Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful location
Amazing room quality
Cons:
Deposit requirement not disclosed
Lack of smart TV and robot delivery service

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
10
Exceptional service mentioned, with a positive reference to staff member Miss Aria Tou.
Location
10
Hotel is next to a beautiful canal, which enhances the location experience.
Room Quality
10
The room is amazing and comfortable.
Amenities
10
Amenities are good, but some minor issues mentioned like the TV not being smart.
Value for Money
10
Price reflects quality based on positive reviews.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
10
Overall satisfaction is very high, but affected by the negative deposit experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:10

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Kempinski Hotel Hangzhou. Indulge in spacious non-smoking rooms equipped with modern amenities including air conditioning and a safety deposit box.

Wellness and Dining
Unwind at our indoor pool, sauna, and hot tub, or stay active at the fitness centre. Savor exquisite meals at our on-site restaurant.

Exceptional Services
From concierge assistance to currency exchange, our dedicated staff is committed to ensuring a seamless stay. Take advantage of our 24-hour front desk offering valuable tips in English and Chinese.

Ready to elevate your stay in Hangzhou? Book now at Kempinski Hotel Hangzhou.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 6 years old to 12 years old stay for CNY 204 per person per night when using an available extra bed.
    People 13 years old and over stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 109 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
G
Gianni • family_with_children • ch
10
2026-05-18 • via Nuitee
L
LINGYA • extended_group • tw
10
2026-05-18 • via Nuitee
E
Esra • solo_traveller • tr
10
2026-05-16 • via Nuitee
F
FRANCIANE • family_with_children • fr
10
Cadre magnifique, personnel à l’écoute. Tout était impeccable
Pros:

Tout était parfait et incroyable

2026-05-14 • via Nuitee
L
Lin • couple • sg
9
2026-05-10 • via Nuitee
D
Danielrv94 • solo_traveller • co
10
2026-05-09 • via Nuitee
M
Ming • solo_traveller • sg
9
2026-04-09 • via Nuitee
W
wing ying • solo_traveller • hk
9
Great hotel in every aspects
Pros:

Large gym and pool, also great breakfast. The quality of the Chinese restaurant for dinner is excellent. Also, next to shopping centre for dining and shopping conveniently.

Cons:

A bit far from metro station.

2026-04-08 • via Nuitee
A
Asif • family_with_children • au
10
2026-04-08 • via Nuitee
J
James • couple • au
10
Comfortable Hotel in interesting city
2026-04-01 • via Nuitee
R
Ruiz de Somocurcio • extended_group • pe
10
Lindo hotel y muy confortable
Pros:

Habitación muy cómoda y de lindo diseño. Desayuno rico y variado.

Cons:

El internet es muy lento y no funciona bien. En ningún lado de China funciona bien.

2026-03-25 • via Nuitee
C
CHRISTELE • solo_traveller • fr
9
Tres agreable personnellement et fonctionnel pr le business.
Pros:

Tres sympa, tres joli, super design, installations gym et piscine bien, personnel très serviable et attentif.

2026-03-22 • via Nuitee
E
Experience545958 • Family • California
10
Nice hotel
Pros:

Best top 5 star hotel in Hangzhou. This hotel nearby The Grand Canal.

2026-03-20 • via Tripadvisor
E
Esther • couple • sg
9
Very good hotel to stay in Hangzhou
Pros:

The room was good and comfortable but walls a little thin as we can hear crying baby next door.

Cons:

The lights are super hard to manage. We tried for 2 days and still haven’t got it figured out. Everything else was perfect except the lights.

2026-03-18 • via Nuitee
A
Abdou Wahab • extended_group • fr
5
moyen
Pros:

Chambre bien fait

Cons:

nourriture trop locale, personnel vous n’assiste pas pour les bagages, wifi de mauvaise qualité.

2026-03-16 • via Nuitee
L
Lukasz • extended_group • pl
10
Pros:

Bardo duże komfortowe pokoje. Znakomite śniadania z szerokim wyborem od kuchni azjatyckiej, po europejska. Duży 25 m basen. Oraz pierwszorzędna obsługa.

2026-03-14 • via Nuitee
G
Gerold • couple • de
10
2026-03-09 • via Nuitee
C
Cyrille • solo_traveller • fr
9
2026-03-08 • via Nuitee
C
Cyril • couple • lu
10
2026-02-24 • via Nuitee
T
Tarantinobiggestfan • Solo travel • United States
10
10/10 would reccomend
Pros:

The overall experience of visiting kempinski hotel hangzhou branch is a 10/10 especially the concierge Brandon really helpful helping me bring my big luggage to my room and helping me with so many things,shoutout to Brandon✌️

2026-02-13 • via Tripadvisor