Pinnacle Hotel Harbourfront

Hotels
8.3 (5135 reviews)
1133 West Hastings Street , Vancouver , ca

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
6.38
Room did not feel clean, especially the carpeting. Some guests mentioned dirty carpets and handprints on windows, affecting overall cleanliness perception.
Service
8.85
Interactions with housekeeping staff were positive, and front desk staff, though described as aloof, are standard for this hotel tier.
Location
9.39
Many reviews applauded the hotel's central and convenient location near the waterfront and shops.
Room Quality
7.34
Some rooms were described as dark and disappointing with noise issues.
Amenities
8.87
Guests appreciated the pool, gym area, and other hotel amenities.
Value for Money
7.83
Some guests felt that the hotel was overpriced for the quality and amenities offered.
Food and Beverage
9.38
Breakfast was noted as having great variety and quality, positively impacting the dining experience.
Overall Experience
8.35
Overall experience varied, with some guests expressing disappointment while others enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:07

Property Description

Stunning Views of Coal Harbour
Located in Vancouver, the Pinnacle Vancouver Harbourfront Hotel offers captivating views of Coal Harbour. With juliette balconies in every room, guests can enjoy the scenery right from their accommodation.

Luxurious Amenities
Guests can unwind in the indoor pool, stay active in the fitness centre, and indulge in delicious dishes at the on-site P2B Bistro Bar. The hotel also offers Keurig coffee-making facilities in each room for added convenience.

Convenient Location
Situated just a short walk from the Vancouver Convention and Exhibition Centre, this hotel is the perfect choice for both business and leisure travelers. Explore nearby attractions like Stanley Park and the Vancouver Aquarium, all within walking distance.

Experience comfort and luxury at Pinnacle Vancouver Harbourfront Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that all guests need to provide a valid ID at check-in.

Please note that the minimum age for check-in is 19 years.

Parking is available for CAD 7.50 per hour or CAD 43 per night with in-out privileges. All applicable taxes are not included in this price. Parking rates are subject to change.

The maximum vehicle height for parking at this property is 5.9 feet.

Breakfast-inclusive rates consist of breakfast for two adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 43 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.3
Based on 5135 reviews
Cleanliness: 6.38
Service: 8.85
Location: 9.39
Room Quality: 7.34
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 9.38
Overall Experience: 8.35
P
Paula • solo_traveller • ro
1
Pros:

Proximity to the cruise terminal

Cons:

- A continuous enjoying noise in my room, all night long, generated probably by an engine/machine/something like that
- Even though a mention that breakfast is included for all room options was - and still is - attached to the offer, in fact, the breakfast was not included
- Horrible customer service: I wrote them about the 2 problems above immediately after checking in, but nobody bothered to answer me until my very last day of staying there, when I was called and asked if I want to change the room: really? less than 24 hrs before check out, you asked me to change the room, after I couldn't sleep 3 nights neither using ear plugs. They also offer me a voucher for 30 CAD credit for lunch, but I haven't used it, I gave it back at checkout because it seems like a bad joke: you offer me 30 CAD in stead of the breakfast that you haven't provided that cost more than 160 CAD?? And this is not about money, but about lack of respect and fake offers and advertising - they need a lawyer to explain them this is illegal and might have consequences as any break of the law.
- Everything looks and works out of date - furniture, shower, disgusting stains on the carpet in the room.
- Highly overpriced for what they DON'T offer and their attitude towards the clients.
- Worst accomodation and experience I've ever had in Canada.

2026-05-09 • via Nuitee
R
Rebecca • solo_traveller • gb
6
Pros:

Good location and bed was very comfortable

Cons:

The room was in need of repair and renovation - bathroom door was broken/ill fitting and wood chip fell down every time the door was opened or closed. Fire alarm went off in our room at 9am on our first morning, just for one minute, but no explanation/no checks made. Noticeable holes in carpet and the harbour view was only partial (the photos on here are a bit misleading!).

2026-05-09 • via Nuitee
S
Scott • family_with_children • ca
8
Pros:

The location and views are excellent. Hotel is a bit dated but still nice and comfortable.

2026-05-08 • via Nuitee
P
Pauline • extended_group • gb
9
Comfortable and clean
Pros:

Closeness to the amenities lovely harbour view. James in the bar was knowledgeable and friendly

Cons:

Lovely view of the harbour, rooms very clean

2026-05-08 • via Nuitee
E
Eimear • solo_traveller • ie
6
My stay was pleasant / restaurant staff were friendly / girls at front desk were not engaged with cu
Cons:

Carpets in my room were very stained
Wooden doors very dated / chipped in places

2026-05-07 • via Nuitee
R
REMON • couple • ca
10
It was a good stay
Pros:

Clean and neat

Cons:

N/A

2026-05-06 • via Nuitee
D
Donghwan • extended_group • us
9
Pros:

Clean and good services

Cons:

None

2026-05-05 • via Nuitee
H
Howard • solo_traveller • ca
7
2026-05-04 • via Nuitee
D
Donna • solo_traveller • ca
7
Pros:

Location

Cons:

Room was badly in need of a renovation

2026-05-03 • via Nuitee
H
Hermione • solo_traveller • gb
4
Bad choice
Pros:

The beds were comfortable

Cons:

Room was dusty and old. Paper cups for the coffee, no mouthwash glass in bathroom. AC fan was like the noise of a helicopter.

2026-05-02 • via Nuitee
S
Simon • couple • ca
10
2026-05-02 • via Nuitee
S
Stephen • solo_traveller • ca
9
2026-05-02 • via Nuitee
M
MaryAnn • extended_group • ca
9
2026-05-01 • via Nuitee
A
Abdelkader Khireddine • solo_traveller • ca
10
Pros:

Very nice view.

Cons:

Room is little bit small.

2026-05-01 • via Nuitee
M
Michael • couple • gb
8
Lush view cool staff would think about staying again
Pros:

Lovely staff great views from our room across bay

Cons:

No kettle in room asked for one but one did not turn up ,whilst great room when rooms near were using shower their was a lot of noise finally we had to unplug fridge god was it noisy .
O and I had to take a video of room on leaving as a charge had been put in place in case of damages to be refunded if room ok so be careful .

2026-04-30 • via Nuitee
C
Cheryl • family_with_children • ca
10
Relaxing, comfortable, fun!!!
Pros:

When we checked in the staff were so friendly and welcoming. I do not take elevators so every time I needed to go to my room they would get someone immediately to open the staircase for me with a smile. Also it was my 63rd Birthday, they upgraded our (my daughter was with me) room to Harbour View as well as they left a bottle of Prosecco, chocolates & a lovely Hapoy Birthday letter from the manager! Thank you so very much for making my Birthday that much more special….


The room was absolutely spotless!!

2026-04-29 • via Nuitee
P
Peter Meinhard • extended_group • de
9
Pros:

Great staff! Great Location!

2026-04-26 • via Nuitee
• couple • ca
8
2026-04-24 • via Nuitee
N
Nathaniel • solo_traveller • us
10
Great stay in downtown
Pros:

Great location for a first time to Vancouver and phenomenal staff

2026-04-24 • via Nuitee
V
Viktor SOS • solo_traveller • ua
10
2026-04-23 • via Nuitee