Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (3413 reviews)
San Antonio 65 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3413 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
R
Rodriguez • family_with_children • cl
10
Pros:

Las habitaciones muy limpias y excelente desayuno

Cons:

Pudieran hacer algún tipo de mantenimiento en las alfombras del pasillo se ven como muy sucias y eso opaca un poco todo lo lindo del lugar

2026-03-01 • via Nuitee
A
Altieres • couple • br
9
Ótimo hotel com quartos bons, café da manhã farto, atendimento primoroso e localização estratégica.
Pros:

Os quartos são amplos e limpos. O café da manhã é em um horário bem amplo e conta com uma variedade enorme de comidas. Os atendendes são muito atenciosos e educados. O serviço de quarto é muito bom, passam todos os dias no quarto sempre trocando as toalhas, achei isso um diferencial muito bom. A localização é muito boa, perto de diversos pontos turisticos e de uma estação de metro que leva para diversos outros pontos turisticos.

Cons:

No banheiro do meu quarto, tinha um vazamento sempre após o banho, mas com o tempo sumia do chão do banheiro (inclusive, falha minha em não reportar ao sair, acabei esquecendo). No último dia, ao trocar as toalhas, esqueceram de repor uma delas.

2026-02-28 • via Nuitee
F
Freire Ibacache • family_with_children • cl
9
Muy buen hotel
Pros:

La ubicación, precio, desayuno, la atención del personal

Cons:

No hubo televisión (dijeron que había un problema con VTR en el sector) y el frigobar de la pieza estaba malo

2026-02-28 • via Nuitee
J
jason • family_with_children • za
8
2026-02-28 • via Nuitee
C
Chunyi • couple • tw
7
來住過兩次，各兩天，1119號房有異味，8樓無浴缸那間就正常
Pros:

交通位置便利

Cons:

房間有異味

2026-02-28 • via Nuitee
M
Marlene • couple • cl
10
2026-02-28 • via Nuitee
E
Estelle • family_with_children • fr
10
2026-02-28 • via Nuitee
D
Deborah • family_with_children • gb
7
Pros:

Breakfast was good and room was clean bed was comfy

2026-02-28 • via Nuitee
S
susi • family_with_children • de
10
Tolles Ambiente
Pros:

Tolles Chilenisches Ambiente, schöner Pool man fühlt sich sehr wohl! Preis Leistung überragend.

Cons:

Nichts

2026-02-27 • via Nuitee
L
Lars • extended_group • de
7
Cons:

Alles etwas in die Jahre gekommen. Zum Frühstück war es sehr voll.

2026-02-27 • via Nuitee
C
Christina • extended_group • gr
10
2026-02-27 • via Nuitee
P
Paulo Huerta • family_with_children • cl
8
Buena
Pros:

todo bien, desayuno muy bueno y personal extraordinario

Cons:

se puede mejorar la amabilidad del personal

2026-02-27 • via Nuitee
K
Karen • family_with_children • cl
10
Hermosa estadía
Pros:

Amamos el hotel, instalaciones hermosas, excelente atención del personal, piscina muy buena, desayuno excelente, habitación muy cómoda. Realmente volveremos

Cons:

Lo único que podría sugerir es que cambien la TV a una pantalla más grande y smartv

2026-02-27 • via Nuitee
R
Randy • solo_traveller • es
8
Pros:

Location; included great breakfast; pool

Cons:

Room door key card did not work properly - frustrating

2026-02-27 • via Nuitee
J
Jorge • family_with_children • cl
10
Sugerencia: Incluir más variedad de platos en el menú del restaurante.
Pros:

La atención de su personal, fueron muy amables y la ubicación del hotel.

Cons:

.

2026-02-27 • via Nuitee
X
ximena • family_with_children • cl
9
EN GENERAL MUY BIEN
Pros:

ESTUPENDO

Cons:

MOBILIARIO PIEZA EN MAL ESTADO SILLA

2026-02-26 • via Nuitee
P
Pablo • family_with_children • cl
9
2026-02-26 • via Nuitee
P
Pier paolo 72 • family_with_children • it
8
2026-02-26 • via Nuitee
P
pídý • family_with_children • cz
9
Cons:

Ochota části personálu

2026-02-26 • via Nuitee
F
Fabian • family_with_children • cl
10
Pros:

Excelente la atención del personal, amable y servicial todo el tiempo

Cons:

Cama un poco viejita, pero todo bien , solo que crujía

2026-02-26 • via Nuitee