Delta Hotels by Marriott Utica

Hotels
•
Delta
8.1 (323 reviews)
200 Genesee Street , Utica , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and Comfy Beds
Friendly Staff
Good Location
Nice Amenities
Cons:
Food Quality Problems
Issues with Restaurant Service
Some Cleanliness Concerns

Categories

Cleanliness
8.1
Reviews mentioned cleanliness positively, but some areas did not meet expectations.
Service
8.6
The staff was friendly and helpful according to multiple reviews.
Location
8.6
Good location highlighted by multiple guests.
Room Quality
8.1
Overall rooms were described positively, though some issues noted with cleanliness and upkeep.
Amenities
8.1
Amenities were enjoyable, but some improvements needed, especially in the pool area.
Value for Money
7.6
Some reviewers felt the pricing did not reflect the quality of services and food.
Food and Beverage
7.1
Food quality was cited negatively, with multiple issues reported.
Overall Experience
8.6
Despite some issues, most guests reported a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:48

Property Description

Convenient City Centre Location
Located in the heart of Utica, New York, Delta Hotels by Marriott Utica offers a prime location just half a mile from the Adirondack Scenic Railroad.

Modern Amenities and Comfortable Rooms
Each room is equipped with essential amenities such as a refrigerator, coffee machine, and flat-screen cable TV. The light-colored decor and en suite bathrooms ensure a comfortable stay for all guests.

Relaxation and Dining Options
Guests can unwind at the indoor swimming pool and fitness centre. The Garden Grille serves delicious American meals throughout the day, while the Encore Lounge offers a variety of beverages in a cozy atmosphere.

Ready to experience comfort and convenience in Utica? Book your stay at Delta Hotels by Marriott Utica today.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.1
Based on 323 reviews
Cleanliness: 8.1
Service: 8.6
Location: 8.6
Room Quality: 8.1
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.6
Z
Zahir • family_with_children • us
8
2026-03-23 • via Nuitee
M
Mary Kay • extended_group • us
10
2026-03-22 • via Nuitee
M
Moniche • family_with_children • us
4
Disappointing for the price
Pros:

The rooms were ok.

Cons:

The parking, the price, the breakfast that was $18/person!

2026-03-09 • via Nuitee
S
Sherra • couple • us
8
2026-01-31 • via Nuitee
L
Lejla • extended_group • us
10
Comfy beds, staff was nice, everything was clean would definitely stay again
Pros:

was very clean and comfy

Cons:

nothing

2026-01-20 • via Nuitee
P
Pete • family_with_children • us
5
It did the job
Pros:

The staff were excellent, helpful and friendly.

Cons:

Better direction to check-in desk, it wasn’t obvious.

2026-01-19 • via Nuitee
A
Alminia • family_with_children • us
9
I enjoy staying here while visiting my son at Pratt Munson.
2026-01-19 • via Nuitee
A
Adam • solo_traveller • us
7
2026-01-19 • via Nuitee
J
Jack • solo_traveller • us
10
2026-01-15 • via Nuitee
L
Latwania • family_with_children • us
1
Terrible , 0 out of 10, never going back again. POOR CUSTOMER SERVICE!
Pros:

Nothing!

Cons:

We reserved an extra day before arriving to the hotel, the guy who I spoke to on the phone had told me that once we arrived at the hotel that everything would be fixed and that we were good to go to stay for another night. Once we came back this evening to go back to our room, our room was LOCKED. NO ONE ever contacted us letting us know that our room door had been locked and that we no longer had access to it. When we arrived we were told that we would have free WiFi service, which we DID NOT have! And this evening once getting locked out of our room, we were told at the front desk that we needed to pay another fee in order to stay another night.

