Red Roof Inn PLUS+ Chicago - Naperville

Hotels
•
Red Roof PLUS
8.4 (597 reviews)
1698 West Diehl Road , Naperville , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Dirty rooms
Poor service quality
Unprofessional reception

Categories

Cleanliness
7.04
Multiple reviews indicate dirty sheets, dirty floors, and cockroaches.
Service
10
Staff was friendly and provided good recommendations; however, there were concerns about the handling of public safety.
Location
10
Ideal location for visiting.
Room Quality
8.04
Rooms were not well maintained, with issues like non-working lights and dirty floors.
Amenities
7.04
Limited amenities; issues with wifi and lack of coffee pots.
Value for Money
6.54
Not worth the price based on the overall experience and complaints.
Food and Beverage
10
No specific mention but assumed standard quality for this hotel tier.
Overall Experience
8.54
Multiple serious issues with cleanliness and maintenance overshadowed positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:24

Property Description

Convenient Location
Located just off Interstate 88 and a short drive from central Naperville, Red Roof PLUS+ Chicago - Naperville offers easy access to both the city and suburban attractions.

Modern Amenities
Enjoy free Wi-Fi, flat-screen TVs with premium channels, and air-conditioning in every room. Stay connected and comfortable throughout your stay.

24-Hour Service
With vending machines for snacks and drinks, as well as a round-the-clock reception desk, our fully non-smoking motel ensures that your needs are met any time of the day.

Ready to experience comfort and convenience at Red Roof PLUS+ Chicago - Naperville? Book your stay with us now!

Important information:

A valid photo ID and Credit card are required upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that cribs are available based on availability and upon request.

Please inform the property in advance if you plan to bring pets.

Please note that a maximum of 2 pets are allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 36 kg or less.

Please note that one pet stays for free and any additional pets will incur an additional charge of USD 15 per night. For stays of more than 7 nights, pets will incur a fee of USD 105 per pet per stay.

The hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 597 reviews
Cleanliness: 7.04
Service: 10
Location: 10
Room Quality: 8.04
Amenities: 7.04
Value for Money: 6.54
Food and Beverage: 10
Overall Experience: 8.54
E
Elizabeth • family_with_children • us
8
Cons:

Wish they had a lil continental breakfast

2026-03-19 • via Nuitee
W
Weslynn • solo_traveller • us
4
Like I said before, it was OK
Pros:

It was OK

Cons:

Have a better breakfast

2026-03-08 • via Nuitee
F
Fabian • couple • us
10
2026-03-08 • via Nuitee
F
Fabian • couple • us
10
2026-02-27 • via Nuitee
Y
Y7127DTcarlac • Business • Greenwood, South Carolina
2
Theives
Pros:

I have a job that requires me to travel. I was going to a destination and needed a place to rest and get a shower to continue my travels. I made the reservation got to the property at 5 AM which reminds you check out is at 11 AM so that have been seven or six hours that I would occupy the room. The man at the desk tells me that they don’t have a room for mebecause I waited till 5 AM to check in while I wasn’t gonna arrive there until 5 AM so what else was I supposed to do? I already informed them that it’s gonna be 5 AM when I made the booking on the notes but he goes on to tell me that if I come back with cash, she will have me a room. What the crap is that they were rude. The outside the place was nasty so I’m glad I went somewhere else. They don’t have a drink machine. There was glass bottles broken all in the parking lot so I guess I’m fortunate that he turned me away, but I couldn’t get a refund on my room to get my money back because he denied my refund through the third-party company I used to book the room and what kind of crap is that I never even stayed in a room there at 5 o’clock that morning you knew I weren’t gonna I wasn’t gonna stay in a room there come 3 PM check-in why did he deny my requested? I have my money to return to me. Be careful if you stay there. These people are money hungry they’re greedy and our place is pretty nasty.

2026-02-26 • via Tripadvisor
T
Taylor • family_with_children • us
7
2026-02-22 • via Nuitee
F
Fabian • couple • us
9
2026-01-29 • via Nuitee
F
Fabian • couple • us
9
2026-01-25 • via Nuitee
R
ROUSER • family_with_children • us
10
Pros:

Comfortable bedding and clean room

Cons:

Short stay

2026-01-24 • via Nuitee
R
ROUSER • family_with_children • us
10
Pros:

Comfortable bedding and clean room

Cons:

Short stay

2026-01-22 • via Nuitee
H
Hartigan • family_with_children • us
10
2026-01-20 • via Nuitee
S
Stephanie • couple • us
7
2026-01-20 • via Nuitee
S
Summer • extended_group • us
10
Pros:

Beds were comfy and hotel was quiet

Cons:

The rooms need coffee pots

2026-01-19 • via Nuitee
C
Charice • couple • us
8
Pros:

Nick he was amazing. Bed comfy. Decent size

Cons:

Tv kept messin up.

2026-01-19 • via Nuitee
T
Toney • couple • us
9
2026-01-19 • via Nuitee
R
Ricardo • couple • us
4
2026-01-19 • via Nuitee
T
Thomas • couple • us
10
I will definitely be coming back
Pros:

The front desk staff was fantastic. I cannot remember her name, but she was a tall, beautiful African-American woman just the best customer service I’ve ever experienced in a hotel.

Cons:

Comfortable beds, clean sheets, clean, bathroom everything you want in a hotel

2026-01-19 • via Nuitee
K
Kathleen • couple • us
10
2026-01-19 • via Nuitee
A
Angela • solo_traveller • us
1
2026-01-19 • via Nuitee
L
Lisa • solo_traveller • us
1
Cons:

There was police activity at the motel all weekend, there was urine on the toilet seat and the front door was broken (had previously been kicked in and wasn't fixed).

2026-01-19 • via Nuitee