SureStay by Best Western Massena

Hotels
•
SureStay Collection by Best Western
8.3 (49 reviews)
15054 State Highway 37 , Massena , US
+1 315-764-0246

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Friendly and accommodating staff (multiple mentions, named staff praised)
Good breakfast / waffle option
Quiet location
Newly remodeled rooms / AC working
Spacious and comfortable rooms (for many)
Cons:
Occasional dirty room reported
Broken juice machine / limited beverage options
No flavored coffee creamer
Shower poor / no bathtub plug
Missing rollaway bed / uncomfortable beds
Breakfast sometimes late and crowded
Perceived as pricey by at least one guest
Difficult to find transport / somewhat far from city for some

Categories

Cleanliness
8.6
Mostly praised as very clean and spotless in multiple reviews, though one review explicitly reported a dirty room so score is slightly reduced.
Service
9.2
Consistently excellent mentions: friendly, accommodating staff, specific praise for Renee and reception; multiple notes about helpfulness and professionalism.
Location
8.2
Often described as perfectly located and quiet; a couple of mentions note it is somewhat far from the city center, so generally positive but not flawless.
Room Quality
8
Rooms described as spacious, newly remodeled, AC working and comfortable in many reviews, but issues reported with uncomfortable beds, missing rollaway and a poor shower in some cases.
Amenities
7.8
Breakfast/self-serve amenities generally appreciated (waffles praised), but complaints about broken juice machine, lack of flavored creamer and no bath plug reduce the score.
Value for Money
7.4
One reviewer explicitly called the stay 'kinda pricey' for what was provided; other reviews do not praise value strongly, so this is a weaker area.
Food and Beverage
8.1
Breakfast was frequently praised (good selection, waffles), but there were service/timing issues (late breakfast, crowded breakfast room) and limited beverage options at times.
Overall Experience
9.1
Overall sentiment is very positive: several reviewers said they were very happy, would stay again, and called it a 'must stay'; isolated negatives exist but do not dominate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location near St. Lawrence Seaway
Experience comfort and convenience at EconoLodge Massena, located just 2 miles from the stunning St. Lawrence Seaway.

Cozy Rooms with Essential Amenities
Unwind in our rooms equipped with a microwave, fridge, and coffee maker, along with free Wi-Fi and cable TV. Relax in the simple yet welcoming ambiance, complete with a designated seating area.

Relaxing Facilities and Nearby Attractions
Take advantage of our business center services, or bask in the sun on our tranquil terrace with shaded tables. Explore Massena Country Club nearby or head to Coles Creek State Park for a day of outdoor adventures.

Book now to enjoy a delightful stay at EconoLodge Massena and make the most of your trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that Pets fees is $35 Per Pet, Per Night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSS

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 49 reviews
Cleanliness: 8.6
Service: 9.2
Location: 8.2
Room Quality: 8
Amenities: 7.8
Value for Money: 7.4
Food and Beverage: 8.1
Overall Experience: 9.1
M
Mea • couple • us
10
2026-11-06 • via Nuitee
M
Mea • couple • us
10
2026-11-06 • via Nuitee
M
Mea • couple • us
10
2026-11-06 • via Nuitee
G
Gerard • solo_traveller • us
7
2026-10-16 • via Nuitee
B
Bernie • couple • us
8
It met all our needs and we had a good night of sleep.
2026-10-16 • via Nuitee
L
Lauren • couple • us
8
2026-10-15 • via Nuitee
N
Nicole • family_with_children • us
10
2026-09-15 • via Nuitee
J
John • solo_traveller • us
8
Very good. The facility was spotless and served its purpose perfectly. Thank you.
Pros:

Breakfast was just what I required and easy to self serve.

Cons:

N/A

2026-09-14 • via Nuitee
W
Wilson • couple • us
9
2026-08-31 • via Nuitee
Z
Zweck • solo_traveller • us
10
2026-08-17 • via Nuitee
E
Eric • family_with_children • us
10
Pros:

The room was very clean and spacious the staff was very friendly and accommodating even getting me a first floor room for my father who has bad hips

Cons:

I can't say anything could have been better they exceeded all of my expectations and went above and beyond

2026-08-06 • via Nuitee
L
Lisa • couple • us
8
Overall we were very happy with everything .
Pros:

Breakfast was great . I loved the waffle choice.

Cons:

Flavored Coffee creamer would be nice . The juice machine was broken and only orange was available.

2026-08-03 • via Nuitee
P
Peter • family_with_children • ca
8
Pros:

Excellent staff

2026-07-23 • via Nuitee
S
Stefan • couple • ca
8
2026-07-22 • via Nuitee
P
pamaO7701CS • Solo travel
10
A definite must stay.
Pros:

Renee was fantastic. Recommended wonderful food establishments nearby, very nice. The hotel was perfect for our few days getaway. Perfectly located. Room was perfect. AC worked great. Newly remodeled room, getting away from carpeting.
We will stay again if we are in the area.

2026-07-07 • via Tripadvisor
C
Christopher • solo_traveller • us
5
2026-07-06 • via Nuitee
P
Peter • family_with_children • ca
8
Good enough facilities , lady on reception was brilliant ,
Pros:

Very quiet location

Cons:

Shower was poor , no plug to take a bath

2026-07-02 • via Nuitee
D
DAWN • solo_traveller • us
8
2026-06-28 • via Nuitee
A
Aditya • solo_traveller • us
8
Comfortable stay, polite staff
Pros:

Polite staff, clean room, good breakfast

Cons:

Difficult to find transport

2026-06-25 • via Nuitee
M
Mathias • extended_group • de
9
2026-06-21 • via Nuitee