Red Roof Inn Grand Rapids Airport

Hotels
Red Roof Inn
5.8 (181 reviews)
5131 28th Street SE, Grand Rapids, Michigan, 49512 , Grand Rapids , US

Pets allowed

Facilities

Long-term parking
Free WiFi
24-hour front desk
Wheelchair accessible
Picnic area
Television in common areas
Wheelchair accessible parking
Braille or raised signage
24-hour business center
RV, bus, truck parking
See all facilities

Review Highlights

Cons:
Dirty rooms with bugs
Rude staff
Unpleasant and unsanitary conditions
Inaccurate information about amenities

Categories

Cleanliness
3.44
Numerous reviews highlighted the hotel being dirty and unsanitary, with bugs and filth in rooms.
Service
5.41
Several reviews mention rude staff and lack of assistance, reflecting poor service experiences.
Location
7.45
Some mention of a nearby family living on property indicates a questionable location, though it's near other accommodations.
Room Quality
4.4
Reviews consistently describe issues with room quality, including unpleasant smells, stained bedding, and outdated facilities.
Amenities
6.43
Basic amenities were mentioned, but they did not meet the expectations for cleanliness and comfort.
Value for Money
8.39
While the hotel was cheap, the quality of stay did not justify the price, as cleanliness was severely lacking.
Food and Beverage
6.44
No specific food or beverage services mentioned in reviews.
Overall Experience
4.41
Negative sentiments dominate the reviews; many guests reported regrettable stays and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:10

Property Description

Convenient Amenities
Enjoy complimentary WiFi, a TV in the common area, and a picnic area.

Featured Amenities
Experience a 24-hour business center, a 24-hour front desk, and coffee/tea in the common area.

Comfortable Accommodations
Relax in one of the 107 air-conditioned rooms with refrigerators and flat-screen TVs.

Experience convenience and comfort at Red Roof Inn Grand Rapids Airport. Book your stay now.

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.8
Based on 181 reviews
Cleanliness: 3.44
Service: 5.41
Location: 7.45
Room Quality: 4.4
Amenities: 6.43
Value for Money: 8.39
Food and Beverage: 6.44
Overall Experience: 4.41
N
Nico
2
Pros:

DONT bring your kids. Adults only

2025-10-08 via Nuitee
A
Arash
6
Pros:

Friendly staff. Affordable but the rooms are dated and are in need of a renovation.

2025-10-05 via Nuitee
C
Clyde
2
Pros:

We booked thru Expedia one month prior. They confirmed a handicap roll out shower stall. None available upon arrival. Gave us a handicap room that had no handheld shower head or a non-slip surface in the tub. A real death trap for a disabled person. No coffee maker and other convivence items.

2025-09-29 via Nuitee
E
Edward
4
Pros:

The hotel is fine. Your AI chat bot told me there was an airport shuttle when there isn’t. It’s the whole reason I got the room

2025-09-14 via Nuitee
J
Jason
2
Pros:

Bad

2025-09-07 via Nuitee
C
Cliff
2
Pros:

It smells terrible and furniture is beat up. I will never ever go back

2025-09-01 via Nuitee
W
Walter family
2
Pros:

the smell of smoke came out of the room so strong that it was not possible to stay there. It was supposed to be a non-smoking room.

We had to look for another accommodation in the middle of the night.

2025-08-19 via Nuitee
J
Jason
2
Terrible and Disgusting
Pros:

This place was so dirty and disgusting that even know it was free stay we left and paid $300 to stay next door at the Dury Inn Suits ) amazing place btw)! The picture of the Red Rooff Inn online is the the hotel you’re staying at. The whole building is completely run down. The doors were filthy, our bed had stained sheets and pillowcases, the toilet isn’t fastened to the floor , the bathtub was filthy floors covered in filth ect . i’ve had cleaner public gas station bathrooms than this place ! Front desk refused to move us . We were in room 211. Dury Inn Next Door is really nice!

2025-08-17 via Nuitee
J
Jacquelyn
4
Pros:

While walking into my room, I noticed a homeless family living on the property next to the dumpster. Very sad. This is definitely a property people live in long term and there’s a lot of shady behaviors. I didn’t feel safe at all. Then entering the room the light didn’t work. Stains on the sheets, the roof is peeling off, I go to take a shower there’s hair everywhere. I left after an hour. My anxiety was too high to stay there for a night.

