JW Marriott San Francisco Union Square

Hotels
•
JW Marriott Hotels & Resorts
8.5 (325 reviews)
515 Mason Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Clean hotel
Cons:
High parking fees
Poor room cleanliness
Mediocre food and beverage options

Categories

Cleanliness
8.08
Some reviewers mentioned dirty or outdated rooms.
Service
9.55
Many reviews highlighted efficient and friendly staff.
Location
9.59
Multiple reviewers praised the great location of the hotel.
Room Quality
8.54
Some rooms were noted as large and comfortable, but others felt dated.
Amenities
8.07
Certain amenities received criticism, such as poor food selection.
Value for Money
8.03
Comments indicate high prices, particularly for parking.
Food and Beverage
7.08
Food quality and selection were consistently criticized.
Overall Experience
9.05
Overall positive experiences reported, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodations
Indulge in the chic and modern furnishings of our air-conditioned rooms at JW Marriott San Francisco Union Square. Enjoy premium film channels on a large LDC TV, relax in a marble bathroom with plush guest robes, and savor a freshly brewed coffee from your in-room machine.

Dining and Entertainment
Satisfy your cravings at Level III Restaurant with a delightful array of local and international cuisines. Unwind at Level III Bar with handcrafted cocktails, snacks, and a diverse selection of Northern California wines.

Convenient Location and Amenities
Explore nearby attractions like Fisherman’s Wharf, Oracle Park, Chinatown, and Ghirardelli Square, all just minutes away. Stay active at our modern fitness center or seek assistance from our attentive 24-hour front desk staff.

Book your stay at JW Marriott San Francisco Union Square for an unforgettable experience in the heart of the city.

Important information:

Please note: There is an extra parking charge for over-sized vehicles. Please contact the hotel for further details.
Please note: There is an electric car charging station available on the property.

Please Note: The breakfast package is only for two adults (max value $30 per person or $60 for 2 adults).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 79 per day.

Location

Guest Reviews

8.5
Based on 325 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 9.05
G
Gregory Moe • family_with_children • us
10
Pros:

The service from the Employees are top notch ..
My wife and I have stayed at many nice hotels and they are all nice but it's the service from the Employees that brings us back, The employee ( Norvin) goes far beyond his duties to make our stay so much nicer, he always remembers us and his hospitality is second to none, Our next stay we talked about the presidential suite and Norvin gave us the tour of that room, It's fabulous. We will keep coming back and tell all our friends where to stay in the City, and location is fabulous ... Thank them all for another great stay ...

Cons:

There is not much ...
The only thing I experienced was the young man at Valet desk after hours ... I am an early riser and I smoke so I take trips out to smoking area
When I did on this trip, I went out to smoke and the young man was asleep, and the second time I exited to smoke he was on his phone, I said good morning and he ignored me or maybe he didn't hear me ... The young lady at bell hop counter did and she responded and ran over and open the door on valet side, ...
That's about all ...
The day guys are fab

2026-03-22 • via Nuitee
G
Gregory Moe • family_with_children • us
10
2026-01-26 • via Nuitee
Y
Yew Chin • family_with_children • sg
9
It could have been a very much better experience.
Pros:

The room was big and spacious and we had a very beautiful view of the city at night.

Cons:

We requested for a later check out and was given 1:30 p.m.

Then, when our tour operator informed us of our return timing of our morning tour, I asked for an extension of the later check out time to 2 p.m., but the counter staff very sternly rejected my request.

On the day of our check out, we rushed through our washing up to reach the counter by 1:30 p.m. but there was a long queue of guests in front of us checking in.

By the time the counter staff processed our check out, it was around 2:10 p.m.

Wouldn't JW Marriot, being a top class hotel, allow for some flexibility in extending our check out time by 30 minutes?

2026-01-25 • via Nuitee
A
Adan • family_with_children • us
6
Pros:

Location was good and its a pretty hotel.

Cons:

The room was not clean. It had dry semen stains on the wall.

2026-01-21 • via Nuitee
F
Fariha • family_with_children • us
5
Pros:

Hotel was good but they keep changing

Cons:

Over charging for everything as booking.com communicated two nights room plus breakfast $645 but hotel charges a lot.

2026-01-19 • via Nuitee
R
Ross • couple • gb
1
Shite
Cons:

The manager.

2026-01-19 • via Nuitee
A
Arnold • solo_traveller • de
10
2026-01-19 • via Nuitee
T
Teresa • couple • au
10
Lovely hotel in great location with friendly helpful staff
Pros:

Location and staff

2025-11-30 • via Nuitee
E
Eguren • family_with_children • mx
9
2025-11-17 • via Nuitee
S
Shirley • family_with_children • il
8
Nice place; clean and great location.the service has a room to improve
Pros:

The location is amazing and so the facility is nice. Excellent service at breakfast, the a la cart menu is more attractive than the buffet

Cons:

The room refills for accessories like shampoo and others was poor

2025-11-15 • via Nuitee
J
Joseph • solo_traveller • us
7
2025-11-15 • via Nuitee
A
Alexandros • solo_traveller • ch
10
One of the better options for business travel
Pros:

excellent service, seamless checkin and checkout, very central location, good value for money, good food

2025-11-15 • via Nuitee
J
Jackie • extended_group • us
10
Pros:

Very large and comfortable rooms!

2025-11-10 • via Nuitee
R
Roya
10
Pros:

It was a great experience

2025-10-05 • via Nuitee
M
Mariadelaluz • family
10
Pros:

Safe lovely

2025-10-04 • via Nuitee
R
Richard • couple • us
9
2025-10-03 • via Nuitee
I
Ilaria • family_with_children • it
9
2025-09-28 • via Nuitee
W
Wan Shin • solo_traveller • us
7
2025-09-16 • via Nuitee
M
Melissa • extended_group • us
9
2025-09-15 • via Nuitee
A
angela • family_with_children • ca
6
2025-09-11 • via Nuitee