Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (3818 reviews)
San Antonio 65 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3818 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
C
Cristian • solo_traveller • cl
8
2026-05-24 • via Nuitee
B
Belen • solo_traveller • cl
7
Bueno pero podría ser muchísimo mejor!!
Pros:

El desayuno bueno ... Sería mejor si ponen jugo natural pensando que tienen contacto en Santa cruz...

Cons:

Que el aire acondicionado estaba pésimo ... Me cambiaron de habitación dos veces ... Me resfríe mal!!!
La verdad que solucionaron tanto económicamente como buscando alternativa pero mal ahi!!! Esas habitaciones cuando pasa eso no deberían entregar !!

2026-05-23 • via Nuitee
M
María • solo_traveller • cl
8
Fin semana descanso
Pros:

Buen desayuno

Cons:

Ubicación

2026-05-23 • via Nuitee
F
FelipCampos • solo_traveller • cl
8
Me encanto
Pros:

El personal muy amable, el restorant es genial

Cons:

En mi dormitorio la chapa de la puerta del baño estaba suelta, el lugar es genial, y esos detalles le juegan en contra.

2026-05-23 • via Nuitee
J
Julio • family_with_children • cl
8
2026-05-23 • via Nuitee
E
Eduardo • couple • cl
10
Cómodo, amabilidad y todo muy bien!
Pros:

El restaurant buenísimo
El día de la salida, nos debimos retirar más tarde y nos dieron todas las facilidades y cero cobro!

Cons:

Estaba bien!

2026-05-22 • via Nuitee
C
Contreras Sandoval • couple • cl
8
Pros:

Desayuno y ubicación

Cons:

Acústica, se escuchaba todo lo que hacían en la habitación de al lado

2026-05-22 • via Nuitee
S
Soledad • solo_traveller • cl
10
Todo perfecto
Pros:

La suite es espectacular, primera vez que nos alojamos en esa habitación y nos encantó.
La comida del restaurant y el desayuno buffet es maravilloso.
Además pude usar la piscina y estaba impecable.

2026-05-21 • via Nuitee
P
Priscilla • family_with_children • cl
10
Muy buena
Pros:

Desayuno muy rico y el restaurante con tragos muy ricos

Cons:

Me agradó el lugar

2026-05-21 • via Nuitee
L
Linda • family_with_children • au
10
2026-05-20 • via Nuitee
G
GUSTAVO FREDES • couple • cl
9
BUENA EXPERIENCIA DENTRO DEL HOTEL 9 DE 10 "cumple"
Pros:

todas las personas fueron muy amables y respetuosas, lo recomiendo, el servicio de desayuno muy bueno, LA CALIDAD DE LOS ALIMENTOS UN 100%

Cons:

lo malos es el ambiente cerca del hotel, pero se puede transitar si uno anda atento a su alrededor, EL ESTACIONAMIENTO NO ETA EN EL MISMO HOTEL, ESO SI ME DESAGRADO, aunque está muy cerca como a 400 metros, uno debe salir del hotel para dejar o retirar el automóvil

2026-05-20 • via Nuitee
I
irene diez-ochoa • solo_traveller • fr
7
Localización muy céntrica. Habitaciones antiguas
Pros:

En pleno centro
Buenas instalaciones : piscina, terraza...

Cons:

Habitaciones antiguas (falta mantenimiento)
Desayuno variado pero la calidad deja que desear

2026-05-20 • via Nuitee
E
EMILE • solo_traveller • fr
10
Pros:

Propreté, personnel dévoué, bon emplacement ,très jolie décoration

2026-05-20 • via Nuitee
D
Dariusz • couple • pl
9
2026-05-20 • via Nuitee
M
Marcelo • solo_traveller • cl
10
Lugar acogedor, buena atención del personal, habitaciones cómodas
Pros:

La comodidad

Cons:

N/A

2026-05-19 • via Nuitee
R
Ricardo • family_with_children • cl
8
2026-05-19 • via Nuitee
M
michelle • couple • us
10
Pros:

The best hotel I’ve ever stayed love the interior full of history.

Cons:

Nothing all are good

2026-05-18 • via Nuitee
M
Marco Alejandro • couple • ar
9
Inmejorable…
Pros:

Muy buen hotel… todo fue impecable y la atención del personal inmejorable

Cons:

La temperatura del agua caliente era muy baja…

2026-05-18 • via Nuitee
N
Natalia • couple • uy
9
2026-05-18 • via Nuitee
B
Barbara antonia • couple • cl
10
2026-05-18 • via Nuitee