Red Roof PLUS Chicago - Hoffman Estates

Hotels
Red Roof PLUS
8.8 (535 reviews)
2500 Hassell Road , Hoffman Estates , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.9
Numerous reviews indicated unsatisfactory cleanliness, including mold and dirt.
Service
10
Mixed reviews; a few noted helpful staff while others mentioned long wait times.
Location
10
Multiple reviews highlighted the great location as a strong positive.
Room Quality
7.9
Multiple negative mentions regarding room conditions, notably dirt and odor.
Amenities
8.9
Several complaints about lacking basic amenities like soap and clean towels.
Value for Money
9.9
Cheap pricing but issues with cleanliness and service affect perceived value.
Food and Beverage
7.9
No food options available; some confusion regarding included items.
Overall Experience
8.9
Significant dissatisfaction reflected in multiple reviews, particularly concerning cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:36

Property Description

Convenient Location
Located near Interstate 90, this Hoffman Estates, IL hotel offers easy access for travelers. Explore nearby attractions with ease.

Comfortable Accommodations
Enjoy a cozy stay in pet-friendly rooms equipped with free Wi-Fi, cable TV, and coffee-making facilities. Rest peacefully with an alarm clock provided in each room.

Nearby Attractions
Within a short drive, discover popular destinations such as Woodfield Mall and Elgin Riverboat Casino. Conveniently situated just 20 miles from O’Hare International Airport.

Book your stay at Red Roof Inn today for a memorable and hassle-free experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Check-in age of 21 years or older. Those with a valid military ID can check-in if 18 years or older.

Housekeeping service is offered every day for stays of 1–6 nights.

Housekeeping service is offered once a week for stays of minimum 7 nights.

One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 535 reviews
Cleanliness: 6.9
Service: 10
Location: 10
Room Quality: 7.9
Amenities: 8.9
Value for Money: 9.9
Food and Beverage: 7.9
Overall Experience: 8.9
M
Michael solo_traveller us
10
2026-03-14 via Nuitee
M
Michael solo_traveller us
10
Mona and Jason great help
Pros:

Great customer service always happy to stay here

Cons:

Not all the rooms have fridge or microwaves but it’s understandable

2026-03-14 via Nuitee
M
Michael solo_traveller us
10
2026-03-13 via Nuitee
M
Michael couple us
10
2026-03-13 via Nuitee
L
Larry family_with_children us
1
Pros:

Please return my $100

Cons:

Cold

2026-03-10 via Nuitee
A
Ana solo_traveller us
3
2026-03-03 via Nuitee
A
Anne couple us
7
I would definitely recommend and stay here again!
Pros:

The virtual check in , in the lobby was awesome 👏🏽

Cons:

There was nothing that I can think of that I didn’t like. Other than not knowing what amenities were available until I got here. I was so hungry and I could’ve brought food and didn’t.

2026-03-01 via Nuitee
B
Breanna family_with_children us
1
2026-02-12 via Nuitee
M
Michael solo_traveller us
10
Pros:

Mona n and angel great customer service n very clean rooms was very happy with purchase

2026-02-11 via Nuitee
Y
Yurii solo_traveller ua
10
2026-02-11 via Nuitee
M
Michael solo_traveller us
10
Pros:

Clean n cozy polite customer service

2026-02-11 via Nuitee
J
Jensen couple us
1
I didnt get to stay So just be careful an 80 lb weight limit means an average golden retriever cant
Pros:

Absolutely nothing. Theyre rude and inconsiderate.

Cons:

They kicked me out cause a guy on drugs that already was caught harassing another guest tried approaching me and my dog wasn't having it. N then after my dog growled at him n I said my 180 lb mastiff shouldn't be approached which is usually more than enough to walk away. This guy still kept thinking it was ok n my dog clearly saw him as a threat. N im informed that my dog is to big to stay there n above an 80 lb limit n I'm kicked out. Now do they call the cops oh no. The guy then tries stealing my Uber to the next place n bribing the Uber driver with some kind of prescription pills. Luckily my dog didnt attack n the Uber guy rejected his offer n took me to the next place.

2026-01-27 via Nuitee
S
Sandra couple us
10
Pros:

The rooms was clean and had everything needed for the day.

2026-01-26 via Nuitee
L
Lorenzo family_with_children us
1
Not family friendly whatsoever
Pros:

Management kicked my family out in the middle of a winter storm

Cons:

Management

2026-01-25 via Nuitee
D
DICK HANG solo_traveller hk
10
Thanks Mona!
Pros:

Mona at the reception was very helpful! She was speedy and fulfilled my requests!

2026-01-20 via Nuitee
L
Leslie couple us
1
Cons:

They say one price and charge a completely different thing

2026-01-19 via Nuitee
Y
Yamila Belen solo_traveller ar
8
Buena
2026-01-19 via Nuitee
Z
Zhakhongir couple us
10
2026-01-19 via Nuitee
N
Nestor solo_traveller us
8
2026-01-19 via Nuitee
M
Muzita solo_traveller ca
6
2026-01-19 via Nuitee