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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Pets allowed
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Wheelchair accessible
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Outdoor furniture
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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CCTV outside property
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Key card access
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ATM/banking
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Modern Comforts and Convenient Location
Comfortable Rooms with Essential Amenities
Experience a cozy stay at Red Roof Inn PLUS+ & Suites Knoxville West - Cedar Bluff with flat-screen cable TVs, air conditioning, and private bathrooms in every room.
Convenient Amenities for a Relaxing Stay
Enjoy 24-hour coffee in the lobby and free Wi-Fi access throughout the hotel. With free parking and proximity to local attractions like Dead Horse Lake Golf Course, your stay is sure to be stress-free.
Explore Knoxville with Ease
Located minutes away from the University of Tennessee and the Medical Center, and a short drive to Tennessee Rugby Park, our hotel offers the perfect base for your Knoxville adventures.
Book now for a memorable stay in Knoxville!
Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note, primary guest must be 21 years of age or older to check-in. Active military personnel must be 18 years of age or older with valid identification at check-in.
One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Unfortunately not a lot.
Bathroom was clean, but the bed had several hairs and small bugs under the covers. The fridge was unclean and dusty. Staff were rude and unwelcoming. Didn’t sleep at all due to the sun-level brightness of the parking lot light directly outside our window, and staff (and possibly other patrons) loudly talking in the corridors in the early hours of the morning (seen from our door peephole as I couldn’t believe the noise). From approx 2:20am to 2:50am there was someone shouting loudly in the corridor, which was very discomforting.
The room was very spacious. The breakfast was good and all the staff that we encountered were very nice.
The ice machine near our room was out of order. Our hand soap dispenser didn't work.
Location
Very old and dirty looking hotel, not like pics at all
The parking
It had no elevator and dirty
The bed was comfortable and it was very spacious
The first room we were moved to was filled with ants they moved us to another room and it was not clean whatsoever I had to go buy cleaning supplies just to make it clean enough for my baby to play around. This was supposed to be a fun little vacation for us and it just didn’t feel like a vacation with all the cleaning I had to do
Location was great, staff was friendly, breakfast was good.
Certain areas of the hallways smelled bad and there were no wash cloths in the rooms
Fabulous experience at the red roof
Subject: Formal Complaint – Unsanitary Room, Misrepresented Amenities, and Missing Paid Upgrade
I am contacting you regarding our stay tonight at Red Roof Inn PLUS+ & Suites Knoxville West – Cedar Bluff booked through Expedia.
After an extremely difficult travel situation involving vehicle failure and towing expenses, we booked this property specifically to rest before continuing our drive home. Unfortunately, the condition of the hotel and the room provided was unacceptable and did not match what was advertised or what we paid for.
First, we paid for the Premium Room upgrade which specifically advertised upgraded bedding and snack amenities. Upon arrival, the snack items that are listed as part of the premium room package were not provided.
Second, the room itself was not properly cleaned. We immediately noticed:
• Bugs present inside the room
• Dirt and stains on surfaces
• Visible debris in lighting fixtures
• Marks and grime along walls and baseboards
• Overall unsanitary appearance
In addition, the entire hallway and surrounding rooms had an extremely strong marijuana odor. While I understand that this can sometimes occur in hotels, the smell was so heavy that it was immediately noticeable upon entering the floor and throughout the corridor.
One of the reasons we selected this property was the hot tub listed among the amenities. However, upon arrival we were informed that the hot tub closes at 9:00 PM, which was not clearly disclosed on the booking listing. After traveling all day, this was one of the main amenities we hoped to use.
When we did view the hot tub area it appeared extremely poorly maintained, with visible debris and an overall unclean condition.
At this point we are extremely frustrated and disappointed. Between the missing upgraded amenities, the unsanitary condition of the room, the strong odor throughout the floor, and the unavailable hot tub amenity, the experience does not reflect what was advertised or what we paid for.
I have taken photographs documenting the room condition and the issues mentioned above.
Given these circumstances, I am requesting that this stay be reviewed and that Expedia assist with an appropriate refund or compensation.
I would appreciate a prompt response.
Jory Beer
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