Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Rude staff
Noise issues
Lack of amenities

Categories

Cleanliness
7.95
Overall excellent service, very clean property.
Service
8.95
Staff is friendly & very responsive; however, some reviews mention rudeness and misinformation.
Location
8.95
Location is great for Darling Harbour and shopping; perfect for visitors.
Room Quality
7.45
Rooms are compact and some reported noise issues.
Amenities
7.95
Some amenities were lacking, like a pool.
Value for Money
7.45
Mixed feelings regarding price vs quality.
Food and Beverage
8.45
Delicious food options and exceptional breakfast.
Overall Experience
8.45
Highly recommended for location and overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:11

Property Description

Luxurious Waterside Location

Located in Sydney's CBD next to Darling Harbour, the newly renovated Hyatt Regency offers a premium retreat for both business and leisure travelers. Enjoy stunning views from Zephyr sky bar, indulge in high tea at Lobby Lounge, and experience the historic Dundee Arms pub.

Modern Accommodations and Amenities

With 878 well-appointed guestrooms, each stay is made extraordinary with modern décor, walk-in showers, and comfortable workstations. The hotel also features a 24-hour fitness center, state-of-the-art meeting spaces, and Hyatt E-Concierge for convenience.

Convenient Central Location

Situated within walking distance of key attractions like the International Convention Centre and Darling Harbour, Hyatt Regency Sydney is the ideal base to explore the city's landmarks. Book now for an unforgettable stay at our premium waterside retreat.

Important information:

Wilson's car parking is located directly opposite the hotel and offers 24-hour parking. Access to the car park is gained via 168 Sussex Street or 383 Kent Street. The car park has height restrictions of 6.9 feet.

Credit card used for payment of this booking must be presented upon check in to the hotel. If the credit card used for this booking cannot be produced the hotel has the right to refuse the booking.

Children stay free when using existing bedding.

Children aged 5 years and under eat breakfast free when adults pay.
Children aged 6-12 years are eligible for a 50% discount on breakfast, payable upon consumption. Children aged 12 years and older are classified as adults for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 80 per day.

Location

Guest Reviews

8.2
Based on 10868 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 8.45
Overall Experience: 8.45
N
ning • couple • au
4
Pros:

Bad day lift not working .

2026-04-04 • via Nuitee
T
Tamer • couple • au
5
2026-04-04 • via Nuitee
S
Shaun • family_with_children • au
6
Okay, but not what I was expecting for a 5 star hotel
Pros:

The buffet breakfast was great.

Cons:

There was rubbish from a previous guest in our bin
View wasn't as good as I thought it would be. Close to the rooftops below. Sun in the afternoon straight onto balcony, couldn't sit out and enjoy.

2026-04-04 • via Nuitee
N
Natalie • solo_traveller • au
10
2026-04-04 • via Nuitee
D
David • solo_traveller • au
9
2026-04-04 • via Nuitee
D
Dafny • couple • au
9
2026-04-03 • via Nuitee
K
Kirsten • solo_traveller • au
9
2026-04-03 • via Nuitee
B
Berry • couple • nl
9
Great hotel. Recommend it!
Pros:

The welcome and early check in. We were early coming from the cruise, but our room was already there for us. Very nice!

Cons:

Location very near to the ferries and Darling Harbour / Barangaroo Wharf

2026-04-03 • via Nuitee
T
Tim • solo_traveller • au
9
Excellent.
Cons:

Bed was too soft

2026-04-03 • via Nuitee
B
Bella • extended_group • au
10
Pros:

The concierge will went above and beyond

2026-04-03 • via Nuitee
K
Katherine • couple • au
8
Love the staff, location and bar
Pros:

Zephyr bar

Cons:

Room did not gave a view of Harbour

2026-04-03 • via Nuitee
F
Fevo1976 • family_with_children • au
10
2026-04-03 • via Nuitee
Z
Zach • couple • au
10
2026-04-03 • via Nuitee
D
Donna • solo_traveller • au
9
Friendly staff yummy food
Pros:

Neat clean friendly staff

Cons:

Nothing

2026-04-03 • via Nuitee
A
Audrey • couple • gb
9
Wonderful hotel. Would highly recommend it.
Pros:

The staff were excellent and location was perfect.

Cons:

I liked everything.

2026-04-03 • via Nuitee
S
Supattra • couple • au
9
2026-04-03 • via Nuitee
N
Nina • couple • au
4
Disappointed
Pros:

Location

Cons:

I am extremely disappointed with the handling of our severe allergies during our recent stay.

When booking through Booking.com, I clearly noted our severe allergies and also followed up with a message directly to the hotel. Unfortunately, this information was not acknowledged. Upon arrival, staff were unaware of any allergies and advised that because we booked via Booking.com, they had not received any details. This was despite my confirmation that I had sent a message.

The situation escalated when the manager was called. He stated he was unsure whether items in the minibar contained our allergens and had to go and check. When we were eventually given a room, it was incorrectly set up. After returning to reception to resolve this, the manager appeared dismissive, rolling his eyes and saying it would “only take 10 minutes” to fix.

We were then moved to another room, however the hotel sent a complimentary gift of wine and chocolates — which unfortunately contained the very allergens we had flagged as severe.

To make matters worse, at breakfast in the Lobby Lounge, we again clearly communicated our allergies. We were reassured the food was safe, but when we double-checked due to the seriousness of the allergy, the waiter seemed unsure and had to reconfirm.

Overall, the experience was extremely concerning. A lack of communication, awareness, and care around severe allergies is not only disappointing but potentially dangerous.

2026-04-03 • via Nuitee
G
Guillermo Daniel • solo_traveller • es
8
2026-04-02 • via Nuitee
B
Billy • solo_traveller • au
10
Great stay!
Pros:

great room and location. Staff also provided me with a toothbrush kit as I forgot mine

2026-04-02 • via Nuitee
C
Colin • solo_traveller • au
7
2026-04-02 • via Nuitee