Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (4060 reviews)
San Antonio 65 , Santiago , cl

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.3
Based on 4060 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
G
Gijs family_with_children nl
9
2026-08-08 via Nuitee
L
Luciano Antonio extended_group ar
9
Bastante bien
Pros:

El desayuno, la cama y la estructura del hotel. El estacionamiento un poco lejos pero bien. La ducha un poco baja. Soy bastante alto y me tocaba la cabeza la salida del agua.Lo demás todo muy bien. Gracias!!!

Cons:

La ducha muy baja para mi estatura. El estacionamiento un poco lejos del alojamiento. Nada más.

2026-08-06 via Nuitee
L
Lucas solo_traveller br
10
Pros:

Localização excelente, cafe da manha muito bom. So cuidado para nao ir muito tarde. Falam ate 10h30 mas cheguei ima vez 9h45 e ja nao tinha quase nada. Ate a sanduicheira tinham retirado ja.

2026-08-05 via Nuitee
S
sissa couple it
8
2026-08-05 via Nuitee
A
Ariane solo_traveller br
7
Pros:

Localização, café da manhã, decoração

Cons:

Limpeza, conforto, internet

2026-08-05 via Nuitee
E
Edna family_with_children br
8
Gostei, foi muito bom! Ambiente gostoso, os funcionários ótimos, sempre educados e prestativos!
Pros:

O café muito bom, só não muda o cardápio!
A localização é ótima!

Cons:

O banheiro, sem ventilação e podiam dar uma reformada, porque a estrutura do Hotel é ótima! E o não combina com o banheiro muito antigo. E a janela do quarto deveria abrir para ventilar. No mais tudo certo!

2026-08-05 via Nuitee
J
Jesus solo_traveller es
6
Decepcionante, no se fíen de las fotos
Pros:

La ubicación y la atención del personal

Cons:

Las instalaciones estaban sucias e anticuadas, con manchas en los cabeceros de la cama y las moquetas y madera carcomida en las puertas, nada que ver con las fotos impolutas que se muestran al hacer la reserva

2026-08-04 via Nuitee
S
Saona extended_group aw
6
Did not meet my expectations
Pros:

It has this nice historic look especially in the lobby where you check-in.

Cons:

The bathroom was not well cleaned, the toilet seat was broken, the shower was dirty. Also it’s not the safest location after 10/11 PM. Other than that the staff was really nice and helpful.

2026-08-03 via Nuitee
E
Estuardo solo_traveller pe
10
2026-08-03 via Nuitee
K
Kristina solo_traveller sk
3
2026-08-02 via Nuitee
A
Angelo Giovanni couple cl
10
2026-08-02 via Nuitee
M
Marco Alejandro couple ar
8
2026-08-02 via Nuitee
F
Fernanda solo_traveller ar
10
Pros:

El desayuno ESPECTACULAR!!!!
MUY LUJOSO!!!

Cons:

La vista de la habitación que me tocó Pero igual compensaba con el resto que era precioso el hotel

2026-07-25 via Nuitee
R
Rodrigo family_with_children cl
8
Bien
Pros:

La gente q trabaja ahi

Cons:

El restoran comimos en la noche y no es buena la comida, pedimos mariscos y algunos salieron con sabor fuerte

2026-07-25 via Nuitee
J
Juan Pablo family_with_children co
9
2026-07-24 via Nuitee
M
Mitshelle family_with_children ve
9
Pros:

ubicacion

Cons:

el hotel estaba lleno, y el area de desayuno no da para tantas personas, y se tenia que hacer fila para comer.

2026-07-23 via Nuitee
D
Dallago family_with_children br
10
Pros:

Café da manhã bem servido e se precisar almoçar ou jantar você para fora a parte , mas a comida é excelente!

2026-07-23 via Nuitee
H
Hector family_with_children cl
9
2026-07-23 via Nuitee
M
Matsuura family_with_children br
6
Tivemos problema com o quarto das minhas filhas, cheiro pessimista de esgoto. Pedimos uma mudança de quarto a qual teve
Pros:

Ar condicionado

Cons:

Camas com colchão horrível

2026-07-23 via Nuitee
J
Jose family_with_children br
9
2026-07-22 via Nuitee