Mercure Brisbane King George Square

Hotels
Accor
7.8 (140 reviews)
King George Square, Corner Of Ann & Roma Streets, Brisbane, Queensland, 4000 , Brisbane , AU

Facilities

Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dirty hallways
Poor room quality

Categories

Cleanliness
5.85
Several reviews mention dirty hallways and unclean plates during breakfast, indicating poor cleanliness standards.
Service
8.81
Staff were noted to be helpful despite long wait times during check-in and some service inefficiencies.
Location
9.85
Multiple reviews emphasize the hotel's excellent location, easy access to public transport, and proximity to attractions.
Room Quality
6.31
Several reviews highlight that rooms are old and have broken fixtures, indicating poor room quality.
Amenities
7.84
Amenities received mixed feedback; while the pool and gym are appreciated, the overall facilities would benefit from refurbishment.
Value for Money
8.29
General sentiment indicates that for the price point, the hotel provides basic services but lacks luxury.
Food and Beverage
6.85
Food quality received negative mentions, especially regarding the breakfast experience.
Overall Experience
8.62
Guests appreciate the location and service, but room quality and cleanliness issues detract from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:16

Property Description

Welcome to Mercure Brisbane King George Square, your gateway to the vibrant heart of Brisbane!

Recreational Amenities
Unwind and recharge in our inviting outdoor pool or maintain your fitness routine at our fully equipped fitness center. Enjoy a perfect blend of relaxation and activity during your stay.

Dining Options
Savor culinary delights at our Goldfinch Restaurant or grab a quick bite at our café. With 24-hour room service and a lively bar/lounge, you can indulge your cravings whenever they strike.

Guest Comfort
Retreat to one of our 194 modern guestrooms featuring LCD smart televisions, complimentary toiletries, and convenient amenities. Stay connected with wired and wireless internet access available for a fee.

Don't miss your chance to experience the best of Brisbane—secure your stay at Mercure Brisbane King George Square today!

Important information:

  • Pool access available from 5:00 AM to 7:00 PM.
  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BNE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

7.8
Based on 140 reviews
Cleanliness: 5.85
Service: 8.81
Location: 9.85
Room Quality: 6.31
Amenities: 7.84
Value for Money: 8.29
Food and Beverage: 6.85
Overall Experience: 8.62
F
Faheem family
2
Pros:

Stayed for 2 nights. Service was terrible, no drinking water unless requested in person. Quote old building, maps on doors and disappointing service.

2025-10-11 via Nuitee
M
Matthew
4
Pros:

Hotel staff are friendly and courteous and the breakfast buffet was excellent. Certain parts of the hotel are not in an acceptable condition however. Carpet on level 13 has numerous patches in the halls and in the room where carpet pile is missing and there are moths flying around.

2025-10-09 via Nuitee
S
Sharon
8
Pros:

Good

2025-10-08 via Nuitee
R
Renae
10
Pros:

Will definitely stay again.

2025-10-04 via Nuitee
M
Michael family
10
Pros:

.

2025-10-04 via Nuitee
G
Geoffery partner
6
Pros:

Felt the hotel was very tired. Breakfast on Sunday there were no ceramic mugs and when I asked a staff member they said there are no more you will have to use a takeaway mug …. Not good enough! Asked another if we could have dinner forks to eat our breakfast was looked at as if I was stupid … “what’s wrong with the one you have?” (It was a small dessert fork that they had set the table with). Dinner on Saturday night my entree was cold (seared scallops with roasted cauliflower - I would have thought this should have been hot! The hotel though is in a great position, is easy to get to if driving to Brisbane and we will stay there again. Are there rooms that have “walk in showers” - as one gets older stepping up and into a bath to shower is NOT good. Thank you.

2025-09-21 via Nuitee
N
Norma
10
Pros:

Great location.

2025-09-04 via Nuitee
R
Robert
10
Pros:

Location Location Location, spot on spot, maybe getting a little tired, but has what you need, and great staff.

2025-09-02 via Nuitee
A
Angelo family_with_children
4
Pros:

Bfast buffet is average. Room I was given is old and rundown.

2025-09-02 via Nuitee
J
Jo family
6
Pros:

Check-in was lenghty, waited about 20-25 mins, having same reception to Check-in both properties isnt efficient, but the staff were doing their best. Rooms are not sound proof, elevators are very slow.
Overall we needed accommodation at last minute and Mecure was sufficient.

2025-08-29 via Nuitee
P
Pauline family
2
Pros:

We were charged for the room twice which left my account overdrawn and lost my whole pension due to this fact there has been no resolution with the macure hotel whatsoever

2025-08-23 via Nuitee
Q
Queenie family
4
Pros:

The rooms were very tired with broken fixtures. The bathroom had a cracked sink, mould between the sink and the bench, the toilet seat was loose and moved when you sat on it, the toilet roll holder was falling off the wall, the shower had very poor patch work and no shelving. The hotel has moved to pump packs for soap etc and they aren’t refilled so ours ran out mid stay and wasn’t replaced by housekeeping.
Curtains in the rooms were broken and the control panel for the air conditioning was broken. The aircon also didn’t circulate in the room resulting in one bed being very hot and the other receiving all the cold air.
Hallways were dirty, plates and crockery in the buffet breakfast were unclean.
Often only one of the three lifts was “working” resulting in lengthy waits and the screens in the lift to show floor number either didn’t work at all or displayed wrong information.
Overall the hotel was in poor condition compared to others in the same price point and believe the photos shared by the hotel are misleading.

2025-08-16 via Nuitee
I
Isa
10
Excellent location
Pros:

Great location comfortable room

2025-08-15 via Nuitee
A
Anna and Rob
8
Pros:

Nice n close to the city hall

2025-08-07 via Nuitee
V
Verified traveler
6
Okay. NOT Southbank as described.
Pros:

Pool was poor.

2025-07-17 via Nuitee
P
Phillip partner
8
Pros:

Nice enough hotel, but could do with a bit of TLC, but good enough at that price point. Great location, and easy access to public transport. I would stay there again.

2025-07-13 via Nuitee
M
Matthew
8
Pros:

Convenient to the MCC which was great. Nice gym and outdoor pool with friendly staff. Room/bathroom/general facilities would benefit from a revitalisation

2025-07-10 via Nuitee
R
Ron
6
Pros:

Realy enjoyed the roof top Bar also Breakfast thank you

2025-07-01 via Nuitee
K
Karen friends
4
Pros:

Very poor customer service from Front desk. Waited over 3 hours for maintenance to come look at our air conditioner and then we asked to be moved rooms. No apologies or any sense of care by the staff

2025-06-27 via Nuitee
T
Tania
10
Pros:

Very nice

2025-06-22 via Nuitee