Norfolk Waterside Marriott

Joshua was extremely polite and helpful. He exercised extreme patience while dealing with an irriate customer. I applaud and commend him for his professionalism.

Joshua from the valet team truly made our experience exceptional. From the moment we arrived until the day we left, he greeted us with a genuine smile and a warm, welcoming attitude every time we saw him. His professionalism, kindness, and attention to detail never went unnoticed.
It's rare to find someone who consistently delivers outstanding customer service while making every guest feel valued and appreciated. Joshua represents your organization with excellence, and it's clear he takes great pride in his work. Employees like him are the reason guests return and recommend your property to others.
Thank you, Joshua, for making our stay even more enjoyable. He is a tremendous asset to your team, and I sincerely hope you recognize the positive impact he has on your guests. Keep him on your team—he's one of the best.

These two gentlemen were my valets when I checked into the hotel they were very attentive anytime I came to the door checking to see if I needed my car I guess the app was working properly I give them 10 stars out of 10

We are attending a music conference at the Waterside Marriott in Norfolk, VA. From the valet service, when we arrived, to our front desk experience the staff has been very courteous and helpful. The valet reps particularly Kris, Jamar and Alex were on point finding me a cart to help unpack then, helped register our car. Kris went the extra mile, after our car was parked, and went back after I left a bag on the car floor in back. Airriana, at the front desk, was equally helpfu getting us checked in and has such a lovely disposition. You can tell that the staff takes pride in what they do here. I look forward to the remainder of our stay knowing these young people are on staff.

Mr. Joshua was an exceptional young gentleman. He exemplified a very friendly and professional demeanor. You need more employees like him. He deserves a promotion.

I attended meetings in Norfolk for three days in July. Although the conference staff (folks who attended to the buffet and cleared plates) was amazing. Super friendly and they did a great job.

The hotel! The towels are the thinnest, cheapest towels I have ever seen at a Marriott. They resembled towels at a Motel 6 (no exaggeration). When I noticed one of the clean towels had a stain, I asked the front desk for a new set of clean towels. They never brought the towels. I asked at a time when there was no one else at the front desk. It should have been taken care of in minutes.

My room was fine and it was clean. I liked the couch in front of the window. However, no one told me that they don't clean daily. I was there two nights and never had my room attended to.

The conference center bathrooms were also not very clean. The garbage cans didn't get emptied until later in the day, when they were overflowing.

Josh did an amazing job very helpful and respectful.

Joshua was incredibly polite, professional, and provided excellent valet service. He greeted me with a smile, handled my vehicle with care, and made the entire experience smooth and enjoyable. His outstanding customer service is truly appreciated. Thank you, Joshua, for a job well done!
LH

Joshua was amazing and awesome. Super friendly and helpful!

Joshua is awesome! Great experience and kind guy. Everyone should review him 5 stars!

Joshua was professional and courteous.

Joshua was really friendly and quick to get my vehicle!

Joshua was very professional and helpful. I asked for recommendations every time I saw him and he always came through.

Literally one of the WORST hotel stays I've ever had. Marriott should be ashamed of this property. I'd give the room a B and everything else F-. Incredibly run down. Breakfast was terrible. Power surges knocked the AC, elevators, and escalators out. I WILL NOT be back and DO NOT recommend this hotel to anyone. Norfolk is in desperate need of nicer, new hotels. This whole experience really made me angry.

I want to follow up with a final review of our stay at the Norfolk Waterside Marriott. In spite of 2 nights of sleep deprivation because of a noisy neighboring room the front desk staff were very understanding and helpful. They offered to switch rooms for us to the top floor. A special thank you goes to Caroline, the front desk supervisor and Victoria. Both were sympathetic and apologetic and addressed the situation. After moving rooms it was PERFECT! We didn’t hear a thing and slept like a rock. Lastly I would like to also recognize the Parking attendants who were always ready and hustled to assist us. Kahil and Temzel were pleasant and had a smile and helped us on more than one occasion. Overall after a rough start we finished on a good note and I would recommend this Marriott. Great location and friendly staff who want to help.

The. Valet service was great. The guys were very helpful and patient.

Love the hotel and accommodations! Jamar and Jalyn at valet made the experience. From professionalism to hospitality to the flexibility. Stop in and see them!

Brody was very very very great! Customer service awesome

He was a good person and he was very polite.

Brody with valet parking was amazing!! He was very helpful, courteous and accommodating during our stay. Would definitely recommend the Mariott for tour next stay at Waterside Norfolk!!