Courtyard Detroit Utica

Set up of the room

Very quiet location

Clean and custom service friendly

When we checked in the gentleman at the front desk asked if we would like our room cleaned each day. We replied yes and thanked him for this. When we returned on the next day the room had not been touched. So, the next morning as we were leaving, we told the people at the front desk, and they assured us that it would be taken care of. Upon return that day the room had indeed been properly attended to. When we returned the next day the room had not been touched. I spoke with the gentleman behind the desk and he said that they were moving slowly but would get to it -They did not. The next day the gentleman at the front desk told me that we were on the list for cleaning that day and it would absolutely get taken care of. It did not. We informed the gentleman as we were checking out that he was the one that had asked us if we would like our room cleaned each day and that it had only happened one day and that was due to our continual reminders and inquiries.
We also had an issue with the shower door. As we were taking a shower each day the shower door would slowly walk back open on its own - nearly 2 feet. We told them of that, and they said that they would have maintenance fix it. That happened each day and was finally fixed on the last day of our stay. Although the front desk appeared to be friendly and helpful the actions did not imply that they cared about these issues. The attitude was almost just "sorry there is nothing we can do". By far the most disappointing Marriott.

Staff very friendly. But....
Many issues: Bathroom had no place to hang or put clothing- not even a hook to hang clothing to shower. There was no shelf to put items in the bathroom or shower area to add your own soap or shampoo.

Lighting was terrible in the rooms: few lamps and no overhead lighting.

No extra seating just to sit other than the bed and one desk chair

Had to go down to the desk to ask for more towels a second day even though on our way out in the morning we asked to have fresh towels delivered to our room.

If this was a true Marriott property: very disappointed.

I was disappointed first that I set an alarm to be up at 6:30 for breakfast from the Bistro and it wasn’t opened. I sat there at the bar / counter for about 10/15 minutes before asking the receptionist if it was going to open but he informed me they weren’t but he could make coffee. I’m pregnant so I was just looking to get oatmeal / fruit & berries. My room looked to be clean but there was a dirty washcloth in the shower / dried up on the soap bar.

The check-in was from a script, rambled like she didn't want to be there. I was told there would be house keeping service during my stay but I could request towels and linens if needed. The elevator was broken. House keeping did show up which I was not expecting and then waited for them to finish whole I walked around the neighborhood. The power went out on all the outlets the last night and my phone wasn't charging. So glad my alarm still went off to get up in time for my flight. The area is nice but you have wouldn't think of it based on the hotel.

Elevator didn’t work. 3 floors of luggage hauling was a pain.
M53 truck noise was unbearable on 3rd floor.
Trucks with crazy loud brakes all night.

staff was amazing. Bistro restaurant had really great food!! Beds were comfortable and was very nice safe and quiet.

Really nice place.
2 minor issues....water pressure in shower was low and bolt on toliet seat broke.
Otherwise very clean. Great price. Nice location.
Will stay again when in the area visiting daughter.

Very good hotel to stay at.

Shower had lots of brown stains

Newer hotel convent location. 4 am fire alarm for no apparent reason wasn't helpful but I can't blame the hotel for that. Very clean but you need to request room service.

Great!

Location and price were best parts but condition an attention to detail were not up to expectations for someting in the Marriott brand.

I cannot believe this is a Marriott hotel. It had to be built in the 1950’s with the worst update job I’ve ever seen. The bad- you can literally see every stitch of glue, paint everywhere, broken toilet lid, left over old spice bath soap in the shower from previous guest, uneven flooring, scary small elevator… no breakfast because the lady was running late, no coffee creamer at their Starbucks… but the worst part of these experience was all of the smells. Stale mildew, strong chlorine, weed, puke.. this place leaves a great deal to be desired. The lighting also gave me an instant migraine. We were supposed to stay another night and went running out of there in the morning, happy we made it through the night. Gross if I could rate it a 0 I would. The lobby staff this morning was the only saving grace. Very nice and helpful.

Four night Stay for work in the City. Good location in a quiet residential area, safe. Main strip in front of Property and lots of shopping/food options all along. Friendly Staff. Nick, Mustafa, and Tay treated me well and are very friendly. Fitness center and pool area are nice, Property is in newer/good condition. Food and drinks are available on-site at Bistro.