Travel Inn New Castle Airport

Fridge was never cleaned out from prior residents, sheets were stained. Had two cock roaches on bathroom floor, doors were stained, cob webs and dust everywhere. I have photos and videos

I had made a reservation at this property, but unfortunately, my experience was extremely disappointing.

Upon check-in, I overheard the front desk staff informing several guests that the property was completely booked and turning them away.

When we entered our room, we were shocked to find that it had an unpleasant odor and had clearly not been cleaned properly. Even the bedsheets were not arranged neatly, making us question the overall cleanliness and hygiene of the room.

We immediately returned to the front desk, explained the situation, and informed the staff that we could not stay in such unsanitary conditions. Their response was that they could have offered us another room if we had requested one. However, this was difficult to believe, considering we had just overheard them repeatedly telling other guests that the property was fully booked.

Overall, this was a very disappointing experience. Cleanliness and basic hygiene are the minimum expectations when booking accommodation, and unfortunately, this property failed to meet even those standards. The staff’s response only added to our frustration.

Every thing.

While the room was clean and comfortable, there was what seemed like an old smoke smell (even though it was non-smoking). Motel location would be good (close to a lot of things), but it's hard to get into from the busy highways going by. If you're bothered by road noise, I'd request a room toward the back.

The receptionist was functional but not friendly. The breakfast area was very small so not everyone could sit down.

The bathroom was clean. The toilet was not well cleaned.

Lied about photos of entite establishment. Posed as hotel rather than a run down motel

Needed more pillows
Don’t advertise free breakfast if you’re not providing ANYTHING

Location