Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1760 reviews)
Lopez de Hoyos 4 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

Location

Guest Reviews

9.4
Based on 1760 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
A
ana maria • solo_traveller • es
10
2026-04-16 • via Nuitee
L
Luiz Carlos • solo_traveller • pt
9
2026-04-16 • via Nuitee
يزيد • couple • sa
10
2026-04-15 • via Nuitee
B
Betak • family_with_children • hu
8
This is maximum 4 stars, not 5
Pros:

Reggeli és a fürdőkád a zuhany mellett

Cons:

Szerintem ráférne egy felújítás, ez Magyarországon max 4 csillag lenne

2026-04-14 • via Nuitee
F
Faye • couple • gb
8
Great stay in Madrid
Pros:

Nicely decorated,
Not quite a 5* rooms could of been better lit and it could of felt more luxury

Cons:

Dark and no draws next to the bed also roof bar not open yet

2026-04-13 • via Nuitee
V
Vasi • extended_group • ro
9
Pros:

Patul f confortabil

Cons:

Nu a fost ceva să nu îmi placă

2026-04-12 • via Nuitee
A
A3033UIandred • NONE
10
Great Family Hotel
Pros:

The family suite was perfect for a family of 4. The amenities were great, including breakfast and dinner options. The room was clean and modern, and we were able to plug in our amazon firestick using the ports that they made available.

2026-04-09 • via Tripadvisor
O
Olimpia Dana • extended_group • ro
10
2026-04-09 • via Nuitee
R
Roxana Andreea • couple • lu
10
2026-04-09 • via Nuitee
L
Leticia • couple • es
10
2026-04-09 • via Nuitee
C
Claudia • couple • pe
10
Excelente ubicación, instalaciones cómodas y personal ⭐️⭐️⭐️⭐️⭐️
Pros:

Todo excelente. Las personas de recepción muy amables y dispuestas a dar las mejores soluciones.

Cons:

Las habitaciones son pequeñas, pero la verdad muy cómodas.

2026-04-09 • via Nuitee
J
Jarosław • couple • pl
10
2026-04-09 • via Nuitee
V
Vasi • couple • ro
10
Minunat
Pros:

Totul a fost minunat

Cons:

Nu a fost ceva ce nu mi-a plăcut

2026-04-08 • via Nuitee
F
FERNANDO • couple • es
10
2026-04-06 • via Nuitee
A
Alejandro • couple • es
10
2026-04-06 • via Nuitee
C
Carolina • couple • de
7
Friendly staff, great location. Hotel ok
Pros:

The staff is super friendly

Cons:

The rooms and bathrooms could benefit from a renovation

2026-04-06 • via Nuitee
R
Rafael • couple • us
10
2026-04-03 • via Nuitee
O
Olivia • couple • es
9
2026-04-03 • via Nuitee
J
Julia • couple • pt
9
Pros:

O pequeno almoço foi simplesmente maravilhoso com variedade, qualidade e apresentação impecáveis. O staff foi extremamente simpático. O quarto estava impecavelmente limpo, o chuveiro era excelente, com boa pressão e temperatura, e as instalações do hotel em geral são ótimas. Recomendo sem hesitar.

Cons:

N/A

2026-04-01 • via Nuitee
C
Carolina • couple • do
10
2026-04-01 • via Nuitee