Santa Fe

Hotels
8.9 (589 reviews)
colon y sucre direccion principal , Otavalo , ec

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Children allowed
Pets allowed

Facilities

24-hour front desk
Room service
Terrace
Family rooms
Pets allowed
Laundry
Airport shuttle
Safety deposit box
Tour desk
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Value for money
Cons:
Weak WiFi
Shower issues
No parking
Small bathroom

Categories

Cleanliness
8.69
Many reviews emphasized spotlessness but mentioned some cleanliness issues in the shower and in one room.
Service
9.46
Frequent mentions of friendly and accommodating staff contributed positively to service.
Location
9.4
Consistently praised for central location and ease of access to attractions.
Room Quality
8.65
Several reviews highlighted comfort, but also mentioned issues like small bathrooms and noise.
Amenities
8.28
Mixed reviews regarding WiFi and lack of kitchen access, but hot water was frequently mentioned.
Value for Money
8.74
Overall seen as a good deal, particularly for the location and services offered.
Food and Beverage
8.79
Not heavily addressed, assumed standard quality for this hotel tier.
Overall Experience
9.16
General sentiment leans towards positive, especially with regards to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:11

Property Description

Stunning Terrace with City Views
Enjoy breathtaking views of the city from our terrace while sipping on your favorite drink from the bar.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring a desk, TV, private bathroom with free toiletries, and a fridge for your convenience.

Convenient Services for Guests
Benefit from our 24-hour front desk, room service, and tour organization to make your stay hassle-free.

Ready to experience the beauty of Otavalo? Book your stay at Santa Fe now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: UIO

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.9
Based on 589 reviews
Cleanliness: 8.69
Service: 9.46
Location: 9.4
Room Quality: 8.65
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.16
N
Nicolas • solo_traveller • ec
9
2026-06-27 • via Nuitee
P
Paúl • family_with_children • ec
9
Especial
Pros:

Todo cerca del centro

2026-06-26 • via Nuitee
P
Phattharaporn • couple • th
10
Pros:

Tuve una experiencia maravillosa en este hotel. Quiero agradecer especialmente a Liz por toda su ayuda, amabilidad y dedicación. Siempre estuvo dispuesta a ayudarme con una gran sonrisa y hizo que mi estancia fuera mucho más cómoda y agradable.

¡Muchas gracias, Liz, por tu calidez y hospitalidad! Sin duda recomendaría este hotel y volvería a hospedarme aquí.

2026-06-25 • via Nuitee
I
iretas • solo_traveller • it
9
2026-06-23 • via Nuitee
Q
Quilachamin • solo_traveller • ec
10
Pros:

Todo

2026-06-22 • via Nuitee
L
limor • solo_traveller • us
9
2026-06-22 • via Nuitee
L
limor • solo_traveller • us
10
2026-06-21 • via Nuitee
L
luis guillermo • couple • co
10
Pros:

La Ubicación del alojamiento

2026-06-16 • via Nuitee
G
gabriella • solo_traveller • mq
10
Il migliore di Otavalo
Pros:

Rapporto qualità prezzo incredibile!
L'hotel bellissimo, molto pulito, personale gentile. Doccia con acqua calda perfetta.

Cons:

Wifi non velocissimo

2026-06-12 • via Nuitee
D
Daniel • solo_traveller • ec
4
2026-06-11 • via Nuitee
T
Tello • solo_traveller • co
10
2026-06-09 • via Nuitee
L
Laura • solo_traveller • pt
10
2026-06-04 • via Nuitee
C
Cezar • solo_traveller • lu
10
2026-06-03 • via Nuitee
W
William • solo_traveller • mx
10
2026-06-01 • via Nuitee
E
Edison • solo_traveller • es
10
2026-05-28 • via Nuitee
C
Caiza • solo_traveller • ec
9
2026-05-26 • via Nuitee
M
Muenala Yaselga • solo_traveller • ec
10
Tranquilidad
Pros:

Valoro mucho la tranquilidad

Cons:

Todo estuvo bien

2026-05-26 • via Nuitee
J
Juan Andres • family_with_children • it
10
2026-05-25 • via Nuitee
J
Jefferson • solo_traveller • ec
10
Calidad, comodidad y Económico
Pros:

Sus instalaciones impecables, todo muy limpio y las personas q atienden muy amables. Si regresaria a Otavalo no dudaria en regresar a Santa fe

Cons:

Todo muy bien

2026-05-25 • via Nuitee
L
Liliana • extended_group • ec
1
Pésimo servicio de todo el personal
Cons:

Después de confirmar varias veces con el personal, a la llegada no sabían de nuestras habitaciones, luego otra persona me contactó pidiendo pagar un valor adicional de $1,90 por la reserva, éramos un grupo de 13 personas nos demoramos en salir media hora y nos cobraron $10 extras, siendo un lunes que no habían más huéspedes, no lo recomiendo para nada, el peor servicio que recibimos en Ecuador!!

2026-05-20 • via Nuitee