Courtyard by Marriott Abilene Southwest/Abilene Mall South

Hotels
Courtyard by Marriott
8.4 (252 reviews)
4350 Ridgemont Drive , Abilene , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Cons:
Outdated room
Overpriced stay
Charged twice

Categories

Cleanliness
8.01
The room was outdated and basic bath linens had to be requested.
Service
9.48
Service was satisfactory; standard quality for this hotel tier.
Location
9.32
Location mentioned as suburban; generally convenient.
Room Quality
7.47
Room was outdated; amenities were sub par.
Amenities
8
Amenities were below expectations for this hotel tier.
Value for Money
6.96
Overpriced for the condition of the hotel.
Food and Beverage
9.01
Food and beverage quality not mentioned; assumed satisfactory.
Overall Experience
8.98
Overall experience affected by outdated facilities and charges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Convenient Location and Amenities
Situated behind the Mall of Abilene, Courtyard Abilene offers easy access to shopping and dining. Enjoy the outdoor pool, hot tub, fitness center, and on-site restaurant and bar.

Luxurious Accommodations
Relax in spacious guest rooms with premium bedding, a large work desk, and ergonomic chair for your comfort and productivity.

Delicious Dining Options
Start your day with breakfast at The Bistro, offering a variety of sandwiches, baked goods, and healthy choices. Grab snacks and beverages anytime at the 24-hour Market.

Experience comfort and convenience at Courtyard Abilene. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8.4
Based on 252 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.32
Room Quality: 7.47
Amenities: 8
Value for Money: 6.96
Food and Beverage: 9.01
Overall Experience: 8.98
M
Michael couple us
8
2026-04-09 via Nuitee
Y
yoc962 Business
10
The bar
Pros:

Came to have a few drinks at happy hour and the bartenders Kenny& Cameron were awsome definitely will be coming back

2026-04-03 via Tripadvisor
A
Albert family_with_children us
3
2026-03-29 via Nuitee
7
779genc Family
2
Terrible!
Pros:

I recently stayed at a Courtyard by Marriott property and had a very disappointing experience regarding a security deposit that was never disclosed at the time of booking or check-in.
After my stay, I discovered I had been charged a room security deposit without any prior notice. While the amount itself is not significant, the issue is the complete lack of transparency and accountability. Since then, I have made multiple attempts to resolve the matter and have provided every piece of information requested by the hotel. Despite this, I continue to get the runaround.
Each time I contact the property, I am asked for additional details I have already submitted, only to be given new excuses instead of a clear resolution or timeline for returning my deposit. This ongoing back-and-forth has been frustrating and unprofessional.
Hospitality should include honesty and straightforward communication, and unfortunately, that has not been my experience here. The only positive aspect of my stay was the friendliness of the housekeeping staff.
Overall, I am extremely unsatisfied with how this situation has been handled and would caution others to be aware of potential undisclosed charges and the difficulty of resolving issues afterward.

2026-03-25 via Tripadvisor
F
Fu couple us
4
2026-02-23 via Nuitee
R
Rene family_with_children us
9
2026-01-19 via Nuitee
J
Jordan family_with_children us
7
Pros:

I think i was charged by booking.com and again at hotel. If im not reimbursed by Monday I will be making phone calls

Cons:

Having $ 600 out of my bank account for a 7 hour hotel.stay

2026-01-19 via Nuitee
R
Robert family_with_children us
10
2026-01-01 via Nuitee
T
throwa961 Family
2
Roaches
Pros:

They have roaches go somewhere else. We had to get plastic bags to put everything in so we don’t bring roaches home. If you have the option do not stay at this hotel.

2025-11-02 via Tripadvisor
H
Harvie
6
Pros:

Was not as promised.

2025-10-07 via Nuitee
S
Sarah
10
Pros:

Great

2025-09-02 via Nuitee
H
Haynes couple us
6
2025-08-11 via Nuitee
J
janrS2729IF Couples
4
Out dated and over priced
Pros:

This Marriott property has seen better days. The room was outdated; the amenities sub par. Had to request basic bath linens (bath mat & wash clothes). Overpriced for the condition of the hotel. Even a charge for parking in this suburban hotel. Would not recommend.

2025-08-03 via Tripadvisor
J
Jorge solo_traveller us
9
2025-07-02 via Nuitee
1
146ariellew Business Plainfield, Illinois
8
Very accommodating
Pros:

Hotel was very accommodating to me. I was able to check in early and check out pretty late. The room was smaller but had a cute sitting area. Tv needs to be updated. The main downside was the walls are very thin. I was able to hear the whole convo from next door.

2025-06-20 via Tripadvisor
B
Bill
10
Pros:

Everything clean and people nice. Beds are BAD

2025-06-14 via Nuitee
C
Carol Ann
4
Pros:

Room stinks and no parking lot lights.

2025-06-11 via Nuitee
J
Jared family
8
Pros:

Price was steep for 2 full beds and not much offered for breakfast.

2025-06-10 via Nuitee
M
Marilyn
10
Great place to spend the night.
Pros:

Very clean rooms. Very pleasant and helpful staff.

2025-05-25 via Nuitee
W
Wasif family_with_children
2
Pros:

Bad.

2025-05-25 via Nuitee