Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Hard mattress
Small rooms
Unpleasant odor in bathroom

Categories

Cleanliness
6.91
Mentioned clean rooms, but also noted unpleasant odor in the bathroom.
Service
8.38
Consistently positive comments about friendly and helpful staff.
Location
8.92
Excellent location mentioned in multiple reviews.
Room Quality
6.87
Mentioned hard mattress and small rooms.
Amenities
7.4
Standard amenities provided, including hot water and AC.
Value for Money
7.86
Good value for money as per feedback.
Food and Beverage
7.91
Breakfast was mostly positive, though some items could improve.
Overall Experience
7.38
Guests had a reasonably pleasant stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:50

Property Description

Luxurious Accommodation

Ajour Hotel, nestled in the serene Aksay 4 district of Almaty, offers a luxurious stay with air-conditioned rooms featuring flat-screen TVs and a soothing sauna for relaxation. The classic decor and plush amenities ensure a comfortable retreat for guests.

Gastronomic Delights

Start your day with a delicious breakfast at the on-site café and unwind with refreshing drinks at the bar. Explore the nearby cafes to savor local culinary delights, adding a flavorful touch to your stay.

Convenient Location

Conveniently located within a short drive to Family Aqua Park and with easy access to transportation links, Ajour Hotel provides a perfect base to explore Almaty. Book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    People 14 years old and over stay for KZT 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 49 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.91
Overall Experience: 7.38
Гульдарига • couple • kz
10
Pros:

Все чито, акуратно, местоположение

2025-09-28 • via Nuitee
R
Rustam • family_with_children • uz
10
2025-09-28 • via Nuitee
B
BEGAIYM • solo_traveller • kg
10
2025-09-15 • via Nuitee
R
Ragnar • solo_traveller • no
6
Pros:

Excellent location. The breakfast was good. Although the eggs could use some more time in the pan. Very good value for money.

Cons:

The mattress was a bit too hard for my liking. In addition, it was sunk in the middle, so my legs were "hanging" when i was laying. Causing pain in my legs.

2025-09-13 • via Nuitee
Иванова • solo_traveller • ru
10
2025-09-10 • via Nuitee
K
Komiljon • extended_group • uz
1
Pros:

Ничего

Cons:

Это не гостиница типа хостел

2025-09-08 • via Nuitee
K
KIM • solo_traveller • kr
8
2025-09-07 • via Nuitee
Z
zahariz • extended_group • my
10
2025-09-07 • via Nuitee
• solo_traveller • pl
7
z uwagi na stan zdrowia ( mam 73 lata) pobyt był w miarę udany
Pros:

skromne i mało urozmaicone

Cons:

nie mam zdania

2025-09-06 • via Nuitee
Юлия • couple • kz
10
Pros:

Отличная гостиница, встречают девочки на ресепшен всегда с улыбкой и очень тепло. На завтрак учли наши пожелания и готовят кашу, так как мы останавливаемся здесь не первый год. Хозяйка гостиницы это очаровательная женщина всегда приветлива и решит любой вопрос.

Cons:

Недостатков нет.

2025-09-05 • via Nuitee
Z
Zhanar • couple • kz
8
2025-08-21 • via Nuitee
S
Sandra • couple • de
7
Pros:

Bequemes Bett und gutes Frühstück

Cons:

Sehr kleines Zimmer. Unangenehmer Geruch im Bad. Gitter vor dem Fenster.

2025-08-20 • via Nuitee
R
Roza • couple • kz
9
2025-08-16 • via Nuitee
Багит • family_with_children • kz
10
2025-08-15 • via Nuitee
Юлия • family_with_children • ru
10
Pros:

Душевный, заботливый персонал. Вкусные завтраки. В номерах чисто, есть все необходимое.Тихий небольшой но очень уютный отель. Спасибо было у вас было комфортно.

2025-08-11 • via Nuitee
Ирина • family_with_children • ru
10
2025-08-10 • via Nuitee
C
Chandralal • family with young children • ie
6
OK
Pros:

Nice hot water and AC

Cons:

Dated, Carpet floor, breakfast, towel, t-rolls

2025-07-28 • via Nuitee
T
Thakur • family with young children • in
10
Exceptional
2025-06-05 • via Nuitee
D
David • solo traveller • gb
8
I liked it and would definately stay again
Pros:

I specifically chose this hotel, as in the main they cater for russian speaking guests and I wanted to practice my basic russian. I found the staff, shopkeepers in the local area friendly and happy to chat. Guests who don't speak any russian may have to use smartphone with google translate. There was a deposit which needed to be paid for any potential damage (I had mine repaid at check out, without any issues). I found the hotel to be very clean and the bed had a firm mattress, so I slept very well. If I remember correctly only the tea in the rooms is free of charge. As a coffee drinker I just bought coffee from the local shops.

Cons:

Well it's not a dislike, but people who don't want to walk or take a taxi may struggle with the location. The nearest metro is turn right out of the little district where the hotel is situated and go uphill (crossing to the left hand side of the dual carriageway by using the underpass) and then turn left at the traffic lights at the top of the hill. Continue along that road and just past the 'Family Park' is the metro station. The family park has a collection of military vehicles. It is about a 30 minute walk.

2025-04-17 • via Nuitee
R
Rafeeque • family with young children • ae
10
Exceptional
Pros:

nice breakfast, location so far ok

2025-04-10 • via Nuitee