Holiday Inn Express Chicago-Downers Grove by IHG

Hotels
•
Holiday Inn Express
8 (477 reviews)
3031 Finley Road , Downers Grove , us
+1 630-810-9500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Cons:
Some dated room features
Language barrier in public areas

Categories

Cleanliness
8.25
Cecilia kept the dining area clean and everything was well maintained.
Service
8.75
Cecilia received multiple commendations for her friendly and efficient service.
Location
7.75
Great location with easy access to restaurants and highways.
Room Quality
7.25
Rooms are nice, though mentioned as a little dated.
Amenities
7.75
Basic amenities provided, with a standout breakfast experience.
Value for Money
7.75
Good value for the price, especially with breakfast included.
Food and Beverage
8.75
Breakfast was highlighted as delicious and well-prepared.
Overall Experience
7.75
Overall, guests had a good experience with friendly service and a clean environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:33

Property Description

Convenient Location
Located just off Interstate 335, our Downers Grove hotel offers easy access to popular attractions like Brookfield Zoo, Tivoli Theater, and Morton Arboretum.

Amenities Galore
Enjoy our 24-hour gym to stay active during your stay. Our guest rooms feature complimentary Wi-Fi, wood furniture, and cozy carpeted floors. Indulge in coffee facilities and cable TV in our classic rooms for a comfortable experience.

Nearby Attractions
Explore the wonders of Brookfield Zoo, just 14.7 miles away, or immerse yourself in the arts at Tivoli Theater, located 4 miles from the hotel. Nature enthusiasts will appreciate the proximity of Morton Arboretum, only 2.7 miles away.

Book your stay at Holiday Inn Express Chicago-Downers Grove for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 477 reviews
Cleanliness: 8.25
Service: 8.75
Location: 7.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 7.75
S
Salah • extended_group • us
9
2026-08-13 • via Nuitee
J
Jada • couple • us
10
2026-08-11 • via Nuitee
G
Glen • family_with_children • us
4
2026-08-10 • via Nuitee
L
Laura • family_with_children • us
8
Very nice people and well organized. Just the dark stains in the shower were a bit off putting.
Pros:

All is well! You get what you paid for. It was perfect for what we paid for.

Cons:

Shower could be cleaner-looked like dark stains were around the edges.

2026-08-05 • via Nuitee
H
Hasnain • family_with_children • us
9
2026-08-02 • via Nuitee
C
Candace • couple • us
7
2026-07-23 • via Nuitee
J
Jamie • couple • us
5
Disappointed as I’ve stayed there many times.
Pros:

Location

Cons:

The bathroom smelled like mildew, damp rags. I was charged twice on my card and the front desk didn’t seem to know how to take care of this issue.

2026-07-14 • via Nuitee
K
Khader • family_with_children • us
5
We expected more
Pros:

Some good services around

Cons:

Rooms are very normal and old

2026-07-12 • via Nuitee
R
Rosli • couple • us
8
Pros:

Breakfast included

2026-07-03 • via Nuitee
2
263dezf • Business
10
Excellent
Pros:

Great service and friendly.
Yusra

2026-06-12 • via Tripadvisor
C
Christine • solo_traveller • us
9
Pros:

Everything honestly the staff are amazing

Cons:

Expensive but great breakfast options

2026-06-10 • via Nuitee
S
Stay40629321989 • Business • Skelwith Bridge, Lake District, Cumbria, England
2
Bad management
Pros:

Very incompetent service here. The hotel completely messed up the charges on our bookings. I tried to get hold of the Manger (Sal) to rectify the situation, but he didn't answer my many calls or emails. I have not come across such bad admin in a long time at a hotel. No offer to compensate the time wasted to sort it all out.

2026-06-03 • via Tripadvisor
M
Martin • couple • de
7
Good choice for one night … I liked the breakfast
2026-06-03 • via Nuitee
D
Dale • solo_traveller • us
10
The price seemed a tad high when I booked, but my room & the hotel felt new & extremely clean
Pros:

Breakfast area seemed new, super clean, bright and well organized. Plenty of seating, with a good amount of people hitting the breakfast bar at the same time I was. Good selection of items, including greek yogurt and fresh fruit ( really good orange!)

Cons:

There really wasn't anything I didn't like. The only thing I would change is the parking area, which shares space with Red Lobster's patrons. I felt like once the restaurant was closed and patrons gone, my car might be left "out in the open", which I didn't really like. I suggest separating the hotel's parking architecturally/visually so it feels more like private hotel parking, without general public access.

2026-06-01 • via Nuitee
M
Mező • couple • hu
9
2026-06-01 • via Nuitee
P
P8987ZSanno • Family
10
Time with family.
Pros:

Nice experience and very convenient location! I’ll be back in October.

2026-05-19 • via Tripadvisor
C
Cruiser18661015988 • Family
10
Great customer service
Pros:

Great customer service and very nice attendants. Very polite and courteous.

2026-05-19 • via Tripadvisor
J
Jamie • couple • us
9
2026-05-17 • via Nuitee
C
carterc852 • Family
10
10 Stars ⭐️
Pros:

Yusra was amazing I love the Custer service she provided and my stay was spectacular 🤩🤩🤩🤩🤩

2026-05-13 • via Tripadvisor
G
GoatWhacker • Solo travel
8
Pretty plain but gets the job done
Pros:

I've stayed her a few times. Located off a very busy road and depending which direction you're coming from you may have to take a roundabout way to get to it. Shares a large free parking lot with Red Lobster. Area overall seems safe.

Exterior has an industrial appearance and could use some TLC. Common areas inside are much nicer. There was a scent of fresh paint in the hallways but not unpleasant. Check-in straightforward. One elevator for three large floors but I had no long waits.

Room with a very plain spartan appearance but functional and clean. Bed comfortable. Poor water pressure. Wifi OK, I got about 10 Mbps. No coffee maker in the room though they did have an automatic coffee maker near the lobby. Breakfast better than average for hotels in this price range.

Overall a good value but nothing fancy.

2026-04-28 • via Tripadvisor