Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service from staff, particularly Natasha and Pradeep
Excellent food and kid-friendly options
Cons:
Inconsistent and sometimes negative staff attitude
Value for money is questionable due to additional costs

Categories

Cleanliness
7.81
The service experienced was inconsistent and somewhat lacking, leading to overall disappointment in cleanliness.
Service
9.28
Natasha and Pradeep provided excellent, attentive service throughout the stay.
Location
8.82
Great scenic spot with views, although somewhat isolated, especially in winter.
Room Quality
8.77
Rooms delivered meals timely, with a well-maintained ambiance.
Amenities
8.8
Amenities like shuffleboard and kid-friendly meals were a plus for families.
Value for Money
7.26
Given the $2k cost for 3 days, the feeling of being nickeled and dimed affected perceived value.
Food and Beverage
9.31
Food was highlighted positively, with staff accommodating food allergies effectively.
Overall Experience
8.78
Overall, a good family vacation despite some service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Luxury Waterfront Retreat

Exquisite Dining Experience
Indulge in signature classics and fresh seafood at The Restaurant.

Relaxation and Recreation
Unwind at The Spa or enjoy cabana service at The Pineapple Club.

Convenient Location
Explore nearby attractions and activities, from museums to scenic walks.

Book your stay at Newport Harbor Island Resort for a memorable waterfront getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NPT

Location

Property Video

Guest Reviews

8.6
Based on 1163 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 8.77
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 9.31
Overall Experience: 8.78
S
Selina • solo_traveller • gb
1
Bad experience very disappointing
Pros:

Very very disappointed with the room considering the price we paid. We didnt go for the cheapest option because we wanted something special but it was very budget and cheap.

Cons:

Terribly badly insulated there were footsteps walking above and could clearly hear the people talking, unfortunately they kept going until 3 in the morning. They didnt remove their shoes until then either.

2026-09-20 • via Nuitee
S
Sowmya • family_with_children • us
1
Not a good value for money
Pros:

Nothing it is over hyped for no reason except the views and since it is on an island the views were good

Cons:

Nothing was good, staff weren’t nice and house keeping did a very bad job every day. It rained during our stay so they had leaks in our room and all over the property

2026-09-15 • via Nuitee
J
Jessica • family_with_children • it
8
2026-09-12 • via Nuitee
D
Donna • solo_traveller • us
7
Pros:

Loved the facilities and the water taxis and shuttles. The lady bartender in the fine dining was great!

Cons:

Bad service from the front desk and housekeeping. Had to ask three times for a luggage rack! Housekeeping was very loud cleaning the rooms next to us and we had to call down to get service the first day. They didn’t replenish our shower soap and when we checked out we were charged $70 for self parking instead of $35.
For such a beautiful resort not impressive.

2026-09-12 • via Nuitee
L
Laura • couple • us
1
Pros:

was charge in my card and in cash at hotel and never got a refund

Cons:

booking and the property do not communicate well with each other therefore i got charge twice and they where very neglecful at front desk

2026-09-08 • via Nuitee
S
Susan • couple • us
6
Nice, large, comfortable, well appointed rooms with minor management flaws.
Pros:

Nice large room with water views- comfortable bed.

Cons:

Long weird walk to end of hall to the only elevator that services those room. It was quiet tho so that was nice. Wedding taking place at hotel made check in chaotic. Not the best trained staff for check in 1000/nt rooms - I’d expect better. They need to hire more housekeeping so they can get people
Checked in on a busy weekend. Did not have the room we reserved four months ago (2 queens) for us. Tried to give us king with pull out sofa, which wouldn’t work so they did end up accommodating by giving us two kings instead, but it’s not rocket science. It worked out but was annoying and I convenient.

Lastly, loud DJ playing VERY LOUD techno dance music on Sunday at noon by the pool made eating casual lunch outside nearby on the deck at the outdoor restaurant awful. We had to eat fast to leave - the noise was unbearable. Gave us all a major headache.

2026-09-07 • via Nuitee
E
Evelin • family_with_children • us
8
it was good!!!
Pros:

The property was great!!

Cons:

Wish the pool closed later, one of the queen beds in our room was dirty, no communication to reach the front desk didnt work.

