Pinnacle Hotel Harbourfront

I booked my stay through Expedia, where the hotel rate was clearly shown as including breakfast. However, upon check-in, the front desk staff informed me that breakfast was not confirmed in my reservation. Despite showing them the Expedia listing as proof, no solution, sympathy, or effort to assist was offered.
This was a very poor start to my stay and easily the worst check-in experience I have had. The interaction lacked basic customer service and professionalism.
After arriving in the room, I noticed that the power outlets were outdated and did not support modern chargers. When I went back to the front desk to request an adapter, the front desk agent simply told me to go to Shoppers Drug Mart and buy one, which is unacceptable for a hotel of this standard.
In addition, I booked the Premier Room and specifically expected a renovated and upgraded room, as advertised. However, aside from a better harbor view, there were no noticeable upgrades. The toilet seat was in poor condition, which is unacceptable for a premier-category room. The room did not meet the standard or expectations associated with this booking level.

A fabulous hotel. Clean and extremely well run at a very reasonable price. I am totally impressed and will return at any opportunity. Many thanks!

Everything was good, but it would be better if toothbrushes, toothpaste, and a comb were provided. I had to go to 7-Eleven early in the morning to get them.

Very good location

I was booked to stay here for a work trip and unfortunately discovered I had bed bug bites developed on my face, neck, and ears after my first night. Waking up with multiple itchy bites on exposed areas of my skin was both uncomfortable and alarming, especially while traveling for work.

To their credit, the front desk staff was polite and quickly moved me to a different room. However, the fact that this was an issue at all is extremely concerning.

Rooms should be thoroughly inspected and properly treated to ensure they are safe and sanitary for guests. No one should have to deal with something like this during a business trip.

Beyond the physical discomfort, there’s also the stress of potentially bringing the bed bugs home in my luggage and clothes. That’s not a minor inconvenience, it’s a serious issue.

I hope management takes this seriously and implements stricter inspection and prevention measures so future guests don’t experience the same problem.

Staff were Awesome, food was Incredible and the view was Wonderful!

Staff very friendly and helpful, lovely location right next to the Harbour, restaurants, cafes, walking distance to shopping areas in Vancouver. Rooms have everything you need, decent size. Hotel has gym, indoor pool area. Was my birthday, had chocolates and birthday greetings upon arrival in room - very thoughtful and made the trip more special.

Staff was very kind, the custodial staff checked in to make sure everything was ok. Water pressure great, sizeable rooms, walkable location.

Comfy beds, nice room, nice bistro, great location,, friendly staff.

Excelente localização, podendo ser feito diversos passeios a pé ou de bicicleta. O estacionamento, se for usar, tem preço mais adequado e permite diversas entradas e saidas durante o dia, o que facilita, ficando ao lado do hotel, mas com acesso interno. Quartos limples e amplos.

Great area, comfy room and beds.

スタッフの対応、朝食が美味しかった、ダウンタウンまで歩いて簡単に行けた。

Looking out the balcony at the water.

The experience was mediocre at best. They put me into a room that was clearly old, worn down, and in need of some maintenance - the bathroom door was peeling and had clear signs of water damage. The carpet looked old, and some of the furniture had noticeable marks from years of wear and tear.

Because the room had a connecting door to the adjacent room, noise was ever-present. The room was also right beside the elevator and I can hear other guests walking to and from in the hallways.

For service, this was unacceptable. I asked for a kettle three times and never received it. The front desk team was clearly understaffed and weren't able to accommodate adequately. At our morning breakfast (catered), the food was okay at best; the scrambled egg was dry, overcooked, and spongy.

The most problematic experience was the parking. My colleagues registered their vehicle at the front desk and still received a parking ticket. We had to talk to front desk to try and resolve this issue but, after four days, we are still in limbo.

To say this stay was worth the price is a stretch.

Was great value! Loved the whole experience :) room was very nice and loved the restaurant and pool areas! We went for our anniversary, we got a nice bottle of champagne and chocolates! Overall was excellent and we will be back!

Great location when using the Hullo ferry from Naniamo. Everything you need within 5-10 mins walking and close enough cab ride to arenas/shopping and core downtown Vancouver . Rooms are a bit dated , old tv and carpet but very clean. Easy check in and friendly staff experience.