Park Plaza Santiago

Hotels
8 (4625 reviews)
Av. Ricardo Lyon 207 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4625 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
E
Esther Elizabeth • solo_traveller • ar
9
Pros:

Cómodo. Cerca de todo .

2026-05-02 • via Nuitee
C
César • couple • cl
7
Good hotel, in great location. Clean and with the right ammenities.
Pros:

Very good buffet breakfast. Nice lobby

Cons:

Chairs in suite were old-looking, with faded upholstery.

2026-05-02 • via Nuitee
O
OADEI • family_with_children • de
9
Sehr gemütlich eingerichtetes Hotel mit gutem Service in zentraler Lage
Pros:

Sehr schön eingerichtete Zimmer, Hotel hat einen sehr gemütlichen Einrichtungsstil
Der Pool auf dem Dach bietet eine tolle Aussicht, das Bad ist ebenfalls sehr stilvoll eingerichtet
Die Lage des Hotels an einer Allee ist wie Mitten im Grünen und dennoch zentral

2026-05-01 • via Nuitee
O
OADEI • solo_traveller • de
9
Sehr gemütlich eingerichtetes Hotel mit gutem Service in zentraler Lage
Pros:

Sehr schön eingerichtete Zimmer, Hotel hat einen sehr gemütlichen Einrichtungsstil
Der Pool auf dem Dach bietet eine tolle Aussicht, das Bad ist ebenfalls sehr stilvoll eingerichtet
Die Lage des Hotels an einer Allee ist wie Mitten im Grünen und dennoch zentral

2026-05-01 • via Nuitee
P
Pedro • couple • ar
9
2026-05-01 • via Nuitee
O
OADEI • family_with_children • de
9
Sehr gemütlich eingerichtetes Hotel mit gutem Service in zentraler Lage
Pros:

Sehr schön eingerichtete Zimmer, Hotel hat einen sehr gemütlichen Einrichtungsstil
Der Pool auf dem Dach bietet eine tolle Aussicht, das Bad ist ebenfalls sehr stilvoll eingerichtet
Die Lage des Hotels an einer Allee ist wie Mitten im Grünen und dennoch zentral

2026-05-01 • via Nuitee
J
Jacqueline • solo_traveller • au
6
Good hotel in a great location!
Pros:

Amazing location and good breakfast.

Cons:

Rooms a little tired and dark.

2026-04-30 • via Nuitee
V
victor hugo • extended_group • cl
4
NO RECOMENDABLE
Pros:

UBICACION CENTRAL

Cons:

LA CAMA TENIA ACAROS PORQUE PICABA MUCHO, NO HABIA LUZ EN ALGUNAS LAMPARAS, EL ESTACIONAMIENTO FUERA DEL HOTEL Y ADEMAS PEQUEÑO PARA LOS QUE TENEMOS CAMIONETA

2026-04-29 • via Nuitee
G
Gustavo • family_with_children • ar
7
aceptable
Pros:

buen desayuno, buena ubicacion

Cons:

Personal mal dispuesto, en especial una persona de la recepcion

2026-04-29 • via Nuitee
C
Cristian • family_with_children • cl
10
2026-04-29 • via Nuitee
C
Cristian • family_with_children • cl
10
2026-04-29 • via Nuitee
J
Juan • solo_traveller • ec
8
2026-04-28 • via Nuitee
C
Claudia Patricia • couple • br
10
Extremamente confortável
Pros:

Perfeito localização

2026-04-28 • via Nuitee
V
Valeria • solo_traveller • ar
10
Muy cómodo y el personal muy amable
Pros:

La ubicación es espectacular, el restaurante muy bueno

Cons:

Nada

2026-04-28 • via Nuitee
D
Diego • couple • ar
10
2026-04-28 • via Nuitee
J
julio • solo_traveller • ar
8
Pros:

Ubicación, es comodo

Cons:

Caja de seguridad rota

2026-04-28 • via Nuitee
D
DAVID • solo_traveller • es
7
Pros:

Ubicación y comodidad de la cama.

Cons:

Los baños necesitan una reforma

Uno de los recepcionista (parecía el jefe) miraba de forma despectiva.

2026-04-27 • via Nuitee
M
MARCO • couple • cl
10
El hotel excelente
Pros:

La habitación y la comodidad

Cons:

El trato del personal en el desayuno

2026-04-27 • via Nuitee
G
Gaston Quintas • family_with_children • cl
8
Pros:

cumple como lugar para llegar a dormir y levantarse a tomar desayuno para salir a hacer algún tramite

2026-04-27 • via Nuitee
A
Arma • solo_traveller • nl
7
Pros:

Ligging in wijk

Cons:

Kamer gedateerd, er was een bad maar geen stop, douchen in badet een douchegordijn dat naar binnen komt. Hele vieze voegen. Geen koffie of thee op de kamer. En alles in buurkamer is te horen. Viel ons wat tegen.

2026-04-27 • via Nuitee