VOA San José Palace Hotel

Hotels
7.5 (151 reviews)
Rua Doutor Mariano Jatati Marcondes Ferraz, 215 b: centro , Osasco , BR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
6.64
Cleanliness was notably criticized due to stained bed linens and a smelly blanket.
Service
8.61
Service received mixed reviews, with some staff being helpful while others were poor.
Location
8.65
Location is generally praised for being convenient and near attractions.
Room Quality
6.6
Room quality is considered poor with mentions of outdated furnishings and maintenance issues.
Amenities
7.63
Amenities provided are subpar, especially breakfast options; however, there are basic services.
Value for Money
7.59
Value for money is perceived as acceptable, though some aspects do not meet expectations.
Food and Beverage
6.64
Food options were described as limited, particularly regarding breakfast items.
Overall Experience
7.61
Overall experience is mixed, highlighting both positive staff interactions and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:34

Property Description

Convenient Location

Located in Osasco, just a short distance from popular stadiums and attractions, VOA San José Palace Hotel offers easy access to key landmarks in the area.

Comfortable Accommodation

Experience comfort and convenience in our air-conditioned rooms equipped with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Exceptional Services

Enjoy top-notch services including room service, a 24-hour front desk, and luggage storage, ensuring a hassle-free stay for all guests.

Book your stay at VOA San José Palace Hotel for a memorable and relaxing experience in Osasco!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 151 reviews
Cleanliness: 6.64
Service: 8.61
Location: 8.65
Room Quality: 6.6
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 7.61
J
Joao Neto • family_with_children • br
8
Pros:

Cadê da manhã localização

Cons:

Instalações precisam ser atualizadas , lençóis também tudo muito antigo. O preço não condiz com a realidade .

2026-10-15 • via Nuitee
R
Raul • family_with_children • br
10
2026-10-15 • via Nuitee
A
ADRIANA • family_with_children • br
7
tirando a cama que era pequena, do restante exceleste
Pros:

café da manhã muito bom
recepção Ótima
ambiente no geral muto bom
localização ótima

Cons:

Não gostei de que paguei por uma cama grande que o site me dava essa opção para os dois quartos e quando cheguemos nos quartos era camas pequenas; questionei na recepção a resposta que tive é que o hotel não tem essa opção; então porque é oferecido?

2026-10-14 • via Nuitee
F
Fernanda Beatriz • couple • br
5
2026-10-14 • via Nuitee
M
Márcia • solo_traveller • br
7
2026-10-13 • via Nuitee
M
Márcia • extended_group • br
1
2026-10-13 • via Nuitee
R
Renata • solo_traveller • br
6
Pros:

Café da manhã muito bom

Cons:

O colchão da cama é desconfortável.As pias,vaso sanitários, antigos . Não tem álcool gel disponível para os hóspedes.
Fora isso,hospedagem ok
Recomendo

2026-10-12 • via Nuitee
V
Vanderson • extended_group • br
8
Ótima!
Pros:

Gostei da limpeza, Hall de entrada, funcionários da portaria, café e funcionamento geral.

Cons:

O banheiro está precisando de atualização. Tudo funcionando bem, porém um pouco datado.

2026-10-12 • via Nuitee
C
Caroline • solo_traveller • br
9
Posso dizer que seria um quase top custo benefício bom mas deixou a desejar com as cobertas
Pros:

Da educação dos funcionários principalmente da garota de cabelo comprido e do rapaz que trabalhavam mais a noite.. eles sao maravilhosos sem palavras .. muito educados e prestativos nao lembro o nome mas sao dignos de todos os elogios

Cons:

Das cobertas estavam com cheiro de usadas e sujas . Nao usei pq me incomoda o mal cheiro
Sugestão lave as cobertas empacotei as .. pq gosto muito de cobertas limpas ..
E uma mulher que estava repondo o cafe da manha uma mais Alta ela estava muiti mal humorada..
Porém tambem tinha uma mais baixinha que era um docinho..

2026-10-12 • via Nuitee
T
Tereza • extended_group • br
7
Cumpriu o proposito
Pros:

Localização

2026-10-10 • via Nuitee
F
Fabricio alves • solo_traveller • br
8
2026-10-08 • via Nuitee
G
Gomes • solo_traveller • br
8
2026-10-08 • via Nuitee
G
Goma • solo_traveller • br
9
2026-10-08 • via Nuitee
G
Gustavo • solo_traveller • cl
8
2026-10-07 • via Nuitee
P
Pedro • solo_traveller • br
6
Não gostei, achei bem ruim. Não voltaria.
Pros:

Nada

Cons:

Os quartos são velhos é falta uma reforma

2026-09-18 • via Nuitee
P
Paulo • family_with_children • br
5
2026-09-18 • via Nuitee
W
Wanderley • solo_traveller • br
8
2026-09-10 • via Nuitee
A
ADRIANO • couple • br
7
Me senti bem e seguro no hotel.
Pros:

Do atendimento e do café da manhã!

Cons:

O colchão.

2026-09-07 • via Nuitee
R
Rafael Assunção • solo_traveller • br
7
2026-09-03 • via Nuitee
A
Alexandre • couple • br
7
2026-09-03 • via Nuitee