Hyatt Place New Orleans Convention Center

Hotels
•
Hyatt Place
8.2 (1157 reviews)
881 Convention Center Boulevard , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient access to attractions
Cons:
Cleanliness issues
Room comfort problems
Limited food options

Categories

Cleanliness
6.78
The hotel showed signs of wear and poor upkeep, including filthy air filters and moldy smells.
Service
9.25
Staff was generally praised for their friendliness and helpfulness, contributing positively to the guest experience.
Location
9.29
Excellent proximity to the Cruise Port and other nearby attractions, making it very convenient.
Room Quality
7.24
Some reports of discomfort from beds and issues with room temperature that were not addressed.
Amenities
8.27
Good variety of breakfast options but some complaints about quality and missing items.
Value for Money
8.23
Overall location and service makes it a reasonable choice for guests, despite room issues.
Food and Beverage
7.78
Breakfast received mixed reviews; while it had variety, some items were noted as unsatisfactory.
Overall Experience
8.75
Despite some issues, guests enjoyed their stay and appreciated the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt Place New Orleans Convention Center. Each room features a cozy seating area and a swivel flat-screen TV for your entertainment needs.

Exceptional Amenities
Enjoy a complimentary buffet breakfast and unwind at the snack bar. The 24-hour front desk ensures all your needs are met promptly. Don't forget to take a moment to relax in the beautiful indoor atrium courtyard.

Prime Location
Located next to the Ernest N. Morial Convention Center, and just a short drive away from the Caesars Superdome and the airport, our hotel is the perfect choice for both business and leisure travelers.

Book now for an unforgettable stay at Hyatt Place New Orleans Convention Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1157 reviews
Cleanliness: 6.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.75
R
Rupesh • extended_group • us
1
Pros:

Location and breakfast

Cons:

booked two queen but they said can only give one king

2026-02-13 • via Nuitee
S
sej2002 • Business
2
Stay away!
Pros:

Overall, pretty outdated hotel with funky smelling rooms. The best thing about this property is its location as it is literally across from the convention center. The Hotel breakfast was also pretty Good: the eggs were not too dry and the fruits are fresh.
The rooms however, are very updated, with non-working phones, rust stains over the countertop, mirror, and some scratches along the wall. in addition, there was only one functioning elevator for the entire 8 floors of the hotel! the wait time was excruciatingly long for the elevator!

2026-02-12 • via Tripadvisor
S
Steven • couple • us
9
Cozy and comfortable
Pros:

Friendly staff and close to everything I needed

Cons:

Cost for 1 night was a little high in my opinion but it’s ok

2026-02-11 • via Nuitee
C
candicecR5650IM • NONE
6
Just ok
Pros:

Location was good, check in was easy but when we arrived there were no carts available and we were told that they would have to go walk the floors to find them. Then we found out the ice maker in our floor was broken so we had to go to other floors to get ice (when we needed to top off ice chests). Then, only one elevator was working. There was a bad odor in the bathroom when we ran the water (and not because it was well water). Other than that, the room was clean we didn’t have breakfast as we were staying for a carnival ride and we had to get started early.

2026-02-09 • via Tripadvisor
J
Jessica • family_with_children • us
10
Nice and comfy
Pros:

Close to everything we needed and the best breakfast I’ve ever seen!

Cons:

The elevator was broke so only one worked

2026-02-09 • via Nuitee
K
Kaitlin • family_with_children • us
6
2026-02-09 • via Nuitee
J
Jerry • couple • us
10
Pros:

Great location to Cruise ship

2026-02-09 • via Nuitee
M
Madison • family_with_children • us
4
Pros:

Good location

Cons:

Hotel room was dusty, floors were dirty, one elevator was broken, 2nd was broken for a little while I was trying to get all my luggage down,

2026-02-09 • via Nuitee
V
Venita • extended_group • us
10
Pros:

Location and amazing staff

Cons:

Nothing

2026-02-08 • via Nuitee
M
Marcus • couple • us
4
Will not recommend or return
Pros:

OLD, out dated, mattress had quite a few stains, worn out lumps in mattress
Dirty filth behind mattress when pulled forward to check for bed bugs
Bathroom facilities outdated
Dirty windows for viewing
Smells musky
Door hanging on cabinet to refrigerator

Cons:

Hotel in general

2026-01-29 • via Nuitee
M
Macy • couple • us
9
Great staff, clean and right across from the convention center.
Pros:

Try close to cheer event which was perfect!

2026-01-29 • via Nuitee
B
Bushnell • couple • us
10
2026-01-28 • via Nuitee
A
Aniyah • couple • us
7
2026-01-27 • via Nuitee
M
Me • couple • us
10
2026-01-26 • via Nuitee
D
Dr • solo_traveller • us
8
Pros:

Convenient

Cons:

N/a

2026-01-26 • via Nuitee
B
Bart • couple • us
7
2026-01-23 • via Nuitee
S
Samantha • family_with_children • us
4
Would not recommend.
Pros:

Valet was quick and efficient.

Cons:

Room was very dirty, toilet leaked constantly, linens were dirty (stained, and had hair and dirt all over). We requested new sheets and blanket 3 times and were brought a mattress cover instead each time.

2026-01-23 • via Nuitee
E
Eisha • couple • us
8
Pros:

The size of the room was great. Breakfast was nice, and the elevators and space on floor 3 to hang out was really nice.

Cons:

There was no fitted sheet on our bed and we didn’t notice until after 1am. The straps of the mattress pad were spotted with gross colored something.. and the toilet barely flushed. I had to hold it down for awhile, and even then it took a second round, even just for pee.
The AC/heat was a bit confusing as well since both ran together it seemed.
Internet was bad but I think that’s pretty normal for hotels.
Also, the parking options are not great. It is on me that I didn’t look further into this when reserving the room, but 45/night plus tax for valet is too much.

2026-01-22 • via Nuitee
I
I4017BFangelam • NONE
2
Not what I expected from Hyatt
Pros:

The hotel is run down and the staff seem very unconcerned about everything. Trash and laundry were left out in the hallways from day to day, the room itself was in disrepair with peeling wallpaper and dirty grout in the bathroom tiles. When a guest called the front desk, a staff member remarked, “I don’t get paid enough for this S@#T” after they hung up the phone. Not at all what I expected from the Hyatt brand. There are several other hotels conveniently located to the convention center that you should choose.

2026-01-21 • via Tripadvisor
S
Stay31639443535 • NONE • Alexandria, Virginia
2
Disappointing Stay Well Below Hyatt Standards
Pros:

Upon entering the room, it was immediately clear that it had not been properly cleaned. There was dust throughout the room, scum residue on both the shower and bathroom vanity, visible mold on the shower curtain, and noticeable stains on the carpet. To make matters worse, the room phone was disconnected, leaving us unable to contact the front desk without physically going downstairs.

I stay at multiple Hyatt properties each year and can confidently say this was the worst Hyatt experience I have ever had. I am appalled that I had to use and ultimately waste my points on a hotel in this condition. I even considered switching hotels, but due to a cheer competition and a volleyball tournament in the area, no other accommodations were available.

Because of how unsanitary the room was, we chose not to participate in the complimentary breakfast. If the guest rooms were in such poor condition, it raised serious concerns about the cleanliness of the kitchen and food preparation areas.

This experience was unacceptable and does not align with Hyatt’s reputation or brand standards.

2026-01-21 • via Tripadvisor