Hotel Balzac Paris & Spa Ikoï

My experience on the first day of my stay was extremely disappointing. After housekeeping finished cleaning the room, their cleaning tools were left behind, there was a significant amount of hair still on the floor, and even the bathrobes were left in a messy condition.

More seriously, after the room was cleaned that day, my sunglasses, which I had left inside my bag, went missing and were suspected to have been stolen. This made me feel very uneasy. I reported the issue to the front desk for several consecutive days, but the hotel never proactively updated me on the progress of their investigation and showed no real effort to resolve the matter. I had to go to the front desk every day to ask for updates, and each time I was simply told, “We couldn’t find it,” with no explanation, no apology, and no follow-up solution.

If you do not want to risk losing your belongings while traveling in France and receive no proper assistance, I strongly recommend avoiding this hotel. With this level of service and crisis management, I do not believe it deserves a five-star rating.

Poprawy wymaga centrum fitness. Stosunkowo mała i słabo wyposażona przestrzeń. Nie było nawet wody.

Shower flooded only negative point on stay…

badekarret var lidt upraktisk
Slotpropperne for små

Отсутствие сервиса. Если вы привыкли отдыхать в отелях с 5 звездами, то вам не сюда. Этому отелю я бы дал максимум 3. Заказывали завтрак, потеряли заказ и не принесли. Отдали вещи в стирку, принесли с бонусом ( чужими вещами). Было чуть меньше пол бутылки шампанского Кристал, куда то пропала. Если возьмете отель без завтрака, и решите спонтанно позавтракать в отеле, приготовьтесь подождать минут 40. Просили убрать номер, с третьего раза допросились. Спа отдельная история, он же менеджер он же массажист, которого к сожалению мы так и не увидели. Попросили консьержа забронировать нам массаж, он любезно не перезвонил.

بس غرفهم شوي صغيره

The pillows weren’t great. They were like inflatable airbags of which I had to release the air inside to make them comfortable.

The shower tray was blocked and would quickly fill up with water and not drain.

The breakfast experience was extremely disappointing overall.

Day one: We weren’t given a menu and had to take one from another table. After being left waiting for around 20 minutes with no service, we had to ask what we needed to do. The server came across as rude and unhelpful. While we continued to wait, arguments from the kitchen could be clearly heard by guests. In the end, we left without eating, having waited a total of 45 minutes. It was certainly not a good start to the day.

Day two: Service was much quicker and more efficient, however the breakfast itself was unfortunately stone cold.
After raising our concerns, a wonderful gentleman named Charles handled the situation professionally and ensured everything was resolved.

Our room had an enormous couch, which is nice, but it took up most of the limited space. I was surprised that the carpets were so stained. There was dust hanging from the ceiling in the entryway. The shower curtain didn’t extend into the tub, so the water dripped all over the floor of the tiny space.

Двери в ванной будто на пружине невозможно оставить открыто, room service не совсем хорошо работал ,лифт один и долго ждать ,и не совсем приятно при выселении написали услуги которыми мы не пользовались ,а потом вычеркнули )и еще туда приходят фотографироваться в фойе со своими рейлами с вещами люди которые не проживают в отеле и не совсем приятно наблюдать подобное