Quality Inn & Suites Biltmore East

Hotels
•
Quality Inn
7.4 (988 reviews)
1430 Tunnel Road , Asheville , us
custserv@choicehotels.com

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
8.6
Guests praised the cleanliness of the rooms, consistently mentioning it as a positive aspect.
Service
8.7
Service was generally appreciated, with friendly staff being highlighted, although a few guests had complaints about specific instances.
Location
8.2
The hotel's location was praised for its proximity to key landmarks and public transport.
Room Quality
7.7
Rooms were generally described as comfortable and clean, although some guests mentioned minor maintenance issues.
Amenities
7.7
While some guests appreciated the provided amenities like the gym and pool, others mentioned the lack of certain services like a spa.
Value for Money
6.3
Opinions varied regarding the value for money, with some feeling the price was high for the services offered.
Food and Beverage
7
Breakfast and restaurant services received positive feedback, although some guests suggested more variety could be offered.
Overall Experience
8.5
Most guests had a positive overall experience and expressed a willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 08:36

Property Description

Mountain Retreat Accommodations
Located in the scenic Appalachian mountains, Quality Inn & Suites Biltmore East offers a tranquil escape just minutes from the famous Biltmore Estate. Enjoy the stunning mountain views from your room or opt for a luxurious whirlpool suite for a truly relaxing stay.

Convenient Amenities
Start your day with a delicious full hot breakfast buffet before exploring the area. Stay connected with complimentary WiFi and take advantage of the fitness center, outdoor pool, and business center during your stay. With on-site ticket purchase options for the Biltmore Estate, your itinerary planning just got easier.

Ideal Location
Conveniently situated just a short drive from downtown Asheville and the Asheville Brewery Tours, our hotel provides easy access to local attractions while offering a peaceful retreat in the mountains. Book now for a memorable mountain getaway at Quality Inn & Suites Biltmore East.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Guests under the age of 18 can only check in with a parent or official guardian.
You must show a valid photo ID and credit card upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 988 reviews
Cleanliness: 8.6
Service: 8.7
Location: 8.2
Room Quality: 7.7
Amenities: 7.7
Value for Money: 6.3
Food and Beverage: 7
Overall Experience: 8.5
S
Shannon • family with young children • us
8
Very good
2025-07-30 • via Nuitee
M
Mari • young couple • us
8
Very good
Cons:

The CARPET! Was sticky & Gross! Room was nice otherwise

2025-07-23 • via Nuitee
K
Keshia • young couple • us
5
Passable
Pros:

Location

Cons:

Bed was hard and people were loud kept walking pass the door

2025-07-21 • via Nuitee
J
John • solo traveller • us
5
Passable
2025-07-21 • via Nuitee
S
Shasta • family with young children • us
10
Exceptional
2025-07-21 • via Nuitee
M
Maddox • young couple • us
7
Good
Pros:

Needed more options-fresh fruits, Breakfast muffins, maybe bacon strips

2025-07-20 • via Nuitee
W
William • family with young children • us
10
Exceptional
2025-07-19 • via Nuitee
A
Adrian • review category business travellers • us
10
It was a comfortable setting.
Pros:

Everything

Cons:

Tents outside

2025-07-02 • via Nuitee
C
Christopher • young couple • us
6
Pleasant
Cons:

It was kinda noise at times

2025-07-01 • via Nuitee
D
David • family with young children • us
10
Exceptional
Pros:

Very nice,great staff

2025-06-30 • via Nuitee
A
Anonymous • young couple • us
8
Very good
2025-06-23 • via Nuitee
N
Norma • young couple • us
10
I will be staying here again
Pros:

rooms are always very clean and the breakfast is great!

Cons:

nothing because everything was perfect

2025-06-13 • via Nuitee
K
Kristen • family with young children • us
8
Very good
2025-06-05 • via Nuitee
M
Mary • young couple • us
10
Exceptional
Pros:

I love the jacuzzi siites, very comfortable, and clean and located in a great area. Welcoming staff were super friendly.

Cons:

Checking out staff not very friendly.

2025-06-01 • via Nuitee
F
Fipp • family with young children • us
8
Very good
2025-05-28 • via Nuitee
G
Grace • young couple • us
3
This motel doubles as a veterans shelter
Pros:

The room I chose had a two person sized jacuzzi tub that was really enjoyable. We had also intended to enjoy the pool, but it was a bit too chilly for that.

Cons:

Apparently there was an event being held at the motel for Memorial Day, which blocked off a huge chunk of parking for the entire weekend. There were 2 refrigeration units powered by generators outside the rooms 24 hours/day, which made falling asleep hard. The property is not well maintained and many of the rooms are actually used as offices/homes for some kind of veterans rehabilitation services. It's billed as pet-friendly, but there's nowhere to actually walk your dog to do his business except the small sections of grass in front of the building. There are also no sidewalks to get out and walk to nearby businesses. I'd say you get what you pay for, but I actually think the price for what we got was too high.

2025-05-27 • via Nuitee
B
Beth • family with young children • us
5
Passable
2025-05-26 • via Nuitee
R
Ronald • young couple • us
10
Exceptional
Pros:

The bed was comfortable and very clean room

Cons:

The curtains didnt close all the way so light shined in

2025-05-11 • via Nuitee
W
Walizer • review category business travellers • us
4
the next time i am going to stay at the Comfort Inn across the street.
Cons:

the furniture in the room is old. the office chair was broken.

2025-05-08 • via Nuitee
S
Shannon • family with young children • us
10
My 2nd time staying at this hotel and my last trip was fantastic! Thank you for all your kindness and love shown to my p
Pros:

Staff was excellent! So very friendly . Pets allowed, pet fee only $25 ! Enjoyed the breakfast with biscuits and gravy,eggs. Photos are the sweet lady who worked at the check in desk,2nd is a Mountain View from outside the property. We will definitely stay again our next trip

Cons:

Only shortcoming was not having a breakfast meat at breakfast. Beds were okay

2025-05-05 • via Nuitee