Quality Inn & Suites Mall of America - MSP Airport

Hotels
•
Quality Inn
6 (920 reviews)
814 East American Boulevard , Bloomington , us
custserv@choicehotels.com

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Visual aids: Braille
See all facilities

Review Highlights

Pros:
Location convenience
Comfortable beds
Free breakfast
Cons:
Dirty rooms
Poor customer service
Lack of amenities
Limited breakfast options

Categories

Cleanliness
4.7
Mixed reviews on cleanliness, with some guests reporting dirty rooms and smoke smell.
Service
5.8
Poor customer service experiences reported, including unhelpful responses to complaints.
Location
8
Positive feedback on the convenient location near a mall and key attractions.
Room Quality
5.8
Issues with room maintenance reported, including broken shower and door.
Amenities
5
Lack of desirable amenities such as hot tub and poor room conditions.
Value for Money
3.5
Guests felt the hotel did not provide value for the price paid.
Food and Beverage
5.5
Mixed feedback on breakfast options, with limited choices mentioned.
Overall Experience
3.5
Overall negative experiences reported, with issues ranging from cleanliness to customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 08:35

Property Description

Convenient Location
Less than 2 miles from Mall of America, Quality Inn & Suites Mall of America – MSP Airport in Bloomington offers easy access to shopping and entertainment.

Comfortable Accommodations
Each room features modern amenities including a flat-screen TV, microwave, refrigerator, and coffee maker. Upgrade to a room with a balcony for a special touch.

Relaxing Amenities
Take a dip in the indoor heated pool, stay active in the fitness center, or catch up on work at the business center. Enjoy a complimentary daily breakfast and stay connected with free WiFi throughout the hotel.

Book your stay now at Quality Inn & Suites Mall of America – MSP Airport for a convenient and comfortable experience.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the hotel is currently undergoing renovations to the lobby, breakfast area and nearby common areas in an effort to bring about exciting changes.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 10 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 920 reviews
Cleanliness: 4.7
Service: 5.8
Location: 8
Room Quality: 5.8
Amenities: 5
Value for Money: 3.5
Food and Beverage: 5.5
Overall Experience: 3.5
M
Maria • couple • ca
4
The hotel looked and felt more like a hotel that housed more transients, newcomers, asylum seekers, university student;
Pros:

The location of the property is what most will like about this hotel.

Cons:

The hotel looked and felt more like a hotel that housed more transients, newcomers, asylum seekers, university student; than tourists. I chose this hotel for location and near a Walmart. Wrong move. Walmart was the filthiest that I’ve seen this far in the US. Also lots of construction as well so the location (no construction - then no issues). Having to pay for parking too (though fully disclosed), I found to be ridiculous - if hotel was remotely nice, then having to pay for parking would not be bad.

This hotel is more of a motel rating, than a hotel - aligns more to a Super 8, Econo, Days Inn, Motel 6 class of motels. Like 1-2 ⭐️

2025-10-25 • via Nuitee
M
Monagas • family_with_children • us
4
Pros:

El desayuno pésimo tienen 0. Decía en la descripción q había desayuno caliente y frío y lo único caliente ahí era los wafles y dos o tres wafleras para todos los q se hospedaban. Nada caliente como huevos, salchichas, balcón, papas o cualquier otra comida q puedas pensar como desayuno!
En los alrededores solo gente actuando medio extraño y un fuerte olor a cigarros y marihuana.

2025-10-24 • via Nuitee
C
Curtis • family_with_children • us
6
Pros:

Easy to reach location. Clean

Cons:

Breakfast fell short on options for breakfast. Waffles or cereal. Not well insulated to noise. Heard people in the next room, people in the hallways.

2025-10-19 • via Nuitee
F
Forrest • solo_traveller • de
5
2025-10-14 • via Nuitee
G
Gaby • couple • de
3
Too expensive for what you get
Pros:

Close to airport

Cons:

Way to expensive for simple standard and simple service

2025-10-14 • via Nuitee
V
Villegas Reina • couple • us
6
2025-10-13 • via Nuitee
C
Christine • family_with_children • us
2
Would tell people to NOT stay here
Pros:

Nothing really

Cons:

First room smelt like smoke. Stairways reeked of cigarette and weed. Very loud. Cold pool. Male employee staring at me through pool window. Very uncomfortable. Place looked like it could use a thorough cleaning. Dog jumping on my son whom is in a cast on the elevator. Very disappointing breakfast option. Sour juice. Yellow oranges.

2025-10-13 • via Nuitee
K
Kimberly • solo_traveller • us
7
IT's good for a two day get away! :)
Pros:

The room was spacious and had everything that we needed for two days.

Cons:

The lamps didn't always work or didn't have switches to turn them on or off. Towels were very thin and flimsy. Need better soap in the bathroom. Could allow for adult swim after the pool closes at 10pm. Alot of children in the pool during the day. Someone was bouncing a ball on the floor in the room above us at 7 am until 11am when we left. (annoying)

2025-10-13 • via Nuitee
J
Joshua • solo_traveller • us
1
I expect to be fully reimbursed for everything that I have endured
Pros:

At first, I liked it very very much

Cons:

Couple last days I was treated like crap. The room smelled like fumes. I now have rashes all over my body because of the sheets not being changed in the mold that is in currently 342 223.

2025-10-12 • via Nuitee
J
Joshua • solo_traveller • us
10
2025-10-09 • via Nuitee
B
Brewster • solo_traveller • us
1
Nasty's hotel I ever been too I would not even go in the building because how nasty it was outside
Pros:

Nasty ass place looks like they gave bedbugs

Cons:

Everything

2025-10-07 • via Nuitee
M
Muhamad • extended_group • us
8
2025-10-05 • via Nuitee
A
Ajit • solo_traveller • us
9
It is an ideal spot for working professionals and solo travellers!
Pros:

It was spacious, neat and clean

Cons:

The water force in the shower was very low, otherwise everything was great!

2025-10-02 • via Nuitee
S
Scott • couple • us
6
2025-10-01 • via Nuitee
O
Oscar • couple • us
3
Too much worrying about vehicle being safe
Pros:

Price

Cons:

We always stay here when we travel to Bloomington .this time there was too much smoking of medical plant outside and inside of facility

2025-09-28 • via Nuitee
• family_with_children • us
10
Thanks so much
Pros:

Everything

Cons:

Nothing

2025-09-28 • via Nuitee
• couple • us
8
2025-09-20 • via Nuitee
R
Redding • couple • us
3
Wish I had stayed at another hotel
Pros:

Not much

Cons:

Said I did not have my reservation and that they were full. Made them look again and it had my first name and last name backward. Had to pay to park. Breakfast area was filthy and zero fruit and zero juice. Minimal.

2025-09-19 • via Nuitee
• solo_traveller • us
7
Bien
2025-09-18 • via Nuitee
L
Ler • family_with_children • us
10
Pros:

Nice and clean suites . Very convenient and price is reasonable. Will be booking here in the future .

Cons:

NA

2025-09-18 • via Nuitee