Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Hard mattress
Small rooms
Unpleasant odor in bathroom

Categories

Cleanliness
6.91
Mentioned clean rooms, but also noted unpleasant odor in the bathroom.
Service
8.38
Consistently positive comments about friendly and helpful staff.
Location
8.92
Excellent location mentioned in multiple reviews.
Room Quality
6.87
Mentioned hard mattress and small rooms.
Amenities
7.4
Standard amenities provided, including hot water and AC.
Value for Money
7.86
Good value for money as per feedback.
Food and Beverage
7.91
Breakfast was mostly positive, though some items could improve.
Overall Experience
7.38
Guests had a reasonably pleasant stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:50

Property Description

Luxurious Accommodation

Ajour Hotel, nestled in the serene Aksay 4 district of Almaty, offers a luxurious stay with air-conditioned rooms featuring flat-screen TVs and a soothing sauna for relaxation. The classic decor and plush amenities ensure a comfortable retreat for guests.

Gastronomic Delights

Start your day with a delicious breakfast at the on-site café and unwind with refreshing drinks at the bar. Explore the nearby cafes to savor local culinary delights, adding a flavorful touch to your stay.

Convenient Location

Conveniently located within a short drive to Family Aqua Park and with easy access to transportation links, Ajour Hotel provides a perfect base to explore Almaty. Book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    People 14 years old and over stay for KZT 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 76 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.91
Overall Experience: 7.38
K
Kubarev • solo_traveller • uz
10
Pros:

Заботливый и учтивый персонал. Комфортные комнаты по соотношению цена-качество. Полностью соответствует описанию.

2026-07-04 • via Nuitee
N
Natalya • solo_traveller • kz
9
Pros:

Чисто, тихо.

Cons:

Халатов не было совсем. Хотя номер люкс.

2026-06-30 • via Nuitee
Анна • solo_traveller • kz
10
2026-06-30 • via Nuitee
N
Natalya • solo_traveller • kz
9
Pros:

Чисто, завтраки вкусные.

Cons:

На два человека дали всего один халат.

2026-06-30 • via Nuitee
M
Maratosa • family_with_children • ru
10
2026-06-24 • via Nuitee
A
Arman • couple • kz
10
2026-06-22 • via Nuitee
A
Arman • couple • kz
10
2026-06-22 • via Nuitee
M
Muhammed • solo_traveller • ae
1
Very bad
Pros:

Room was very small and very old carpet and not cleen and no cabord and break fast is very limited not our choice staff not understand english 🥺if give free also next iam not stay there because.every where is fine bord😂😂😂😂😂

Cons:

I don't recommend eny my friend 🤔🤔🤔
Toilet also very small🤔

2026-06-20 • via Nuitee
S
Shonaev • solo_traveller • kz
7
Pros:

Чисто

Cons:

Комната делукс. Кондиционер не работает. Перед окном работает вытяжка. Шум.

2026-06-17 • via Nuitee
A
alper • couple • tr
10
2026-06-04 • via Nuitee
N
Nikolai • extended_group • ru
9
Pros:

Соотношение цена/качество

2026-05-31 • via Nuitee
S
Sakkarin • extended_group • th
8
คุ้มราคา
Pros:

พนักงานแนะนำดี

Cons:

อยากให้มีน้ำดื่มในห้อง

2026-05-29 • via Nuitee
O
Olga • couple • uz
10
Pros:

Приветливый персонал

Cons:

Ничего, все было отлично

2026-05-25 • via Nuitee
S
Santhosh • couple • in
7
2026-05-13 • via Nuitee
A
ahmed • solo_traveller • gb
7
Pros:

The staff was helpful,
It was clean.

Cons:

The location.

2026-05-12 • via Nuitee
J
JIANG • extended_group • cn
9
2026-05-10 • via Nuitee
Алмасбекович • solo_traveller • ru
10
2026-05-09 • via Nuitee
S
Sergei • couple • ee
9
2026-05-04 • via Nuitee
Сидорук • solo_traveller • kz
8
2026-05-01 • via Nuitee
D
Dilyafruz • couple • kz
6
2026-04-30 • via Nuitee