Heritage Hotel, Golf & Conference Center

Hotels
•
BW Premier Collection
8.2 (577 reviews)
522 Heritage Road , Southbury , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Clean
Comfortable
Accommodating staff
Beautiful property
Good amenities
Cons:
Cleanliness issues
High prices
Noise disturbances
Maintenance problems

Categories

Cleanliness
7.59
Mixed sentiments with mentions of cleanliness issues such as mold and unclean rooms.
Service
8.87
Staff described as accommodating and friendly, contributing positively to the experience.
Location
8.6
Perfect location for various activities, enhancing the overall experience.
Room Quality
7.55
Concerns about room maintenance and noise levels lowered the perception of room quality.
Amenities
8.58
Facilities such as the pool and hot tub were positively received, although some issues were noted.
Value for Money
8.04
Good value mentioned, although some reviews felt the pricing was high relative to conditions.
Food and Beverage
8.09
Breakfast was rated positively but noted as an extra expense.
Overall Experience
8.26
Generally positive experiences with notable exceptions outlined.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:40

Property Description

Luxurious Resort and Spa in the Litchfield Hills

Unrivaled Services and Amenities
Indulge in on-site activities like golf, spa treatments, and lounging by the pool. Enjoy spacious guestrooms with modern amenities.

Close Proximity to Area Attractions
Explore nearby beaches, hiking trails, and charming antique stores. Local museums and restaurants are just moments away.

Relaxation Retreat at The Spa
Pamper yourself with facials, massages, and nail treatments. Unwind at The Tavern with cocktails and chef-driven meals, featuring weekly entertainment.

Your rustic retreat is just a click away, we can't wait to see you!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Jan 5, 2026 until Thu, May 21, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 577 reviews
Cleanliness: 7.59
Service: 8.87
Location: 8.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.26
L
Lindstrom • family_with_children • us
10
Enjoyable stay, we will return.
Pros:

The facility is beautiful, like something out of Aspen. We loved using the pool and the restaurant was great. The staff was very accommodating and friendly.

Cons:

Aerobic classes in the pool that kept us from swimming for an hour.

2026-04-18 • via Nuitee
S
Sean • family_with_children • us
8
2026-04-16 • via Nuitee
• couple • us
4
2026-04-13 • via Nuitee
B
Bartlett • family_with_children • us
9
2026-04-09 • via Nuitee
B
Bartlett • couple • us
10
Pros:

Check in was easy.

Cons:

Extending my check out was almost impossable. The hotel told me to use the booking website and website needed 24hrs to respond.

2026-04-06 • via Nuitee
D
Diane • solo_traveller • us
9
Great place to stay
2026-04-05 • via Nuitee
R
Robert • couple • us
10
Pros:

Workout room, hot tub, sauna, steam room!

2026-04-01 • via Nuitee
K
Kristopher • solo_traveller • us
10
2026-04-01 • via Nuitee
M
Michael • couple • us
1
The worst, complete waste of money.
Pros:

Trash it sucks

Cons:

It's dirty and filthy. They're ignorant. Wouldn't recommend this place to a zoo.

2026-03-29 • via Nuitee
J
Janet • couple • us
6
I will not go back because of the music and loud noise issue. I didn’t feel like they took me seriously and while they s
Pros:

The pool and hot supper are great. The rooms are large and we had a lovely view.

Cons:

The room beneath us played music until four in the morning until I called and asked for someone to get them to stop playing the music. There’s no security that patrols the property to manage these kind of things considering how many weddings, etc. that they have they are on any given weekend. When I checked out, I got no compensation whatsoever.

2026-03-29 • via Nuitee
S
Schmidt • solo_traveller • us
9
Pros:

Pool was great! Restaurant was good food and nice to have a meal there

Cons:

None

2026-03-28 • via Nuitee
M
Miller • couple • us
10
It was awesome. I’ll be visiting again within this year.
Pros:

They have an amazing restaurant located inside the hotel all of 30 feet from the lobby. And the pool was great.

Cons:

No complaints at all

2026-03-26 • via Nuitee
M
Margarita • family_with_children • us
10
2026-03-26 • via Nuitee
S
Santillán • couple • ec
10
2026-03-22 • via Nuitee
M
Mary • solo_traveller • us
10
2026-03-20 • via Nuitee
W
william • couple • us
8
2026-03-12 • via Nuitee
M
mazeika • couple • us
10
2026-03-03 • via Nuitee
D
Diamezia • family_with_children • us
3
Pros:

Location was ok

Cons:

No soap in rooms, room very small, everything closes at 9:30pm on a Saturday night, spa only open during the week.

2026-03-03 • via Nuitee
D
Dunn • couple • us
10
2026-03-02 • via Nuitee
A
Alan • family_with_children • us
8
2026-03-01 • via Nuitee