2025-08-16 via Nuitee
C
Cole
2
Pros:

Bugs on bed, overwhelming smell of cigs, decided it was not a safe stay and ate money to go next door to the Drury

2025-08-11 via Nuitee
L
Linda
4
Pros:

The room was dirty. There were stains and peeling on the walls and ceiling. There were rust stains in the sink and tub. The bed and bedding was stained. The bedding was cheap and flimsy. The mattress and pillows were uncomfortable. The furniture was cheap and every item had peeling veneer. The carpets were stained. The inside and outside of the entry doors were dirty. The lobby and rooms had a weird smell—kind of like stale smoke, dirt, and chemicals. It was very off-putting. I've been to other Red Roof Inn motels, and this one was, by far, the most disagreeable. The only good thing I can say is that it was cheap. But, as there are other motels in the area at or near the same price, I advise you skip this one.

2025-08-07 via Nuitee
R
Rual
2
Bed bugs - rude staff
Pros:

Rude staff, bed bugs in rooms, wouldn't move us to cleaner rooms or discount our money. Worst place my guys have ever stayed!

2025-08-04 via Nuitee
S
Scott family
2
Pros:

Dirty room bugs disgusting this place should be trn down. I want fiull refund. First room smeld second room had bugs . Never go to this hotel ever again. I may contact authorities. Unacceptable conditions. Should be shut down.

2025-08-02 via Nuitee
R
Ryan
2
Worst hotel stay ever
Pros:

It was the most awful filthy in sanitary inconvenient hotel I’ve ever stayed in. Ac vent fan wall unit busted. Holes in well screen bath door dirt all over walls ceiling n stains on beds. Called hotels.com and tried to chat n tried hotel office n kept getting hung up on n went to office n waited 7x n girl locked door n walked out of office as i showed up. Stay should be refunded osha should step in or tear down hotel. Reported to office in am b4 leaving.

2025-08-02 via Nuitee
R
Robbin partner
2
Pros:

The only highlights are the bathrooms are updated and they don’t charge a deposit, but you get what you pay for. But, I did not pay for the roach in my room.

2025-07-30 via Nuitee
J
JO-elias
2
Pros:

Aucun service , C’etais horrible, mais quelle horreur . Si j’avais pas payer en avance j’aurais même pas passé une nuit dans cette caverne complètement crasseuse.
Les pires conditions que j’ai vecu dans ma vie cette hôtel le dépasse de loin ….. et moi j’ai vécu dans un camp de réfugiés..

2025-07-28 via Nuitee
C
Christopher partner
2
Pros:

Dirty, unsafe, and had no hot water. Worst hotel ever. I checked out after one night

2025-07-28 via Nuitee
K
Kendra family
2
Pros:

Stains all over the wall and stains on the comforter! Stunk so bad and the ac looked like we were going to get asbestos

2025-07-27 via Nuitee
M
Miss Amy
6
Some bravery required.
Pros:

I chose this motel for its location. It has a mini-fridge. Two HUGE bugs in the room's bathroom. Frightfully huge. My vanity sink dripped a TON and formed a lake on the room floor which took three towels on the floor the whole time to mop it up / to absorb it. My room's window did not open which was a detriment. LOTS of loitering guests (or RESIDENTS??).....rubbernecking. People drinking and doing drugs in the motel parking lot. Bed was very comfortable and was clean. RIGHT next to a gas station which was great.
Well-priced room which is another reason why I chose this place. I am not easily scared-off, so I chose this place as my motel, but others might be afraid of the bugs and the drugs. It was a bit noisy, and it had limited TV service. Towels were clean.

2025-07-18 via Nuitee
H
Heather family
2
Pros:

This property is extremely run down and dirty. The staff is nice and tries but do to I’m guessing having long term people staying the rooms are filthy, full of bugs, rusted tubs that don’t drain, water that doesn’t get hot and having to hold the handle for toilets. There are bed bugs. I’m glad I didn’t bring any luggage into the rm and upset i had to keep my dog caged the entire stay due to bugs. Not a very convenient place to stay with children or an animal. Even with the cheap price it’s not worth it. They need to burn down the bedbug infested hotel.

2025-07-17 via Nuitee