Park Plaza Santiago

Hotels
8 (4871 reviews)
Av. Ricardo Lyon 207 , Santiago , cl
+56 2 2372 4000

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4871 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
R
Rafael • couple • gt
4
Pros:

location

Cons:

There isn't enough water pressure, making the water either too hot or too cold; a technician came to replace the pump, but it didn't help at all. Overall, it is an old hotel, and the carpets feel dirty, facilities not clean. The room key card kept losing its programming; we were locked out and unable to enter the room because the device's batteries needed to be replaced.

2026-08-08 • via Nuitee
O
OSCAR • couple • cl
10
Como siempre, el mejor precio calidad de Providencia
Pros:

La ubicación y la gentileza del personal

Cons:

Las camas, hace falta un recambio

2026-08-08 • via Nuitee
F
Federico • solo_traveller • uy
8
Pros:

La ubicación es perfecta y el personal es muy amable y nos ayudó con todo lo q pedimos. Pasamos muy bien.

Las habitaciones están bien de tamaño. Y muy tranquilo todo, no tuvimos problema para dormir. La cama era bastante grande.

Al principio pensamos q no había frigobar pero estaba abajo de la tele.

Con el descuento que había pagamos 100 y poco la noche y me parece un muy buen precio por lo que ofrecen.

Cons:

La decoración es medio vieja, parece la casa de una abuela jaja.

El desayuno no es la gran cosa.

La cama no es demasiado cómoda, es un colchón de resortes viejo que ya no ofrece mucha resistencia.

Cada tanto bajaba la presión de agua en la ducha pero nada demasiado terrible.

La piscina no es calefaccionada, el agua no está caliente. Difícil de usar en invierno.

La tele es vieja y pasan canales de TV cable analógico todo en español. El control remoto no funcionaba.

2026-08-08 • via Nuitee
K
KAREN • family_with_children • pe
6
Pros:

desayuno variado

Cons:

la limpieza de las habitaciones y el olor de las habitaciones, huele a humedad , a ambientes poco ventilados.

2026-08-08 • via Nuitee
D
derecho • couple • ar
8
2026-08-08 • via Nuitee
L
Letícia • family_with_children • br
4
Voltarei para o Chile em breve, mas para esse hotel, jamais voltarei.
Pros:

Excelente localização.
Portaria 24 horas, trazendo mais segurança e praticidade.

Cons:

Berço prometido no primeiro dia não foi entregue.
Café da manhã com poucas opções e muito repetitivo.
Dólares recusados por pequenas manchas, mesmo sendo retirados diretamente do banco.
Quarto antigo, pequeno, com móveis e carpete desgastados; chuveiro falha durante o banho.
Arrumação do quarto muito tardia.
Falta de kit de café da manhã para hóspedes que saem para passeios antes do horário do café.
Atendimento deixou a desejar

2026-08-07 • via Nuitee
C
Camila • couple • br
6
Hotel precisa de renovação e estacionamento melhor
Pros:

Localização conveniente, proximo ao Sky Costanera.
Café da manhã bom, mas bem simples. Poucas opções.

Cons:

Hotel precisa de restauração/renovação, moveis antigos, cama barulhenta, chuveiro não mantem a temperatura (a agua fria parecia acabar no meio do banho e você acabava embaixo de agua fervente).
O estacionamento gratuito da reserva na verdade se trata de um estacionamento subterrâneo público a 2 quadras de distancia, sem serviço de transfer/valet. A caminhada hotel-estacionamento a noite não é confortável, nos deparamos com andarilhos aos arredores do estacionamento. Há apenas duas vagas rapidas ao lado do hotel para descarregar malas, se você der sorte de outros estabelecimentos vizinhos não estarem usando-as, caso contrario tera de levar as malas até o estacionamento a pé.
Wifi fraco e sem segurança.
Não tem como trabalhar do quarto, a não ser que trabalhe da cama.

2026-08-07 • via Nuitee
V
Vanessa • couple • cl
10
Pros:

La comodidad, cercanía al comercio.

Cons:

El aire acondicionado la última noche dejó de funcionar y estaba muy helado y mi mamá además recién operada.

2026-08-07 • via Nuitee
M
Marconi • solo_traveller • br
9
2026-08-06 • via Nuitee
L
Lizardo • solo_traveller • cl
9
2026-08-06 • via Nuitee
G
Gersilene • couple • br
9
Incrivelmente tradicional
Pros:

Muito agradável e maravilhoso

Cons:

A sofisticação e beleza de antigamente

2026-08-06 • via Nuitee
P
Pezo • extended_group • cl
9
2026-08-06 • via Nuitee
M
Max • solo_traveller • it
9
2026-08-06 • via Nuitee
M
Mayra • family_with_children • ec
10
Volveré Chile
Pros:

Desayuno y ubicación excelente.
Calefacción y tetera eléctrica excelente fueron necesarias.
Limpieza de la habitación todos los días

2026-08-05 • via Nuitee
T
Thalita Naves Felicori Costa • family_with_children • br
6
Pelo preço podia ser melhor
Pros:

Localização boa, funcionários legais, banheiro bom

Cons:

Bem antiga, estacionamento extremamente longe, café da manhã fraco, coberta velha

2026-08-05 • via Nuitee
X
Ximena • solo_traveller • cl
6
Hotel perfecto si vas de vacaciones
Pros:

La ubicación es buenisima y el desayuno es variado. Las habitaciones son amplias y cómodas.

Cons:

El estacionamiento es fuera de las instalaciones a 7-10 minutos caminando del hotel y como es un parking publico de pago en el hotel de dan un QR para escanear y no pagar pero tuve muchos problemas lo que me retrasaba la salida por la mañana y en el transcurso de mi estadia no lo lograron resolver. Aunque las habitaciones tienen aire acondicionado falta algo de ropa en la cama (no hay frazadas y el cobertor es como una 2da sabana). El desayuno parte a las 7:00 am y para mi que viajo por trabajo y debo salir temprano es muy tarde.

2026-08-05 • via Nuitee
P
Patricia • couple • br
8
Foi muito legal
Pros:

Da localização e da limpeza

Cons:

Fiquei num quarto que tinha porta conjugada e o barulho que os hóspedes faziam pareciam que estavam dentro do meu quarto. Poderia ter ao menos água no frigobar pra vender

2026-08-04 • via Nuitee
L
Lucia • solo_traveller • ar
9
2026-08-04 • via Nuitee
K
koki • solo_traveller • pe
8
Buen hotel
Pros:

Ubicación, buen desayuno, camadas comodas

Cons:

Mejorar el gym

2026-08-04 • via Nuitee
T
Torelly • family_with_children • br
10
Belo hotel.
Pros:

Bom café da manhã. Ótima localização.

2026-08-04 • via Nuitee