Red Roof Inn Charleston - Kanawha City, WV

Hotels
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Red Roof Inn
5.9 (254 reviews)
100 Trueman Circle , Charleston , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Kind front desk staff
Quick and easy service
Good for price
Cons:
Filthy rooms
Dirty sheets
Musty smell
Poor neighborhood
No refund process

Categories

Cleanliness
3.15
Several reviews indicated the rooms were filthy and unclean, with dirty sheets and debris.
Service
9.15
Front desk staff were noted as kind and helpful despite overall dissatisfaction.
Location
7.15
Location was mentioned as not the best neighborhood, but the rooms were quiet despite being near a highway.
Room Quality
4.15
Multiple reviews highlighted issues with room condition, including stained sheets and a musty smell.
Amenities
6.15
No amenities were notably mentioned, average for this hotel tier.
Value for Money
7.15
Some guests felt it was good for the price, but overall cleanliness detracted from value.
Food and Beverage
6.15
Breakfast availability was mentioned as lacking, typical for some Red Roof Inns.
Overall Experience
4.15
Overall experience was poor, with several guests expressing disgust and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:51

Property Description

Convenient Location
Modern Amenities
Nearby Attractions

To book your stay at the Red Roof Inn Charleston-Kanawha City now, visit our website or call our reservations number.

Important information:

One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

5.9
Based on 254 reviews
Cleanliness: 3.15
Service: 9.15
Location: 7.15
Room Quality: 4.15
Amenities: 6.15
Value for Money: 7.15
Food and Beverage: 6.15
Overall Experience: 4.15
H
HAYNESWORTH • couple • us
10
He definitely exited my expectation
Pros:

Good place, neat and clean rooms

Cons:

Nothing

2025-11-16 • via Nuitee
D
David • couple • us
8
2025-10-20 • via Nuitee
E
Edward • family_with_children • us
1
2025-10-20 • via Nuitee
W
walid • couple • us
2
Cons:

Super dirty , dirty sheets and smell bad

2025-10-18 • via Nuitee
V
Virginia
2
Had reservations called told them my job rained
Pros:

Was dirt had a smell that I could not stand

2025-10-11 • via Nuitee
L
Leland • family_with_children • us
10
2025-10-07 • via Nuitee
T
Thadius
4
Pros:

Great people! Property not new… so a lot of age on the building. No breakfast options at all. Emergency stay would work but relaxing and luxury is not the option.

2025-10-07 • via Nuitee
E
Elizabeth • couple • us
9
Needed a quick place to finish our travel home due to exhaustion
Pros:

Quick and easy service

Cons:

No security lock workable

2025-10-06 • via Nuitee
S
stephanie
4
Pros:

Old, stained sheets. Sketchy neighborhood, smelled.

2025-09-29 • via Nuitee
G
Gillian • family_with_children • us
1
Don't risk it
Pros:

This place is filthy it has roaches and the place refused to give me my money back after I showed them the bugs ! They refused to accommodate us in no way disgusting

Cons:

I didn't like anything after I saw the room the sheets had looked like urine stains and hair all over the towels looked to be reusing them

2025-09-02 • via Nuitee
S
steven • solo_traveller • us
3
2025-09-02 • via Nuitee
T
Theresa • family
8
Pros:

Beds were a little hard for my liking but just needed a place to crash after a concert.

2025-08-18 • via Nuitee
M
michelle
10
Pros:

front desk was kind and helpful.

2025-08-12 • via Nuitee
K
Kathy • couple • us
8
2025-08-05 • via Nuitee
G
Gillian • family_with_children • us
10
2025-07-24 • via Nuitee
J
John
6
Good for price
Pros:

Good for price

2025-07-24 • via Nuitee
J
Joshua • family_with_children • us
10
Pros:

Although the hotel was on the highway it was surprisingly quiet in the room. It was very clean and comfortable.

Cons:

I wish they'd had breakfast like most other Red roof inns do.

2025-07-21 • via Nuitee
P
Pablo • family_with_children • us
1
Cons:

Ni siquiera entramos. Al llegar vimos el lugar, se veía sucio y parecía hotel de mala muerte, los alrededores descuidados y el lugar estaba apartado ,muy feo.

2025-07-21 • via Nuitee
C
Carol
6
Not the best neighborhood
Pros:

None of the ice machines worked, the room was stuffy and only one chair to sit in

2025-07-15 • via Nuitee
K
Kim • family_with_children • us
1
Do not recommend this hotel!
Pros:

There was nothing to like about this hotel. Our room was very dirty. I think the only thing that was cleaned was the toilet and sink. The floor was very dirty, a lot of debris left under the desk and sink area. There is no way the vacuumed the room before we arrived. The lamp in the room was obviously broken as the lamp shade was hanging sideways. The room stunk very musty. The bed sheets were stained in several spots. We did not stay, we have requested a refund. This process isn't easy. Red Roof told me I had to go through Bookings, since that is how I booked the room. I reached out to Bookings, and they have told me I have to reach out to Red Roof. I'm not getting any results, very frustrating. I would not recommend this hotel, very disgusting.

Cons:

See above, nothing to like about this hotel. Very dirty!

2025-07-14 • via Nuitee