Heritage Hotel, Golf & Conference Center

Hotels
8.2 (656 reviews)
522 Heritage Road , Southbury , us
+1 203-264-8200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Comfortable
Accommodating staff
Beautiful property
Good amenities
Cons:
Cleanliness issues
High prices
Noise disturbances
Maintenance problems

Categories

Cleanliness
7.59
Mixed sentiments with mentions of cleanliness issues such as mold and unclean rooms.
Service
8.87
Staff described as accommodating and friendly, contributing positively to the experience.
Location
8.6
Perfect location for various activities, enhancing the overall experience.
Room Quality
7.55
Concerns about room maintenance and noise levels lowered the perception of room quality.
Amenities
8.58
Facilities such as the pool and hot tub were positively received, although some issues were noted.
Value for Money
8.04
Good value mentioned, although some reviews felt the pricing was high relative to conditions.
Food and Beverage
8.09
Breakfast was rated positively but noted as an extra expense.
Overall Experience
8.26
Generally positive experiences with notable exceptions outlined.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:40

Property Description

Luxurious Resort and Spa in the Litchfield Hills

Unrivaled Services and Amenities
Indulge in on-site activities like golf, spa treatments, and lounging by the pool. Enjoy spacious guestrooms with modern amenities.

Close Proximity to Area Attractions
Explore nearby beaches, hiking trails, and charming antique stores. Local museums and restaurants are just moments away.

Relaxation Retreat at The Spa
Pamper yourself with facials, massages, and nail treatments. Unwind at The Tavern with cocktails and chef-driven meals, featuring weekly entertainment.

Your rustic retreat is just a click away, we can't wait to see you!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Sep 6, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 656 reviews
Cleanliness: 7.59
Service: 8.87
Location: 8.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.26
M
Megan • solo_traveller • us
8
A very pleasant way to break up a long drive
Pros:

I love the two pools and the hot tub. The gym is large with more equipment than a normal hotel gym. My room overlooked a stream and the golf course, which was beautiful.

Cons:

Parts of the facilities feel a bit dated, but the rooms are recently renovated, large, comfortable, and clean.

2026-08-22 • via Nuitee
A
Angela • solo_traveller • us
7
2026-08-22 • via Nuitee
J
Jennifer • couple • us
7
Pros:

Pool was nice

Cons:

Staff didn’t let us know that there was breakfast included
And they really should have someone at pool enforcing rules

2026-08-21 • via Nuitee
S
Steven • solo_traveller • us
10
2026-08-19 • via Nuitee
L
Lynn • family_with_children • us
9
Nice
Pros:

Pool and pool

Cons:

Pool and pool food

2026-08-14 • via Nuitee
C
Cynthia • couple • us
10
2026-08-11 • via Nuitee
D
Denise • couple • us
10
Overall it was a great experience!
Pros:

The amenities were great and the location was nice!

Cons:

Carpets in the elevators looked dingy.

2026-08-10 • via Nuitee
E
Eugene • couple • us
8
2026-08-10 • via Nuitee
R
Renaud • couple • us
10
Overall my stay was great nice get away
Pros:

Everything on the property was beautiful and very peaceful staff were really accommodating and respectful the gym is great pools are great vineyard and courtyards were beautiful

2026-08-10 • via Nuitee
A
Adams • solo_traveller • us
4
Pros:

Location

Cons:

Too noisy all night long. Breakfast food was inedible, stale.

2026-08-07 • via Nuitee
M
Maria • family_with_children • az
9
Good hotel
2026-08-06 • via Nuitee
A
Alison • family_with_children • us
6
Great pools horrible room
Pros:

The grounds are well kept. The outdoor pool was lovely, the water was clean and the temperature was perfect.

Cons:

Our room was really dirty. The carpet had so many stains and the bedding was also stained. I know that pets are welcome so I’m not sure if the room we had was one that allows for dogs but there was white pet hair on the carpet, it was pretty filthy. Thankfully my children are young enough that they still bring their own blankets places and it was only a one night stay.

2026-08-06 • via Nuitee
B
Barbara • couple • us
5
Cons:

Our sheets had yellow (medicine, maybe) stains and since we checked in late, we didn't bother staff, we just slept on top of the bedding. There was so much noise all throughout the night, like machines thumping or something running all night long.

2026-08-02 • via Nuitee
R
Russo • solo_traveller • us
8
Nice stay, clean/ fair value
Pros:

I was pleased with my room and I would definitely recommend the place to people.

Cons:

Nothing

2026-07-24 • via Nuitee
H
Holly • family_with_children • us
10
Pros:

Great pools.. indoor and out. Staff was amazing!

2026-07-22 • via Nuitee
B
Brian • solo_traveller • us
7
A resort hotel but also good for a short stay to sleep
2026-07-21 • via Nuitee
A
Agnieszka • couple • us
10
2026-07-20 • via Nuitee
A
Audrey • solo_traveller • us
10
Spacious great property
Pros:

Quick easy check in

Cons:

Nothing

2026-07-20 • via Nuitee
L
Lindblom • couple • us
8
We were there for a birthday celebration. The food at the buffet well exceeded expectations.
Pros:

we went out for breakfast.

Cons:

The food at the Tavern was fine, as was the service, but the room needs needs some help. We almost went out for dinner as the room just seemed like a big cold (not temperature) box.

2026-07-15 • via Nuitee
R
Roman • family_with_children • us
2
Cons:

Completely outdated place with bad odor and noise.

2026-07-09 • via Nuitee