Days Inn by Wyndham Hillsborough

Outdated bathrooms with faulty faucets and shower. No front staff present at check out due to a no-show (I was told by housekeepers).

The complimentary breakfast was continental and of poor standard and quality.

Breakfast was very ordinary.
Nothing comparable to a Comfort Inn
Should add a few warm items

Todo en mal estado

Unhelpful, unfriendly, apathetic staff.

More trollies for suitcases

Not so clean. Breakfast was packed and didnt have many options.

They canceled our reservation without letting us know and sold the room to someone else. We got there at night with 3 infants to realize we don’t have a room there and the hotel was sold out. We couldn’t find anything else around there and had to sleep in the car with 3 small infants. Staff didn’t even say the reason for cancellation and didn’t even apologize for something what they did.

When we arrived, we immediately felt uneasy. It literally looked nothing like the website photos. No kind staff welcoming anyone. Like the hotel that time forgot about. Looked like a homeless camp was behind the location. Checked into our room, for what we thought was two nights. Upon entering the room it became apparent this was not a clean and nice hotel. We checked for bugs, there were bodily stains on the boxsprings. The bathroom was disgusting. Like we wouldn’t even shower there. Spiders all over the bathroom. Rusted mirror, lights old as time. The room felt more like a prison cell. When we left in the morning we looked for ice, ice machine was broken. Asked front desk if there was any other machines in other areas of hotel, answered no. We left for the day, mid afternoon I receive a call that we had luggage in our room. I explain yes we should. We are coming back. Man says you only booked for one night. I explained I booked for one night originally and I changed it the Thursday prior on booking.com he said it didn’t take. Ok well you have my card on file, can you extend our stay on your side for one night and we will be back in two hours to do whatever paperwork. He said I needed to do it through the website I originally used. Ok, hung up tried to do that and wasn’t able because the originally reservation was still open. Called him back, he said oh ok, I can put another $100 on the card to hold it for when you get back. So we get back to the hotel, he tells me that the room was booked by someone else and there is no other rooms available. So we had to pack our stuff up and leave. It was absolutely the worst experience I’ve ever had at a hotel, he literally laughed at me when I told him I’d like the info corporate. Then I asked him for my receipt, he gives me a receipt with $0.00 no money listed for fees or costs for the one night.

Never have decaffeinated coffee, first time we stayed was decent but this time the room we got had a smell to it, mold in room and bathroom. Mirror in bathroom was broken and I DID NOT like the idea of having to share a huge bottle of shampoo and shower gel that was on the wall in the tub for past and present customers to use. That's DISGUSTING!!!! The refrigerator wasn't cleaned and the people working the desk are young and rude, especially to older people who can't hear very well and they refuse to speak up out of curtsy. Your website also said cash or credit card is accepted at the hotel when checking in for the deposit and when we got there we were refused the cash option, not good business!