Red Roof Inn PLUS+ West Springfield

Hotels
•
Red Roof PLUS
7.8 (747 reviews)
1254 Riverdale Street , West Springfield , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Good price
Friendly staff
Convenient location
Cons:
Room cleanliness issues
Lack of amenities
Noise and safety concerns

Categories

Cleanliness
6.73
Several reviews indicate issues with room cleanliness and maintenance.
Service
8.7
Staff was friendly, but service issues reported impacted overall satisfaction.
Location
9.24
Location close to food and business areas was appreciated.
Room Quality
6.19
Negatives mentioned include noise and safety concerns.
Amenities
7.72
Amenities like fridge and microwave missing; general lack of offerings.
Value for Money
8.38
Value perceived as low due to various issues, but some felt it was reasonable for the price.
Food and Beverage
7.23
Lack of breakfast options and amenities noted.
Overall Experience
8.2
Experience was mixed with potential, but significant issues impacted enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:15

Property Description

Convenient Location
Situated just 1 mile off Interstate 91, the Red Roof Inn PLUS+ West Springfield offers easy access for travelers. Explore nearby attractions like Six Flags New England Amusement Park, only a 15-minute drive away.

Comfortable Accommodations
Each room at the hotel is thoughtfully designed with a cable TV, work desk, and vibrant decor. Enjoy the convenience of having a microwave and refrigerator in select rooms, along with an en suite bathroom for added comfort.

Convenient Amenities
Guests can stay connected with free Wi-Fi access, unwind with in-room movies, and take advantage of fax services. Start your day with complimentary coffee and tea in the lobby, and grab a newspaper from the front desk before heading out to explore nearby landmarks like the Basketball Hall of Fame.

Ready to experience a comfortable stay with us? Book your room at Red Roof Inn PLUS+ West Springfield now!

Important information:

Well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in.

Up to 2 pets allowed per room.

Pet $15/ night, not to exceed 7 nights or $105 per pet per stay.

Pet not to exceed 80 pounds. Service and emotional support animals are always welcome.

The hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details. Thank you for staying with us.

Guests aged 18 years or older can check-in with a military ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 747 reviews
Cleanliness: 6.73
Service: 8.7
Location: 9.24
Room Quality: 6.19
Amenities: 7.72
Value for Money: 8.38
Food and Beverage: 7.23
Overall Experience: 8.2
C
Craig • couple • us
9
2026-10-17 • via Nuitee
N
NaomiB88 • family_with_children • us
6
2026-10-16 • via Nuitee
M
Montague • family_with_children • us
4
2026-10-15 • via Nuitee
G
George • couple • us
4
Pros:

Room was very noisy and had broken furniture

Cons:

Mattress was to soft .. cheap pillows

2026-10-12 • via Nuitee
M
Melissa • solo_traveller • us
7
2026-10-09 • via Nuitee
C
cilene • solo_traveller • br
5
2026-10-09 • via Nuitee
M
Martha • solo_traveller • us
10
Quick trio to New England
Pros:

Centrally located to the destinations I wanted to visit. Pet friendly.

Cons:

Nothing

2026-10-08 • via Nuitee
A
Andrea • family_with_children • us
4
Terrible experience
Pros:

Nothing

Cons:

Hotel is located in a not-so-nice area and appears to be run-down. Room was dirty with pubic hair in the sink and dirty towels. Left hotel that night without staying there- I'd rather sleep in my car. Also it was very overpriced for the quality of the experience. I will not be staying at this chain ever again.

2026-10-08 • via Nuitee
S
Sherri • couple • us
5
2026-10-07 • via Nuitee
A
Anne • couple • us
6
A lot of money for a subpar room.
Pros:

Bed was clean and comfortable. Lock box in the room for valuables.

Cons:

No sitting/reading area, Toilet gasket needed replacing (water ran all night). No drain stopper/cover in the sink. No breakfast available.

2026-09-17 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
2026-09-11 • via Nuitee
W
Waylene • couple • us
1
2026-09-11 • via Nuitee
A
Anabela • couple • us
8
Cons:

They had hot water but no tea bag’s

2026-09-10 • via Nuitee
M
Marc • solo_traveller • us
9
2026-09-09 • via Nuitee
M
Morgane • solo_traveller • fr
8
Pros:

Chambre confortable et très propre, personnel extrêmement accueillant et serviable. Une très bonne surprise.

Cons:

Environnement acceptable mais parfois bruyant, en contrepartie facilité d'accès aux axes routiers et aux restaurants avoisinnants.

2026-08-29 • via Nuitee
R
randy • solo_traveller • us
10
2026-08-27 • via Nuitee
M
Mohammed • couple • us
1
2026-08-24 • via Nuitee
M
Mohammed • couple • us
1
Well I have a video of one room I had to change rooms multiple times due to issues and I have a video that I can’t uploa
Pros:

Location

Cons:

Management also some staffs refused to acknowledge me and threatening to call the cops on me for asking questions

2026-08-24 • via Nuitee
G
Garcia • solo_traveller • us
4
2026-08-21 • via Nuitee
C
Carras • solo_traveller • us
3
Pros:

Near highway

Cons:

Halls, stairs were filthy. Needs a total paint & redo. Carpet smelled like strong disinfectants

2026-08-16 • via Nuitee