Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Noise from the lobby
Parking problems

Categories

Cleanliness
6.96
Comments about moldy smells and construction noise indicate some concerns regarding cleanliness.
Service
8.93
Several reviews praised the helpfulness of the staff and the service quality.
Location
8.97
Many reviews highlighted the great location with proximity to the beach.
Room Quality
7.42
Guest mentions of older facilities and noise from the lobby suggest room quality needs improvement.
Amenities
7.95
Amenities like the pool and on-site restaurant were appreciated, although parking was an issue.
Value for Money
7.91
While some concerns were raised about the breakfast vouchers not covering costs, overall value was deemed reasonable.
Food and Beverage
7.96
Breakfast and dining options received mixed reviews, but some guests enjoyed the on-site restaurant.
Overall Experience
7.93
The majority of guests reported a satisfactory experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:32

Property Description

Luxurious Stay in Condado District

Outdoor Pool and Beach Club: Enjoy a refreshing dip in the outdoor pool or unwind at the beach club just minutes away.

Comfortable Accommodations: Relax in air-conditioned rooms equipped with modern amenities like a TV, seating area, and private bathroom.

Convenient Location: Explore San Juan's attractions with ease - located near the old town, shopping mall, harbour, and airport.

Experience the perfect blend of comfort and convenience at Abitta Boutique Hotel, Ascend Hotel Collection. Book your stay now!

Important information:

This is a non-smoking property.

The guest is subject to a USD 200 cleaning fee if anyone smokes in the room.

A hotel surcharge fee of USD 40.00 plus tax per room per night is added to the reservation.

Please note that renovation work on the property will be carried out from May 7 2026, to July 31 2026, during business hours on weekdays. The lobby and select guest rooms will be affected.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8
Based on 761 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
E
elizabethsT7833VK • Friends getaway
2
Hotel made unauthorized charged with no services provided
Pros:

I had originally booked to stay at Abitta Condado at the beginning of June, but cancelled the reservation for separate reasons within the grace period for a full refund. Although no services were rendered by the hotel, I was still charged about 6 days after when my reservation would have taken place. The amount charged did not match the original reservation price, and was not authorized.

The hotel gave me a refund for the unauthorized charge, and when I originally called I requested that they send me a confirmation that the refund was processed. It took multiple phone calls with the front desk manager to receive this, and the eventual document I was sent did not actually provide any details on the refund and was just a $0 balance sheet. Considering the issue was on the hotels side, there was a distinct lack of care or professionalism, and the manager consistently spoke over me to tell me to be patient for the refund to post , when I was calling regarding the confirmation on their end.

I cannot speak to an actual stay at the location, but I would not recommend providing them your credit card information for fear of additional unauthorized charges by the hotel.

2026-06-20 • via Tripadvisor
L
laurar705 • Solo travel • Guttenberg, New Jersey
8
Right in the heart of Condado
Pros:

This hotel is right in the heart of Condado. The rooms are spacious and the beds are comfortable. The room had a coffee maker and a refrigerator. The pool area is small, but nice. It is surrounded by tall buildings, but the sun does shine in. The restaurant is open for breakfast, which is fine but ridiculously expensive. They are doing construction, but you cannot hear it.

2026-06-20 • via Tripadvisor
L
Laura • solo_traveller • us
8
This is a nice hotel right in the heart of Condado, with a comfortable pool area. 
Pros:

The the room is comfortable, and the bed is comfortable. There is a refrigerator and coffee maker in the room. The pool area is small, but nice.

Cons:

The pool is enclosed by tall buildings and there is a walk to the beach area. The breakfast at the restaurant is ridiculously expensive.

2026-06-20 • via Nuitee
C
Christian • extended_group • pr
10
2026-06-18 • via Nuitee
D
Diego • solo_traveller • pr
7
Pros:

Location and staff hospitality

Cons:

Dusty. Room floor felt sticky and some humidity. Lobby was under remodelation but still very dusty.

2026-06-14 • via Nuitee
X
Xiomary • couple • do
5
2026-06-13 • via Nuitee
J
Joselin • solo_traveller • us
10
2026-06-12 • via Nuitee
M
Mariano • couple • us
10
Awesome
Pros:

I love the food in the restaurant. I love how the staff treated us. The place was great quiet and beautiful.

2026-06-12 • via Nuitee
S
Sheyla • couple • pr
9
Pros:

Me parece un excelente hotel, acogedor, un personal muy amable. Fue una muy buena experiencia, la habitación espectacular, muy cómoda, el aire en muy buen funcionamiento. Y se podía ver parte de la laguna desde la habitación. Agua caliente en la ducha y producto de higiene personal accesibles.

Cons:

Solo el estacionamiento se puede mejorar. Pero un muy buen servicio de valet parking

2026-06-07 • via Nuitee
T
Tania • couple • do
9
Como estar en casa
Pros:

El personal es muy atento siempre te reciben con una sonrisa.

Cons:

Cuando sube la marea y entra a la calle.

2026-06-03 • via Nuitee
R
Rosa Elena • solo_traveller • se
5
2026-06-02 • via Nuitee
C
Cruz • couple • pr
10
2026-06-01 • via Nuitee
K
Knafo • couple • il
10
Pros:

Nice area,clean rooms, the staff is so nice and helpful. Also the hotel restaurant was very nice.
Will definitely recommend

2026-05-28 • via Nuitee
R
rafamH8359EV • Couples
10
Excellent hotel; 5 star service without the price!!
Pros:

Excellent, cozy hotel; great location and even greater staff and customer service!!!

2026-05-26 • via Tripadvisor
L
Leen • family_with_children • ca
1
Cons:

Absolutely terrible experience. I was told the $200 charge was a safety deposit in case of room damages, yet after leaving the room with no damage at all, they suddenly decided it was “non-refundable.” It has been over a month of trying to resolve this issue and I am still being ignored and given contradictory explanations.

Taking $200 from customers and refusing to return it despite no damages is completely unacceptable and extremely misleading. Customer service has been frustrating and unhelpful throughout the entire process.

I would never stay here again and would strongly recommend others be very careful before booking. THIS PLACE IS A SCAM!!!

2026-05-26 • via Nuitee
E
Eneris • solo_traveller • us
7
Muy bonito
Pros:

Tiene áreas muy bonitas y está cerca de otors hoteles, restaurantes entre otros

Cons:

No hay parking para la cantidad de vehículos que reciben , nos tuvimos quw estacionar en el parking de otro hotel, ya que este solo tiene espacio para cerca de 10 vehículos, aun cuando indican que tiene estacionamineto , la otra opción es estacionarte en la calle, bajo tu riezgo y disponibilidad

2026-05-25 • via Nuitee
G
GILAT • couple • il
9
2026-05-25 • via Nuitee
G
GILAT • couple • il
8
2026-05-24 • via Nuitee
G
Garcia • couple • us
10
Would definitely come back
Pros:

Super clean and the right size!

Cons:

No hair dryer but no big deal

2026-05-23 • via Nuitee
R
Rosa • solo_traveller • us
10
2026-05-19 • via Nuitee