2026-09-05 • via Nuitee
J
Jasmin • family_with_children • ch
3
Pros:

Wir haben extra ein etwas grösseres Zimmer gebucht und dann doch nur ein kleines erhalten. Auch nach mehrmaligem Nachfragen nicht. Das Personal an der Reception war nicht besonders zuvorkommend und hilfsbereit.

Cons:

Check-In Process war sehr schlecht. Zuerst mussten wir 4 Stunden auf eines der beiden Zimmer warten und danach haben sie uns eines gegeben, welches schon belegt war. Generell war das Personal an Reception eher unfähig.

2026-09-05 • via Nuitee
R
Rachel • couple • us
1
2026-09-05 • via Nuitee
B
Bin • couple • us
5
More than expensive than it valued. Service was not good enough.
Pros:

Location is good, hotel facilities are not bad.

Cons:

The hotel seemed old and less comfortable than our last stay two years ago. And it’s extremely pricey/ expensive. The pet fee was $ 150 / night, crazy! And it charged very high amenities fee and sales tax.

2026-09-03 • via Nuitee
D
Dominic • extended_group • gb
8
Good value and relaxed experience
Pros:

Front of House and Bar staff were very welcoming and did what they could to make our stay a good one. The bar games were great including darts and pool.
Views from the rooms over the water were excellent.

Cons:

Indoor pool a little limited and dark but those with young children seemed to enjoy it.
A bit frustrating that the free shuttle left 10 minutes early to take a party who couldn’t fit on the earlier bus (good in a way) but it meant that when it returned for us (10 minutes late) we were late for our dinner reservation

2026-09-03 • via Nuitee
L
Leanne • couple • us
10
Wonderful relaxing time at a beautiful resort.
Pros:

Decor ambience spacious. The adult only lounge area at the pool.

Cons:

Nothing our stay was perfect.

2026-09-02 • via Nuitee
D
Derrick • couple • us
10
Beautiful hotel in a great location!
Pros:

The hotel was perfect for our baby moon! The hotel staff was super friendly the minute we got there, the rooms were very clean and spacious, the restaurant on site was delicious and the pool was perfect! The location of the hotel is also perfect, right on the water and within a 10 minute walk to the downtown area.

Cons:

Nothing! We have zero complaints!

2026-08-28 • via Nuitee
A
Amandeep • family_with_children • gb
5
You’re just a number here. No personal service
Pros:

Nice garden view from room

Cons:

Had to hunt down housekeeping to clean room. Waited a whole day. GeForce they refreshed. There are too many weddings and events going on, so they prioritise cleaning wedding guests rooms in order to get the next round of wedding guests room ready. A constant cycle.

2026-08-28 • via Nuitee
M
Margaret • extended_group • us
9
2026-08-28 • via Nuitee
M
Mary • extended_group • us
10
2026-08-27 • via Nuitee
R
Randy • couple • us
8
Great place, would like to stay there again.
Pros:

Location, friendly staff, over all condition

2026-08-27 • via Nuitee
A
Anita • family_with_children • it
8
Goat Island
Pros:

La posizione, la pulizia, la grandezza della camera

Cons:

L’aria condizionata troppo fredda nel ristorante e zone comuni, ritardo nel check in, abbiamo dovuto aspettare un’ora nella lobby perché la stanza alle 16 non era pronta.

2026-08-23 • via Nuitee
J
Judith • extended_group • us
9
We were blessed with beautiful weather for our two night family stay. We had four rooms that were booked some time ago a
Pros:

Starting with Brian, the parking manager, the staff was friendly, personable and efficient. Check in was easy and again staff were friendly and helpful. Lunch was great with Del, who remembered a guests dietary needs from a lunch at least two weeks previously. Pool attendants again were helpful and went out of their way to make us comfortable on a very busy day. The Handicap Accessible room was spacious and had good grab bars in the bathroom.The family enjoyed using the complimentary shuttle van and the water taxi. The outdoor pool was perfect especially for a last swim on the day we left when the clouds had rolled in and I had the pool all to myself. Brian saw us off with the same pleasant friendly contact and as always name recognition. Impressive.

Cons:

The handicap accessible room had a tub rather than a roll in shower. Please think about changing this next time you remodel. Tubs and wheelchairs don’t mix!

2026-08-22 • via Nuitee
A
Angela • extended_group • us
6
Beautiful property with great staff
Pros:

Property was beautiful, staff was really nice, bathroom was great!

Cons:

Small workout facility made it tough to work out with lots of people

2026-08-20 • via Nuitee