Heritage Hotel, Golf & Conference Center

Hotels
8.2 (662 reviews)
522 Heritage Road , Southbury , US
+1 203-264-8200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Comfortable
Accommodating staff
Beautiful property
Good amenities
Cons:
Cleanliness issues
High prices
Noise disturbances
Maintenance problems

Categories

Cleanliness
7.59
Mixed sentiments with mentions of cleanliness issues such as mold and unclean rooms.
Service
8.87
Staff described as accommodating and friendly, contributing positively to the experience.
Location
8.6
Perfect location for various activities, enhancing the overall experience.
Room Quality
7.55
Concerns about room maintenance and noise levels lowered the perception of room quality.
Amenities
8.58
Facilities such as the pool and hot tub were positively received, although some issues were noted.
Value for Money
8.04
Good value mentioned, although some reviews felt the pricing was high relative to conditions.
Food and Beverage
8.09
Breakfast was rated positively but noted as an extra expense.
Overall Experience
8.26
Generally positive experiences with notable exceptions outlined.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:40

Property Description

Luxurious Resort and Spa in the Litchfield Hills

Unrivaled Services and Amenities
Indulge in on-site activities like golf, spa treatments, and lounging by the pool. Enjoy spacious guestrooms with modern amenities.

Close Proximity to Area Attractions
Explore nearby beaches, hiking trails, and charming antique stores. Local museums and restaurants are just moments away.

Relaxation Retreat at The Spa
Pamper yourself with facials, massages, and nail treatments. Unwind at The Tavern with cocktails and chef-driven meals, featuring weekly entertainment.

Your rustic retreat is just a click away, we can't wait to see you!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Sep 6, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 662 reviews
Cleanliness: 7.59
Service: 8.87
Location: 8.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.26
K
Krystal • family_with_children • us
6
2026-10-30 • via Nuitee
S
Sara • couple • us
8
2026-10-29 • via Nuitee
K
Kutsuzawa • couple • jp
9
2026-10-25 • via Nuitee
C
Cecile • solo_traveller • us
7
2026-10-25 • via Nuitee
J
Jerry • couple • us
9
2026-10-24 • via Nuitee
A
Amarylis • family_with_children • us
7
2026-10-23 • via Nuitee
L
Lynda Denver • couple • us
8
Good hotel
Pros:

I was good.

Cons:

It’s getting older.

2026-10-14 • via Nuitee
R
Richard • couple • us
7
It’s OK
Pros:

Location for my work

Cons:

Place is getting very dated and needs a refresh.

2026-10-10 • via Nuitee
D
Donato • solo_traveller • us
10
2026-10-08 • via Nuitee
S
Svetlana • couple • rs
10
2026-10-08 • via Nuitee
S
Suzanne • solo_traveller • us
7
Pros:

Very clean the staff was very nice. The room was great very roomy and clean. The workout space was huge and had a lot of machines.

Cons:

The parking lot was exceptionally dark. As a single woman I had to park in the last row it was busy at the hotel. The lighting was minimal I could not see where I was going or my surroundings.

2026-10-07 • via Nuitee
D
Dawid • solo_traveller • pl
1
Pros:

Ładna okolica..

Cons:

Pani która nas opslugiwa w recepcji, była bardzo nie miła, nie kulturalna, i najwyraźniej przejawiała wyraz rasizmu. Myślę że nie powinna pracować publicznie, tym bardziej w hotelu, któremu psuje renomę.. Poza tym w pokoju było nie swierzo, czuć było nieprzyjemny zapach.. ( bardzo rzadko wydaję swoją opinię, dlatego proszę potraktować moją szczerą opinię bardzo poważnie)

2026-09-17 • via Nuitee
S
Smoke-N-Shot • solo_traveller • us
8
Embrace the Renovations - Improve The Ratings
Pros:

Clean room, great location and easy to get to from the highway. Staff was very friendly and accommodating...

Cons:

The room AC unit was loud and not easily controlled. The entire place, except our room, needs an entire renovation. Many hallway rugs and furniture are stained, faded and in some places ripped. Outside of the facility needs major landscape work especially around the parking area. Cracked concrete stairs and a walkway are a tripping hazard. The place needs a visionary to elevate the property.

2026-09-13 • via Nuitee
C
Cheri • family_with_children • us
7
Fine. What i expected.
Pros:

Didn't have breakfast. Too expensive.

Cons:

Coffee in the lobby was terrible.

2026-09-11 • via Nuitee
M
Maybelline • couple • us
10
2026-09-07 • via Nuitee
C
Casey • couple • us
10
Amazing
Pros:

Very beautiful property.

Cons:

I liked everything

2026-09-01 • via Nuitee
O
Oleksandr • family_with_children • us
8
2026-08-24 • via Nuitee
D
Deborah • extended_group • us
10
We really enjoyed our stay and will certainly stay again and recommend your facility to others.
Pros:

Location was centrally located for the things we were attending. Staff was knowledgeable, courteous and available. Room and bathroom were very clean and comfortable.

Cons:

Not enough handicap parking and not close to entrance.

2026-08-24 • via Nuitee
M
Megan • solo_traveller • us
8
A very pleasant way to break up a long drive
Pros:

I love the two pools and the hot tub. The gym is large with more equipment than a normal hotel gym. My room overlooked a stream and the golf course, which was beautiful.

Cons:

Parts of the facilities feel a bit dated, but the rooms are recently renovated, large, comfortable, and clean.

2026-08-22 • via Nuitee
A
Angela • solo_traveller • us
7
2026-08-22 • via Nuitee