Red Roof Inn PLUS Chicago - Hoffman Estates

Hotels
•
Red Roof PLUS
8.8 (608 reviews)
2500 Hassell Road , Hoffman Estates , us
+1 847-885-7877

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.9
Numerous reviews indicated unsatisfactory cleanliness, including mold and dirt.
Service
10
Mixed reviews; a few noted helpful staff while others mentioned long wait times.
Location
10
Multiple reviews highlighted the great location as a strong positive.
Room Quality
7.9
Multiple negative mentions regarding room conditions, notably dirt and odor.
Amenities
8.9
Several complaints about lacking basic amenities like soap and clean towels.
Value for Money
9.9
Cheap pricing but issues with cleanliness and service affect perceived value.
Food and Beverage
7.9
No food options available; some confusion regarding included items.
Overall Experience
8.9
Significant dissatisfaction reflected in multiple reviews, particularly concerning cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:36

Property Description

Convenient Location
Located near Interstate 90, this Hoffman Estates, IL hotel offers easy access for travelers. Explore nearby attractions with ease.

Comfortable Accommodations
Enjoy a cozy stay in pet-friendly rooms equipped with free Wi-Fi, cable TV, and coffee-making facilities. Rest peacefully with an alarm clock provided in each room.

Nearby Attractions
Within a short drive, discover popular destinations such as Woodfield Mall and Elgin Riverboat Casino. Conveniently situated just 20 miles from O’Hare International Airport.

Book your stay at Red Roof Inn today for a memorable and hassle-free experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Check-in age of 21 years or older. Those with a valid military ID can check-in if 18 years or older.

Housekeeping service is offered every day for stays of 1–6 nights.

Housekeeping service is offered once a week for stays of minimum 7 nights.

One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.8
Based on 608 reviews
Cleanliness: 6.9
Service: 10
Location: 10
Room Quality: 7.9
Amenities: 8.9
Value for Money: 9.9
Food and Beverage: 7.9
Overall Experience: 8.9
N
Nazariy • solo_traveller • us
10
2026-08-17 • via Nuitee
S
Saudamini • couple • us
7
2026-08-15 • via Nuitee
F
Fadaly • solo_traveller • eg
6
2026-08-12 • via Nuitee
H
Heart • couple • us
2
2026-08-04 • via Nuitee
I
Iza • family_with_children • pl
8
Pobyt udany, wróciłabym do tego obiektu.
Pros:

Bezproblemowe zameldowanie. Pomocny personel.

Cons:

Pokój 4 osobowy miał dwa pojedyncze łóżka. Zdecydowanie powinny być większe przy takim obłożeniu.
Brak suszarki do włosów w łazience.

2026-08-03 • via Nuitee
N
Neal • solo_traveller • us
7
Serviceable short term stay hotel.
Pros:

Convenient location, reasonable price.

Cons:

The room immediately smelled of cigarette smoke, which was odd, given you had to sign off on it being a no smoke facility at the risk of a $100 charge.

2026-08-02 • via Nuitee
J
Jon • solo_traveller • us
10
Pros:

Mona was great!

2026-07-22 • via Nuitee
S
Seidina • solo_traveller • us
3
I asked them if the deposit will refund and he said yes after checkout if nothing happened.
Pros:

Clean room

Cons:

They didn't give my deposit they lied about it.

2026-07-16 • via Nuitee
H
Hopkins • couple • us
1
Trashy
Pros:

Nothing

Cons:

Bugs in the room. Water leaks. Smelled like smoke

2026-07-15 • via Nuitee
C
Carter • extended_group • us
9
Pros:

Booking and check in was easy. Staff was super nice. The room was very simple but clean.

Cons:

During check out we spoke with a remote staff member on a kiosk. This was just unexpected and a little confusing but the staff member was very nice.

2026-07-13 • via Nuitee
M
Margaret • couple • us
1
terrible.
Pros:

I didn't.

Cons:

The hidden fees and unhelpful managers, and the ridiculous cancellation fee that cost more than the room itself. gfy.

2026-07-13 • via Nuitee
K
Kesean • couple • us
10
It was pretty much a rest and go. We had an event in the area.
Pros:

The bed. Very comfortable.

Cons:

Room was small. But it's fine. It did the job for the night.

2026-07-13 • via Nuitee
Q
Qingge • solo_traveller • us
6
Not worth the price I paid, and I did not feel safe.
Cons:

Hair on floor and counter that didn't belong to me.
Other residents were drinking and talking outside my room for hours, so I did not feel safe.

2026-07-06 • via Nuitee
C
Corey • solo_traveller • us
1
The stay was horrible all 10 days
Pros:

Location

Cons:

Everything was horrible plus the staff was trying to over charge me and they were hell bent on keeping my deposit

2026-06-28 • via Nuitee
M
Marae • couple • us
8
2026-06-24 • via Nuitee
T
Toqeer • solo_traveller • us
10
2026-06-23 • via Nuitee
L
Lynn • family_with_children • us
2
Didn't feel safe, uncomfortable beds, not a good experience.
Pros:

The location was the only good thing

Cons:

We arrived after 9pm and half the parking lot was roped off, there wasn't a single parking spot open for us so I had to go back in to ask where to park. They opened the other side, about 30 cars had to park there so I'm not sure where the hell they expected all those people to park without opening up that other side, it shouldn't have been blocked to begin with. The deadbolt on our door was rusty and loose, the door didn't look like it closed securely, there were a bunch of small hairs on the sheets in our bed, I am in a walking boot for an injury and they put us in the absolute furthest room from the elevators. At midnight someone was knocking on our door, scaring my daughter. The TV only gets about 3 channels and there's no guide or anything to know what ones are what. When I was checking in another guest came in angry and said that they'd given him a room that was already occupied and he walked in on a mother and daughter. The room was humid and the bed and sheets were terribly uncomfortable. I would NOT recommend this hotel at all. We ended up leaving on Saturday morning and not staying for our second night even though I had already paid for it.

2026-06-22 • via Nuitee
C
Carlos • family_with_children • us
6
Desagradable e incómodo
Pros:

Muy poco

Cons:

Primero el precio porque no era lo que yo avía reservado y no me sentí cómodo

2026-06-22 • via Nuitee
Z
zach • extended_group • gb
8
2026-06-22 • via Nuitee
M
Monika • solo_traveller • us
10
I was very pleased with my stay, staff that check you in is very helpful and nice
Pros:

Clean,quite and well lite especially around night

Cons:

Room had a funny smell when you first walk in

2026-06-21 • via Nuitee