Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Rude staff
Noise issues
Lack of amenities

Categories

Cleanliness
7.95
Overall excellent service, very clean property.
Service
8.95
Staff is friendly & very responsive; however, some reviews mention rudeness and misinformation.
Location
8.95
Location is great for Darling Harbour and shopping; perfect for visitors.
Room Quality
7.45
Rooms are compact and some reported noise issues.
Amenities
7.95
Some amenities were lacking, like a pool.
Value for Money
7.45
Mixed feelings regarding price vs quality.
Food and Beverage
8.45
Delicious food options and exceptional breakfast.
Overall Experience
8.45
Highly recommended for location and overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:11

Property Description

Luxurious Waterside Location

Located in Sydney's CBD next to Darling Harbour, the newly renovated Hyatt Regency offers a premium retreat for both business and leisure travelers. Enjoy stunning views from Zephyr sky bar, indulge in high tea at Lobby Lounge, and experience the historic Dundee Arms pub.

Modern Accommodations and Amenities

With 878 well-appointed guestrooms, each stay is made extraordinary with modern décor, walk-in showers, and comfortable workstations. The hotel also features a 24-hour fitness center, state-of-the-art meeting spaces, and Hyatt E-Concierge for convenience.

Convenient Central Location

Situated within walking distance of key attractions like the International Convention Centre and Darling Harbour, Hyatt Regency Sydney is the ideal base to explore the city's landmarks. Book now for an unforgettable stay at our premium waterside retreat.

Important information:

Wilson's car parking is located directly opposite the hotel and offers 24-hour parking. Access to the car park is gained via 168 Sussex Street or 383 Kent Street. The car park has height restrictions of 6.9 feet.

Credit card used for payment of this booking must be presented upon check in to the hotel. If the credit card used for this booking cannot be produced the hotel has the right to refuse the booking.

Children stay free when using existing bedding.

Children aged 5 years and under eat breakfast free when adults pay.
Children aged 6-12 years are eligible for a 50% discount on breakfast, payable upon consumption. Children aged 12 years and older are classified as adults for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.

Location

Guest Reviews

8.2
Based on 11463 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 8.45
Overall Experience: 8.45
O
Oliver solo_traveller au
7
2026-05-31 via Nuitee
M
michael couple au
9
Great location
Pros:

Views from room

Cons:

Long walk from life to room to get ice from machine long walk

2026-05-30 via Nuitee
P
Pauline family_with_children nz
8
Fantastic accommodation in a world class location and teen friendly to boot
Pros:

Bedroom was fantastic, the staff easily accommodated my 2 teenagers in my room with me - they were very helpful and even left extra towels, chocolate drinks etc

Cons:

Leaving, we were on a 7am flight back to NZ so had to leave 4.30am but express check out the night before made the whole process very simple and stress free

2026-05-30 via Nuitee
K
Karl solo_traveller au
9
2026-05-30 via Nuitee
G
Geoffrey solo_traveller au
7
Could have done better
Pros:

The location was very central and having on-site restaurants was a big bonus. 11am check out was great too. The complimentary birthday drinks were a nice touch too.

Cons:

The pillows were horrible. There were stains on the lounge which looked like bodily fluids. The walls are paper thin, we could hear the next rooms TV on most of the night. And the loud music from upstairs was not pleasant. For a 5 star hotel, we expected better.

2026-05-30 via Nuitee
P
Prasad solo_traveller au
10
2026-05-30 via Nuitee
D
Darlene couple au
8
2026-05-30 via Nuitee
J
John solo_traveller au
9
Nice hotel and staff. Room was not all that clean.
2026-05-30 via Nuitee
N
Nikolas solo_traveller au
10
2026-05-30 via Nuitee
M
Mitch2534 solo_traveller au
8
2026-05-30 via Nuitee
L
Lynda couple au
9
We will be back to one of our favourite Sydney hotels!
Pros:

Location. staff, amenities, views from room and Zephyr

Cons:

There were a lot of long black hairs in the bathroom on the floor. I did not find this stay as comfortable as bed seemed hard and pillow wasn't as comfy as previous stays. (Doors seemed to slam shut noisily from other guests and we could hear other guests talking and showers running. We do understand this is beyond your control). Roller blind against window needs repairing in room 510 as it has come out of the roller on the right-hand side. Toilet was running at times, so we re-flushed like last stay in a different room.

2026-05-30 via Nuitee
G
Gaynor couple au
10
Pros:

Location value and rooms

Cons:

Nothing at all

2026-05-30 via Nuitee
S
Stephen solo_traveller au
8
2026-05-30 via Nuitee
K
Khilendra solo_traveller au
10
It is a best place in city and affordable
Pros:

Yes it is excellent

Cons:

It is all good

2026-05-30 via Nuitee
J
James couple au
9
Pros:

everything was very good

Cons:

Breakfast way too expensive, however very nice.

2026-05-30 via Nuitee
F
flipper96300 NONE
8
Lovely stay. Kind and respectful staff. Great bars and restaurant with a cute pub as well.
Pros:

We have been here three times now. Location is lovely. Food and bars are inviting. Staff are very focused and well mannered. There is an exit that leads straight out to Darling Harbour for a picturesque view! I would happily recommend to anyone wanting a night or more in Sydney!

2026-05-29 via Tripadvisor
G
G1017MGangelal NONE
4
Sound proof is not great and noise control is below average
Pros:

Noise control is not great. Constantly heard noises people chatting loud and laughing in the hallways in the afternoon for an hour without security intervention. Kids running around in the hallways and playing at 7-8am in the morning - called guest services 7 times no one picked up. The dinner at restaurant was great though.

2026-05-29 via Tripadvisor
S
Sam solo_traveller au
10
Great location, comfortable, clean, nice views
Pros:

The hotel is within walking distance to Darling Harbour, and there are a few amenities, restaurants and public transport that are close by. The CBD is also not far away. The hotel is spacious and is cleaned regularly, and the bed and chairs were comfortable. The staff are friendly. The room I stayed in had good views of the Darling Harbour.

2026-05-29 via Nuitee
A
Atua solo_traveller au
10
2026-05-29 via Nuitee
J
Janita solo_traveller au
8
2026-05-29 via Nuitee