Park Plaza Santiago

Hotels
8 (5048 reviews)
Av. Ricardo Lyon 207 , Santiago , cl
+56 2 2372 4000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8
Based on 5048 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
C
Carolina • solo_traveller • cl
5
Tranquilidad
Pros:

Limpieza

Cons:

El televisor muy antiguo , las luces muy bajas y no prendían el de la cama
Tuve que prender las 2 lámparas
Más iluminación

2026-08-29 • via Nuitee
J
JuanIgnacio • solo_traveller • cl
10
Excelente Descanso
Pros:

Desayuno

Cons:

Atención de 1 persona

2026-08-29 • via Nuitee
J
JuanIgnacio • solo_traveller • cl
10
Excelente Experiencia
Pros:

El desayuno bufete

Cons:

La atención de 1 persona

2026-08-29 • via Nuitee
D
DAVI • couple • br
10
Recomendo este lugar
Pros:

Limpa, elegante, bem localizada

Cons:

Um pequeno barulho estranho… um estalido perto do aparelho de ar condicionado sem maiores repercussões

2026-08-28 • via Nuitee
D
dayana • couple • br
9
2026-08-28 • via Nuitee
D
Daniela • couple • br
10
Nos sentimos muito bem, ótimo custo-benefício!
Pros:

Da localização e do café da manhã, perfeito!

2026-08-27 • via Nuitee
J
João Victor • family_with_children • br
8
2026-08-27 • via Nuitee
C
Canale • solo_traveller • uy
8
Pros:

Muy buen hotel, excelente ubicación

Cons:

La tv

2026-08-26 • via Nuitee
L
Luis • couple • ec
8
Lo que me molestó fue el hecho que ya estaba pagado el hotel por este medio pero algo que no entendí en el hotel anularo
2026-08-26 • via Nuitee
Y
Yvonne • solo_traveller • de
9
2026-08-26 • via Nuitee
M
Milagros • couple • ar
10
2026-08-26 • via Nuitee
S
sara • couple • it
7
2026-08-26 • via Nuitee
A
Angelio • solo_traveller • br
7
2026-08-26 • via Nuitee
M
Maykon Ciuffi • extended_group • br
10
Excelente Estadia
Pros:

Hotel muito agradável com staff's educados e prestativos, minha estada foi de apenas dois dias, mas tranquila. Não usei as dependências do hotel ou tomei café, estes não posso avaliar, mas no restante excelente. A localização é muito boa, ao lado da avenida, mas em uma rua mais sossegada, de frente a uma starbucks, ao lado de um restaurante e próximo de varios estabelecimentos para alimentação, o melhor é que a 100mts tem um OXXO 24hs, então independente do horário que você chegue você consegue comer algo ou comprar sua agua.

2026-08-25 • via Nuitee
R
Reinaldo • family_with_children • cl
9
Acogedor
Pros:

Muy buen servicio, el personal muy amable

2026-08-25 • via Nuitee
E
Eduardo • family_with_children • cl
5
Pros:

Ubicación y desayuno

Cons:

Los aire acondicionado no funcionaban y del baño salía olor a desagüe. Muy mal olor

Abajo de la cama habían sandalias de huéspedes anteriores

2026-08-25 • via Nuitee
M
Monique • solo_traveller • br
8
2026-08-25 • via Nuitee
M
Melo Florido • solo_traveller • cl
5
Decir Pet Friendly es falso.
Pros:

La ubicacion es inmejorable. El servicio de estacionamiento, a pesar se ser a dos cuadras es bueno.

Cons:

Cobros adicionales al llevar la mascota excesivos y fuera de contexto. No tienen ni siquiera platos de comida para perros. Firmas un papel donde te obligan a pagar daños que ya existen en habitaciones.

Habitaciones antiguas, es un depto antiguo renovado, aacensor pequeño, incomodo.

Comida repetitiva de desayuno continental a diario. Se paga mucho para lo que se ofrece por sillas y mesas de epoca.

2026-08-25 • via Nuitee
A
Anabelle • family_with_children • cr
8
Pros:

Muy buena la ubicación, el desayuno muy bien, el personal excelente, muy servicial, me gustó que todos los días limpian la habitación.

Cons:

La habitación se escucha lo que hablan los huéspedes de la par, no se podía dormir por la bulla de lo que hablaban. Esto lo deberían mejorar.

2026-08-24 • via Nuitee
K
Karina • family_with_children • ar
9
2026-08-24 • via Nuitee