Park Plaza Santiago

Hotels
8 (4361 reviews)
Av. Ricardo Lyon 207 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4361 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
C
CAROLINA • couple • cl
7
2026-02-14 • via Nuitee
K
Karim • family_with_children • cl
7
2026-02-13 • via Nuitee
M
maria elena • family_with_children • cl
9
2026-02-13 • via Nuitee
L
Lucio Marcelo • family_with_children • cl
10
2026-02-13 • via Nuitee
W
william • solo_traveller • us
10
2026-02-13 • via Nuitee
F
Francesca • family_with_children • cl
10
Pros:

Todo impecable, personal muy amable

Cons:

Quizás el desayuno no era tan variado

2026-02-13 • via Nuitee
H
Huenante • family_with_children • cl
8
2026-02-12 • via Nuitee
J
Jeannette • couple • cl
8
Pros:

La ubicación excelente.

Cons:

Un poco antigua las instalaciones, pero en buen estado.

2026-02-12 • via Nuitee
V
Viviana • family_with_children • cl
7
Pros:

La ubicación. El buen trato del personal y el desayuno muy completo.

Cons:

La higiene de los pisos del baño, tenían pelos.
La televisión no funcionaba.

2026-02-12 • via Nuitee
C
Camila • couple • cl
10
Cercano y cómodo
Pros:

Es muy cómodo, limpio, y el desayuno es muy completo y agradable.

2026-02-12 • via Nuitee
L
Luis • family_with_children • cl
10
2026-02-11 • via Nuitee
C
carola • family_with_children • cl
10
Pros:

Buena infraestructura, desayun9 muy variado y me encanta su entorno verde

Cons:

Solo le daría una manito al mobiliario mural del comedor

2026-02-11 • via Nuitee
I
Ivan • solo_traveller • es
9
2026-02-10 • via Nuitee
B
Burçay • couple • de
6
Good value for money
Pros:

Our main reason to book Park Plaza was the proximity to the airport and the value for money. The hotel is in a busy street, but you dont hear the street from your room. For the money you are paying you are getting a clean, decent room - just a bit outdated. There is a buffet breakfast. Most of the staff doesn't speak english apart from the ones in the reception. It is close to a lot of important points like rental car pickups, post, market and some restaurants.

Cons:

The hotel and the room i s a bit outdated, but it is absolutely okay for the money you are paying for.

2026-02-10 • via Nuitee
I
Israel • couple • cl
9
2026-02-09 • via Nuitee
L
Lisa • couple • at
8
2026-02-09 • via Nuitee
A
Alberto Jorge • solo_traveller • ar
7
Aceptable
Pros:

Ubicación habitación

Cons:

Desayuno. La cafetera siempre descompuesta. Poca variedad y de mala calidad

2026-02-08 • via Nuitee
F
Falistem • family_with_children • es
10
2026-02-08 • via Nuitee
H
Heriberto • family_with_children • mx
9
Pros:

Las habitaciones, su decoración.

Cons:

No ponen agua de cortesía.

2026-02-08 • via Nuitee
L
Lamar • couple • cl
10
2026-01-31 • via Nuitee