Alexis Park Hotel

Hotels
Independent
7 (139 reviews)
825 Polk Street, San Francisco, California, 94109 , San Francisco , US

Facilities

Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Television in common areas
Safe-deposit box at front desk
Express check-out
Smoke-free property
Tours/ticket assistance
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly staff
Free parking
Clean rooms
Cons:
Location safety concerns
Cleanliness issues

Categories

Cleanliness
5.89
Some reviews indicate issues with cleanliness, such as standing water in the shower and dirty blow dryers.
Service
8.36
Many reviews praise the helpfulness and friendliness of staff.
Location
6.4
Several reviews mention the neighborhood being sketchy and unsafe.
Room Quality
6.85
Rooms were mostly clean and comfortable, although some mentioned small size and outdated amenities.
Amenities
6.88
Amenities such as free parking are positively noted, though some guests wished for fridges and microwaves.
Value for Money
7.84
Guests generally feel the hotel offers a good value for the price.
Food and Beverage
6.89
Food options nearby are noted, but specific mentions of food and beverage services are lacking.
Overall Experience
6.86
Despite some issues, many guests had a decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:24

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access, tour/ticket assistance, and a television in a common area during your stay at Alexis Park Hotel.

Featured Amenities:
Experience the convenience of express check-out, a 24-hour front desk, and complimentary wired internet access throughout the hotel.

Prime Location:
Centrally located in San Francisco, you'll have easy access to attractions like Great American Music Hall and Van Ness Avenue, making Alexis Park Hotel the ideal choice for your stay in the city.

Ready to experience comfort and convenience in the heart of San Francisco? Book your stay at Alexis Park Hotel now!

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Staff temperature checks are conducted regularly

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7
Based on 139 reviews
Cleanliness: 5.89
Service: 8.36
Location: 6.4
Room Quality: 6.85
Amenities: 6.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 6.86
N
Nathaniel
2
Pros:

Rubbish

2025-10-11 via Nuitee
C
Carlos
8
Pros:

The room was good, but it didn't have a mini fridge. The area is notoriously dirty, lots of homeless, but they didn't pose a threat. There are plenty of restaurants, cafes, and stores nearby.

2025-10-07 via Nuitee
F
Frank
10
Pros:

It was very clean

2025-10-02 via Nuitee
J
jesus
10
Pros:

Every thing was near by stores mini marks

2025-10-01 via Nuitee
R
Richard partner
4
Pros:

Very run down part of town. Lots of homeless and substance use

2025-10-01 via Nuitee
M
Melitta
10
Pros:

I felt safe and was appreciative of parking being included. It was a short walk away from multiple fun food and entertainment options. Great place in the tenderloin

2025-09-26 via Nuitee
T
Thomas partner
6
Pros:

Next to a bad neighborhood, sidewalks blocked by homeless encampments, strong odor of urine in stair well.
I would not stay here again.

2025-09-20 via Nuitee
A
Alden
6
Pros:

Not having a refrigerator was a bummer. Shower had standing water. It's priced right and employees are helpful and nice.

2025-09-06 via Nuitee
W
William
4
Pros:

The hotel was decent and the manager was very kind and helpful. But the area around the hotel was sketchy.

2025-08-23 via Nuitee
R
Romina
8
Pros:

It’s not located in the best area of San Francisco

2025-08-19 via Nuitee
L
Laura family
10
Pros:

The people that were working were very nice and friendly. The surrounding area was kind of loud at night but I was able to sleep.

2025-08-19 via Nuitee
T
Theresa
8
Pros:

Very nice for the location. Would be better if rooms had a fridge and microwave. Property also needs ice machine.

2025-08-14 via Nuitee
T
Theresa
6
Pros:

Nice for the price. Included parking.

2025-08-14 via Nuitee
J
Joey
8
Pros:

Room was really nice. Communication with person was difficult because couldn't understand what he was saying through plexiglass. Deposit was almost as much as the room, and 4 days later I'm still waiting to get it back.

2025-08-13 via Nuitee
J
Judy
8
Pros:

Got there early and was allowed to check in. Room was super clean.

2025-08-11 via Nuitee
E
Erik
10
Pros:

Great Spot for a great price. the room was clean. parking was free was the best part

2025-08-11 via Nuitee
M
Monique
10
Pros:

Clean quiet, comfortable. Loved everything about this place will definitely be back.

2025-08-06 via Nuitee
X
Ximenna partner
8
Pros:

Stay was nice, although parking was rough and filled quickly, still always got a spot. I do wish there was a fridge or microwave in the room but there was not. Nice shower though and clean room! Would/ will stay again.

2025-07-20 via Nuitee
F
Felicia friends
2
Pros:

The area is very unsafe. The guy running the place is weird too. We felt like he was watching us the whole time so it made us feel so uneasy. Our friend said he zoomed into the camera of our car when she checked in the second room. (We were still in the car). He called our second room with only girls in it to make sure we were awake for check out but we never requested this. Also left the light off in the room and we saw it was turned on when we came back which is weird?????

We had 5 people total. 3 in one and 2 in the other. When it came to check out, he was giving me a hard time saying I only booked one room for 2 and that he is going to have to charge an extra person fee. I booked for 3 btw. He was so confident that I booked for 2. He went to bring back the paper I signed and it said 2 NIGHTS and 3 GUESTS. This guy needs to double check himself before trying to call out customers. He also made a copy of my ID & my credit card. Is that legal??? I also had to write my address and ID number on the paper he gave which was weird.

We had a terrible experience here. The rooms are A LOT smaller than what the photo shows. It felt so dirty. The blow dryer is so outdated. I've never seen a blow dryer like that ever. The tube where the air is supposed to come out is yellow?? It looked so gross and crusty. The water was NOT draining the bathtub. There were so many things wrong about this place like I really cannot put it in a review. I really should've done better research.

2025-07-17 via Nuitee
S
Scott
6
Pros:

This hotel is located in the middle of Centro so it is noisy all day and night

2025-07-17 via Nuitee