2026-01-11 • via Nuitee
C
Chih-Hsuan • couple • us
5
2026-01-09 • via Nuitee
A
Alyssa • extended_group • us
10
Cons:

Pool was freezing

2026-01-05 • via Nuitee
K
Kevin • couple • us
8
2025-12-06 • via Nuitee
R
russellwX1881SF • Family
2
Extremely Disappointed: Unresolved Maintenance Issue & Inadequate Compensation I recently stayed at the Delta Hotels Ut
Pros:

Extremely Disappointed: Unresolved Maintenance Issue & Inadequate Compensation

I recently stayed at the Delta Hotels Utica (200 Genesee St, Utica, NY 13502) in November 2025, and the experience was extremely disappointing. Upon checking into my room, I discovered that the bathtub faucet was leaking nonstop, creating a loud "drip, drip, drip" sound that made it nearly impossible to sleep.

I immediately notified the front desk, and a maintenance worker came to the room. He confirmed the leak but explained that he could not fix it and would notify the front desk. While the hotel offered me a room change, I had already unpacked after a long day of travel, so moving would have been more inconvenient than tolerating the noise.

The next morning, I expected some reasonable compensation for having to endure the constant dripping throughout the night. The front desk assured me they would credit my account, but the only compensation I received initially was a mere 25 air miles — a gesture that felt almost insulting given the significant inconvenience I had endured.

They promised an additional $25 credit, but even after following up, I never received it. This lack of follow-through and failure to address the issue properly is simply unacceptable, especially for a Marriott property.

For a brand that prides itself on service and guest satisfaction, this experience fell far below expectations. I will seriously reconsider staying at this location again.

— Russell Wilmarth

2025-12-02 • via Tripadvisor
I
I90Corridor • Family • Rochester, Finger Lakes, New York
4
Terrible.
Pros:

Booked a two-night stay at this hotel for Thanksgiving. My wife and I have made a little tradition of staying at a hotel with our two 7-year-old daughters the day before Thanksgiving. We thought we would give this hotel a try since it's close to our family. This was a bad choice. The hotel just felt dirty, and the staff was generally unfriendly, and not very helpful. They only included the continental breakfast for my wife and I and wanted us to pay for the kids. We're pretty sure we saw a mouse scurrying down the 2nd floor hallway, where the guest laundry room was. The only dryer in the guest laundry; out of service. The TV can't connect to Netflix like they do at other Marriott properties, and didn't have the basic NBC & ABC, channels so we could watch the Thanksgiving parade. One of the chairs in the room was busted, the bathroom was tiny for a suite. The woman that checked us in was very friendly, but the next morning the woman on duty was rude and was more interested in sitting in the lobby on her phone than taking care of the customers. The noise from outside the hotel is terrible. The stairways at the end of the hallways are open air, and it's next to a hospital and police station... so constant sirens all night.

2025-11-27 • via Tripadvisor
S
Stefano • couple • it
10
Ottimo
Pros:

Pulita accogliente posizione ottima

Cons:

Nulla

2025-11-20 • via Nuitee
C
Conover • extended_group • us
8
We would go back if breakfast was included
Pros:

The staff were pleasant. Room was nice

Cons:

The Resturant food was not good at all. Chicken tenders way overcooked and you could tell grease was old. Wing sauce was watered down. Spinach dip runny no flavor. Breakfast you have to pay for. $17.95 a person. That food was ok but not great for the price.

2025-11-14 • via Nuitee
C
Campese • couple • us
10
2025-11-03 • via Nuitee
A
Alexandre • couple • us
6
Pros:

friendly staff, central location, good parking, quiet room (except for other guests)

Cons:

A group of adolescent hockey team players were running rampant with their sticks, and playing in the halls

2025-10-28 • via Nuitee
E
Emma • family_with_children • us
9
Enjoyable.
Pros:

Pool, room, lobby all very clean. The breakfast was amazing, great selection.

Cons:

Waitress staff wasn’t the nicest. Sat down to fix my shoe they asked me to find somewhere else to sit if I wasn’t a customer. There was no lie or even anyone looking for a table.

2025-10-20 • via Nuitee