Newport Harbor Island Resort

Location was awesome, atmosphere was divine, and Natasha our waitress was phenomenonal!

This place was absolutely amazing. Hector was great. Allison in the restaurant was amazing. I really had such a great experience that I’m gonna actually come back tomorrow with my husband and family. Definitely a must stay. Cheers to the staff.

We had two rooms for a family of six. The location was beautiful. The facility was clean and family friendly. The staff at front desk were accommodating. The food at the restaurant was great. We would definitely stay here again.

Merry Gen B. Was great and the coffee was delicious at the bakery.

We love Newport Harbor Island Resort! The entire property is beautiful, even in February! Hector at the front desk was amazing and helpful along with Dave with Bell Services. We stay annually for a Irish Step competition and it is our favorite stop of the year! Thank you!

A beautiful hotel in a beautiful setting. Our room was spacious and well appointed. I was disappointed with the food however, and while it was an exceptionally busy weekend, there were very few staff working. The food was subpar for the price.

My husband and I visited during Valentine's Day. It was a very rare getaway without our children. We spent well over $3000 on food, beverages and the hotel itself. We experienced multiple issues while there. I believe that this was a result of severe understaffing during Winterfest. I have been at the hotel on my own in the past and it was excellent. So excellent that when my husband suggested a getaway, I immediately thought of this hotel. I wanted to share the magic with him. Well, this trip was not magical. There were too many housekeeping issues to list, including waiting for body wash for over 4 hours and missing half of our day sitting in the room. We literally asked 5 times before finally being brought the body wash. We also had stained linen and restaurant wait times (with reservations) that simply did not make sense. We left the restaurant one evening, hoping for better service in the lounge and literally witnessed the waitress running around the room trying to serve everyone. She seemed to be working alone. It took us two hours or so to actually order and get our meals. Breakfast was equally as challenging with the waiter dropping items as he struggled to meet the needs of all of the diners and a host with zero smiles on his face and a firm "go elsewhere attitude" to customers who complained or asked how long with respect to the wait. We left disappointed as this was our only opportunity for the year to be without our kids and we had to waste so much time due to the hotel being very short staffed. A waste of our hard earned 3 grand.

Beautiful, clean and wonderful hotel. We had a great time and we will be back.

Chris M, the bartender, was very helpful in one evening to help figure out reservations with the wait staff. Additionally, Hector at the front desk was warm and welcoming. He was willing to help to any point and was a great person to meet.

Love Garson. So friendly. We instantly connected on cars.

Such a nice place to stay and get out of the cold! My kids loved the indoor pool and we appreciated the restaurants and cafe on site.

The hotel is nice and inviting, the staff for the most part was very nice.
I was not too crazy about my room
If felt cramped
I asked for an upgrade but they couldn’t accommodate till the 3rd night
When I got to the updated room, it was very nice however there were rose petals under my bed. Which tells me that the cleaning crew were not too thorough. I told the front desk and they were very accommodating. Something else that buggged me in the other room was that once the room shuts down the AC kicks in which was majorly annoying because I would wake up freezing.
The opposite in the new room, upstairs was 85 degrees no matter what we did and we couldn’t even crack a window.

They have nice restaurants but they didn’t have enough staff on hand for the amount of patrons they had for the weekend. Some of the staff were overwhelmed. Twice we had to clear our own table to have lunch and the poor bartender had to come assist us. He was very nice about it though.

Overall I really enjoyed my stay and would love to come back but the staffing needs to be better

Dishonorable mention was the spa, my cousin and I went to inquire about service. They were completely booked which I fully understand since it was Valentine’s Day weekend but the tone and affect of the spa front desk attendant was very off putting and condescending. If I were to go back I would not spend my hard earned dollars there.

Wow - what a makeover!

First time back since it was Gurneys and I have to say I am impressed. The decor was updated, the ambiance was a vibe and the staff was knowledgeable and could tell they were trained to get things right.

The bartender at “Torpedo” (their cocktail bar), Chris made some great drinks and even better conversation. My wife ordered a “lavender lemon drop” but they were out of lavender.. with it being newports off season - totally get it. Chris stepped in and made some suggestions for an augmented lemon drop - which she absolutely LOVED!

For a hotel bar where most people our tourists - this guy made us laugh our asses off and feel like true Newport locals. Will be back 100%

I was there with a group and everything was wonderful except for the food.
There were only 35 -40 of us and we were provided four meals. I would be hesitant to return if this is the caliber of food in the restuarant. Food that should be hot, was not. One meal chicken was the main dish---dry, dry, dry. That meal there was no salt or pepper anywhere in the room until we asked. There were two salads served to us--both times my salads were gritty and did not have any kind of dressing on them.

The potato stick thing was awful. I was excited when I saw the Valentine's dessert, thinking cheesecake--no--white chocolate-no almost the same terrible thing we had at lunch panna cota---terrible. I learned from lunch not to eat the cake part or the gelatin. It was just gross.

I had my had on my water glass and a waitress tried to clear it off the table---I had had to go to the bar to get more water. Really need to improve the food

The hotel seemed nice enough but the heating system in our room made a horrendous buzzing noise every time it turned on, waking up me and my family in the middle of the night. I took video of it and reported it the next morning. The lady at the front desk apologized and said she would get maintenance on it. But the racket continued on the second night. The noise was so bad that we decided to turn off the heater and would rather just suffer through the cold. It was pretty awful. The next morning, I asked the same front-desk lady if the maintenance crew had taken a look at the heater. The same lady said maintenance had told her the noise was normal, which is ludicrous. How is one supposed to sleep with such awful noise? If you want to get a good night sleep, don’t stay here.

The room was nice; the spa was great. The staff overall show signs of stress and overwhelmed and it is valentines day weekend and alot of activities but not enough staff. The Topedo was packed and people were cleaning their own tables. 1639 was great for breakfast on sunday and Hyechong was friendly and kind, as there were 8 of us!

Our server, Hyechong, had a wonderful sense of humor. She had an entire table of 9 filled with laughter. It was a positive experience.

Hyechong the waitress was great

We had a wonderful breakfast at 1639. Good coffee and fresh fruits. Hyechong was great and funny.

Most was great but rude young lady at the massage parlor and lack of service at Torpedo when busy.

Nice and friendly staff but the experience was missing details in several areas of service and cleanliness for a resort especially. I had four salads during my stay and all were gritty with soil bite after bite, I waited quite a while for help in the bakery with no one around just a back in a few minutes sign, the touted 30 minute shuttle times and availability were not as promised and vague about when they were going to start so I eventually just left on foot once and then later called an Uber. The room was nice but it was obvious it had not been used or perhaps cleaned fully in a while with dust on many surfaces, two large full handprints and smudges on the waterview window, dusty glasses on day 1, hardened sugar packets, and water stained coasters, and a mattress that is starting to feel worn and sinking. The sweet staff are the only reason I didn't rate it much lower, but my stay did not make me feel like returning in the future.