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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Pets allowed
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Wheelchair accessible
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Outdoor furniture
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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CCTV outside property
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Key card access
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ATM/banking
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Modern Comforts and Convenient Location
Comfortable Rooms with Essential Amenities
Experience a cozy stay at Red Roof Inn PLUS+ & Suites Knoxville West - Cedar Bluff with flat-screen cable TVs, air conditioning, and private bathrooms in every room.
Convenient Amenities for a Relaxing Stay
Enjoy 24-hour coffee in the lobby and free Wi-Fi access throughout the hotel. With free parking and proximity to local attractions like Dead Horse Lake Golf Course, your stay is sure to be stress-free.
Explore Knoxville with Ease
Located minutes away from the University of Tennessee and the Medical Center, and a short drive to Tennessee Rugby Park, our hotel offers the perfect base for your Knoxville adventures.
Book now for a memorable stay in Knoxville!
Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note, primary guest must be 21 years of age or older to check-in. Active military personnel must be 18 years of age or older with valid identification at check-in.
One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Subject: Formal Complaint – Unsanitary Room, Misrepresented Amenities, and Missing Paid Upgrade
I am contacting you regarding our stay tonight at Red Roof Inn PLUS+ & Suites Knoxville West – Cedar Bluff booked through Expedia.
After an extremely difficult travel situation involving vehicle failure and towing expenses, we booked this property specifically to rest before continuing our drive home. Unfortunately, the condition of the hotel and the room provided was unacceptable and did not match what was advertised or what we paid for.
First, we paid for the Premium Room upgrade which specifically advertised upgraded bedding and snack amenities. Upon arrival, the snack items that are listed as part of the premium room package were not provided.
Second, the room itself was not properly cleaned. We immediately noticed:
• Bugs present inside the room
• Dirt and stains on surfaces
• Visible debris in lighting fixtures
• Marks and grime along walls and baseboards
• Overall unsanitary appearance
In addition, the entire hallway and surrounding rooms had an extremely strong marijuana odor. While I understand that this can sometimes occur in hotels, the smell was so heavy that it was immediately noticeable upon entering the floor and throughout the corridor.
One of the reasons we selected this property was the hot tub listed among the amenities. However, upon arrival we were informed that the hot tub closes at 9:00 PM, which was not clearly disclosed on the booking listing. After traveling all day, this was one of the main amenities we hoped to use.
When we did view the hot tub area it appeared extremely poorly maintained, with visible debris and an overall unclean condition.
At this point we are extremely frustrated and disappointed. Between the missing upgraded amenities, the unsanitary condition of the room, the strong odor throughout the floor, and the unavailable hot tub amenity, the experience does not reflect what was advertised or what we paid for.
I have taken photographs documenting the room condition and the issues mentioned above.
Given these circumstances, I am requesting that this stay be reviewed and that Expedia assist with an appropriate refund or compensation.
I would appreciate a prompt response.
Jory Beer
The room was clean and very spacious I liked that there was air conditioning controls separate from the bedroom and living space and that we had all the basic kitchen amenities
We paid extra for the king suite room with the jetted tub and weren’t informed until we arrived that the jets were not working. The hot tub was also not working which isn’t a big deal just disappointing that we weren’t informed before our stay about the jetted tub being out of service or offered anyway to make up for it which also would have been fine if we hadn’t paid extra to have the jetted tub.
Area
I didn't get the room that I reserved
Room was clean. Breakfast was provided. Room was quiet.
The television and remote did not work.
Breakfast area was too crowded and no beverages were provided.
Did not look like the online pictures and description. Room and hallways smelled bad. Needs updating!
comfortable bed
Delicious eggs and good array of food
Clean room
Trash still in basket
TV remote broken; need to manually turn on TV and change HDMI 1 to HDMI 2 to watch TV
Watery OJ
Unusual access to street; somewhat confusing on map
Location from Neyland Stadium
The room had a musty carpet smell. The TV didn't work. There was above normal hair strands from previous occupants on the bathroom floor. Management refused to give me a 10% discount on bill as a result of the TV not working. They said the TV not working is the fault of the hotel's cable/tv provider.
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