiful property. One of the nicest rooms I have ever stayed in. As a frequent traveler, you notice the little things that make your room more comfortable. They nailed every detail.

Secondly, the Staff is unceasingly, friendly and helpful. They learned recognize me very quickly and would always greet me as I walked through the lobby.

Thirdly, the breakfast buffet was excellent. Lots of choices, nice presentation and the coffee was especially good.

位置，服务，早餐，卫生

Service at the bar was exceptional Chelo, absolutely made our New Year’s Eve, after a reservation got cancelled at another restaurant he did an incredible job making us at home and exceed at every point. Thank you so much chelo!

TAXI TO/FROM AIRPORTS
Do NOT get the Hotel to organise airport collection. It was a rip off at R$ 1600.00 when you can easily get an Uber/General taxi for a fraction of the price (literally) - even if you are jet lagged after a long flight !

RECEPTION
The Reception was pleasant but we were very disappointed to be charged for early arrival when we later discovered that the hotel was practically empty ; not a very charitable gesture on Christmas Day

ROOM
The room was very comfortable complete with daily fresh linen/towels and complimentary water. Air conditioning was good and not noisy.

LOCATION
Superb. Av Paulista just around the corner - there was even a Pharmacy dead opposite the hotel.

BREAKFAST
Fabulous breakfast with very efficient and friendly waiters. A fabulous buffet and the highlight was the freshly made Açai with orange or banana juice. Good coffee too.

GROUND FLOOR BAR
Great service from CHELO in the main bar. Extremely friendly, very efficient and nothing was too much trouble.

The bartender, Chelo, is fantastic!! He makes a great caipirinha and also adds passion fruit- he carved one for us as a welcome drink.