Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (4036 reviews)
San Antonio 65 , Santiago , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 4036 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
P
Patrick • solo_traveller • gb
8
Friendly staff, central location but basic room
Pros:

Friendly staff and central local

Cons:

Room on the basic side, noisy due to street face location and small gym

2026-07-18 • via Nuitee
R
Rodrigo • solo_traveller • br
4
Cons:

O quarto é antigo, banheiro molha quando toma banho, algumas horas a água não esquentava. A esteira da academia do hotel que era muito pequena não funcionou

2026-07-17 • via Nuitee
S
Susan • solo_traveller • cl
10
2026-07-15 • via Nuitee
M
Marcella • family_with_children • br
7
Atendeu a necessidade
Pros:

Os funcionarios sao muito cordiais, inckusive com segurança a noite para ir e vir do estacionamento

Cons:

Quartos antigos, ar condicionado quente e não conseguia regular, temperatura não baixava, pouca variedade no café da manhã e estacionamento a 400 metros do hotel que esta no centro de Santiago que infelizmente está abandonado e com segurança precaria.

2026-07-15 • via Nuitee
V
Valderiz • couple • br
10
2026-07-15 • via Nuitee
A
Aniluz • solo_traveller • pe
9
2026-07-15 • via Nuitee
L
Luiggia • family_with_children • br
9
Pros:

tudo certo, o hotel é lindo com suas peças incas de mais de 1.000 anos!! muito especial

Cons:

não tinha água no quarto, nem para comprar

2026-07-14 • via Nuitee
A
Ana Maria • solo_traveller • cl
6
2026-07-13 • via Nuitee
C
Canani • solo_traveller • br
9
2026-07-13 • via Nuitee
C
Cinara • solo_traveller • br
9
Pros:

Do atendimento dos funcionários, café da manhã, restaurante.

Cons:

Chuveiro frio

2026-07-13 • via Nuitee
J
JUAN FRANCISCO • solo_traveller • cl
8
Pros:

Habitaciones grandes y comodas, desayuno muy bueno

Cons:

Estacionamiento lejos, nosotros llegamos cerca de las 23 hrs, y queda casi a 3 cuadras, de noche santiago centro es peligroso, recomiendo llegar antes de las 19hrs.

2026-07-13 • via Nuitee
G
GABOARVIAJES • family_with_children • cl
8
Desayuno industrializado
Pros:

Como siempre, la buena disposición del personal, y las ricas preparaciones del restaurante... Buena carta.

Cons:

Que hayan eliminado el servicio de llevar el auto al estacionamiento y que el desayuno sea tan "industrializado" como los dulces y el pan por ejemplo.

2026-07-11 • via Nuitee
L
Leonardo • solo_traveller • cl
9
2026-07-10 • via Nuitee
A
Alejandro • solo_traveller • cr
10
Buena ubicación. Cerca metro. Desayuno execelente
Pros:

La ubicación, las habitaciones amplias, el buen servicio del personal en genera,l un desayuno muy amplio. Muy cerca de comercio para el cambio de divisas.

Cons:

-

2026-07-10 • via Nuitee
E
Evelyn • solo_traveller • cl
10
2026-07-09 • via Nuitee
E
EDSON • family_with_children • br
9
Excelentes atendimento e localização
Pros:

Atendimento dos funcionários; localização; restaurante.

Cons:

Nada em especial.

2026-07-09 • via Nuitee
A
ANIBAL • family_with_children • cl
8
Buena experiencia
Pros:

Buenas instalaciones, cómodas, limpias, amplias, cumplen con necesario para tener una buena estadía, posee buen desayuno buffet.

Cons:

El estacionamiento se encuentra lejos
La recepcionista del día 2 no fue amable
El desayuno debería incluir más opciones aplicables al pan (ej: palta)

2026-07-09 • via Nuitee
A
AW5678 • solo_traveller • ee
10
Tried Four Different Hotels in Santiago and Came Back to this One
Pros:

The interior design, the decoration, the staff, and the location. And the selection of wines.

Cons:

I liked everything.

2026-07-08 • via Nuitee
C
César • solo_traveller • cl
9
2026-07-08 • via Nuitee
L
Luciana • family_with_children • cl
9
2026-07-08 • via Nuitee