Sonesta ES Suites Flagstaff

N/A

The sofa in our room was broken, big dark spot on the carpet in front of it, very loud 4 AC units right under the unit window working almost non stop.
Kitchenette was good however only one old deep frying pan as a cookware was a bit disappointing.
Yes, we were offered another room but only on the parking lot side so we stayed in the first one. However working ACs didn't make it very quiet at nights as we would prefer.
The spa had some incredible amounts of chlorine so I couldn't really enjoy it.

The carpets were very dirty and dusty

The couch in our room was pretty ragged, but everything else was great.

It was not clean the sofa has red stains the carpet was dirty the bed sheets had yellow stains. The door were I we enter was not clean .

Stairs to get to room and all the luggage in and out was a hassle.

Really old and run down furnishings and wall paint

Couch very uncomfortable.

This place a ALOT OF POTENTIAL! A little TLC to some details, give maintenance what they need, and maybe some training classes to all other staff. They will be rite on track! They have a REAL GEM IN WARREN!
#give him a raise
I sat quietly and watched this man for over a week, genuinely care and try to get this property to where it needs to be with what he can! GIVE THAT MAN WHAT HE NEEDS TO GET THIS PROPERTY WHERE IT CAN BE!! !! He's A FANTASTIC EMPLOYEE ! THE *BEST* EMPLOYEE OUT OF ALL THE STAFF I INQUIRED DURING MY STAY ( over a week) ! HE GENUINELY CARES. I CAN RESPECT A MAN THAT HAS A PROBLEM IN FRONT OF HIM AND DOES WHAT HE CAN TO RESOLVE IT WITH A POSITIVE ATTITUDE!

As far as the property details, what they offer such as breakfast,dog friendly, kitchenette, they met the standard they posted. like I said its the small things that need attention, I needed extra pillows, It was no issue getting them but they were dirty.. I wasn't the only one I had over heard another man say he received dirty extra towels. I was a bit disappointed to hear not 1 out of the 3 assisted swimming chairs weren't working . I had plans for my cousins & I to have a " COUSINS DAY" at the pool, One of which needed a assisted chair. ( He has muscular dystrophy disorder.) I think those carpets need to be deep cleaned after every stay given it's a dog friendly location and or require dogs to be kept in kennels during their stay. You could see where other dogs had had accidents on the carpet. I also think that it would be beneficial to have those dog bag dispensers located in more than one location outside. Our cable wasn't working the first few days due to a bad box. and the rails on the closet weren't screwed in and fell on my babies foot. ..IT WAS The ATTENTION TO DETAILS that needed work. but the staff that keeps the grounds were always hard at work, the front office staff was always there some were dull and not inviting, all met their job...

Our toilet in our room did not properly work, we had called front desk about it to get it fixed and they said they would get someone to check it out but no one ever came. So then we had to constantly keep refilling the roller with water just so that it would flush. We had to keep doing this all three nights of our stay.

dirty mismatched threadbare carpeting, dirty outside entrance, dirty room walls, worn sofa and ottoman

Pull out couch was very worn out

Es liegt wirklich am Küchen Personal, an dem einen Tag schmeckt der Kaffee hervorragend und am anderen fällst du am Tisch um zu stark zu bitter für mich 3 Tage ungenießbar 🤕🤕ansonsten US Frühstück. Zumindest bei mir funktioniert das kostenlose WLAN erst ab 6 oder 7 Uhr sehr merkwürdig.

Extremely run down and dated. Updating needed!!