Sandman Signature Ottawa Airport Hotel

Hotels
Sandman Hotel Group
8.4 (1998 reviews)
250 West Club Hunt Road , Ottawa , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Convenient location
Pet friendly
Cons:
Expensive
Insects in room
Coffee maker issues
Poor mattress

Categories

Cleanliness
7.4
Multiple reviews mentioned cleanliness positively, but issues like dirty coffee makers and insects affected the overall sentiment.
Service
9.4
Many reviews praised the staff for their helpfulness and professionalism.
Location
8.9
Conveniently located close to the airport and various amenities.
Room Quality
8.4
Rooms generally described as clean and spacious, though some complaints about mattress comfort.
Amenities
8.4
Offered decent amenities, but some issues with coffee makers and the lack of body lotion.
Value for Money
7.9
Some guests feel prices were high given the experience, particularly regarding issues with cleanliness.
Food and Beverage
7.9
Not much positive mention of food services, but free coffee/tea was appreciated.
Overall Experience
8.9
Many enjoyed their stay despite some complaints, highlighting memorable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:57

Property Description

Luxurious Accommodation
Sandman Signature Ottawa Airport Hotel offers elegant 4-star accommodation just 2 km from Ottawa Macdonald-Cartier International Airport. The air-conditioned rooms are well-equipped with modern amenities, ensuring a comfortable stay for guests. Some rooms even feature a fully equipped kitchen, perfect for longer stays.

Convenient Facilities
Guests can enjoy the convenience of a 24-hour front desk, airport transfers, and free WiFi throughout the property. The hotel also boasts a shared lounge, a restaurant, and a bar, providing ample spaces for relaxation and dining options.

Nearby Attractions
Located just a short distance from TD Place Stadium and the Canadian War Museum, Sandman Signature Ottawa Airport Hotel is the ideal choice for travelers interested in exploring the city's popular attractions. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 1998 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 8.9
R
Rebecca solo_traveller ca
8
Pros:

L'emplacement est a proximité de plusieurs commodités

Cons:

Le déjeunent pas inclus contrairement à ce qui nous avait été dit. Sofa lit n'est pas confortable.

2026-06-27 via Nuitee
E
Erica solo_traveller ca
8
Pros:

Le restaurant a proximiter , donc pour une soirée je n'est pas eu a me deplacer en voiture une fois sur place.

Cons:

La piscine est petite, mais il en na une !

2026-06-27 via Nuitee
J
Julie family_with_children ca
7
En supposant que la receptioniste avait une mauvaise journee, c’est un bon hotel.
Pros:

Bien situé plusieurs choix de restaurant a pied de l’hotel. Hotel propre, et agreable, tranquille et confortablement. Mini piscine, spa et gym pour raviver ses muscles apres in long voyagement.
Pres de ottawa.

Cons:

L’acceuil etait tres mauvais. La receptioniste n’etait pas souriante ni accueillante. Elle ne trouvait pas ma reservation malgre ma confirmation et mon revu de paiement. Donc sa lolution a ete de passer les clients arrivés apres moi et les appels telephoniques avant moi. Elle m’a demandé de m’assoir su lobby pour parienter. Apres quelqies temps addise je suis retourné la voir et elle m’a dit: a oui je vais verifier car je ne trouve pas votre reservation.
Elle m’a repeter sans politesse a 4 reprises qu’elle ne trouvait pas ma reservation, elle parraissait me dire que c’etait mon probleme… apres 8 heures de route, ma patience etait courte.
L’hotel est a 1/2 vide et tu as ma preuve de reservation alors donne moi une chambre et regle tes problèmes administratif de ton coté et par politessese, excuse-toi du delais.
Bref, bon hotel pour un escale mais service a la clientele mauvais.
Aussi pour le wifi il faut aller a la reception pour qu’elle mette un code sur l’appareil
Elle-meme.
Les documents indique qu’aucun mot de passe n’est nécessaires mais cela ne fonctionne pas.
Un autre sereau demande notre no chambre, nom et courriel mais cela ne fonctionne pas non plus.
La receptionniste doit mettre un autre mot de passe gardé secret. Sans sourire, regard ni gentillesse vous obtiendrez un wifi qui fonctionne bien. Sinon, pas de wifi. En 2026, cest plutot etonnant detre avare du wifi pour les clients.
Donc si vous n’apporter pas d’importance au service a la clientele, c’est un bon hotel.

2026-06-27 via Nuitee
Z
Zeki solo_traveller ca
10
2026-06-27 via Nuitee
H
Hugo couple ca
9
2026-06-26 via Nuitee
Y
Yip family_with_children ca
7
2026-06-25 via Nuitee
J
Jeff solo_traveller ca
7
Pros:

Friendly staff
Large rooms

Cons:

Shower head to high
No hand held
Shower curtain barely stays in Shower
Asked to have room cleaned after first night and it wasn't done

2026-06-25 via Nuitee
P
Paul solo_traveller ca
8
Pros:

Location was near to good restaurants
Food was good
Pool facilities very clean

2026-06-24 via Nuitee
C
Cindy couple ca
9
Not long enough
Pros:

Clean. Comfortable beds. Great location.

Cons:

Unable to set time on clock radio

2026-06-24 via Nuitee
S
Sophia solo_traveller ca
7
2026-06-23 via Nuitee
M
Meaghan family_with_children ca
10
As good as I could have expected and will stay again !
Pros:

Location is perfect proximity for the airport or to adventure thru town

Cons:

I should have stayed longer

2026-06-23 via Nuitee
S
sid ahmed anis solo_traveller dz
10
2026-06-22 via Nuitee
F
Fawcett solo_traveller ca
9
2026-06-17 via Nuitee
D
Durga Anil Prasad solo_traveller ca
6
2026-06-16 via Nuitee
T
Terry couple ca
10
2026-06-15 via Nuitee
J
Jennifer couple ca
10
Perfect location. Clean , friendly staff
Pros:

You could park and walk to a restaurant for supper. Did not have to get back in the car.

2026-06-15 via Nuitee
S
Sage couple ca
10
Perfect getaway
Pros:

It was beautiful and clean

Cons:

Nothing great hotel

2026-06-15 via Nuitee
H
Hardev couple au
9
2026-06-14 via Nuitee
P
Paula couple ca
7
Great hotel.
Pros:

Our room was very clean, spacious and the bed was very comfortable. We liked having a choice of pillow! Staff was helpful when we had a problem.

Cons:

Our room had a very loud sound all the time that made it very difficult to sleep. It was either the elevator or ventilation. We told the front desk and they said they would look into the problem. They offered compensation with a voucher from CHOP. Otherwise, we really liked the hotel and will definitely stay here again and ask for a room away from the elevators.

2026-06-14 via Nuitee
P
Paul solo_traveller ca
8
Pros:

Good location, friendly staff and rooms were modern and clean

Cons:

Only negative was my card for the room didn't always work and had to go to the front desk to have it fixed

2026-06-14 via Nuitee