Extended Stay America Premier Suites - Cleveland - Independence

Hotels
•
Extended Stay America Premier Suites
8 (1410 reviews)
6025 Jefferson Drive , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty rooms
Poor service and amenities
Deceptive breakfast offerings

Categories

Cleanliness
6.88
Multiple reviews mention dirty rooms and unclean floors.
Service
8.85
Inconsistent service mentioned, with staff lacking professionalism on occasion.
Location
10
Good location noted by several reviews.
Room Quality
8.84
Comfortable but issues with missing linens and room unavailability were highlighted.
Amenities
6.87
Limited amenities described, with significant complaints about the breakfast provided.
Value for Money
9.83
Good value for a one-night stay noted, though expectations were not met.
Food and Beverage
4.88
Numerous complaints regarding poor breakfast options and lack of food availability.
Overall Experience
7.87
Overall mixed experiences with a significant number of complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:26

Property Description

Convenient Location

Situated near major interstates and popular city attractions, Hyatt Place Cleveland Independence offers a prime location for both leisure and business travelers.

Modern Amenities

Each guest room is equipped with complimentary Wi-Fi, a large flat-screen TV, and a convenient refrigerator, ensuring a comfortable stay for all guests.

Fitness and Recreation

Stay active during your stay with access to the 24-hour fitness center, allowing guests to maintain their workout routines while away from home.

Experience the perfect blend of convenience and comfort at Hyatt Place Cleveland Independence. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1410 reviews
Cleanliness: 6.88
Service: 8.85
Location: 10
Room Quality: 8.84
Amenities: 6.87
Value for Money: 9.83
Food and Beverage: 4.88
Overall Experience: 7.87
D
Davida • couple • us
8
2026-01-29 • via Nuitee
L
Larry • couple • us
9
great stay
Pros:

room size

Cons:

breakfast

2026-01-20 • via Nuitee
G
Gerald • family_with_children • us
1
Never Happened
Pros:

They cancelled my reservation 3 hours before arriving.

Cons:

Customer service was rude.

2026-01-19 • via Nuitee
M
Megan • family_with_children • us
4
Pros:

location

Cons:

Breakfast was terrible, parking at night was terrible. No pool and no stove in the room

2026-01-19 • via Nuitee
H
Haley • couple • us
3
2026-01-19 • via Nuitee
P
Penny • family_with_children • us
4
It was just ok. Will avoid next time.
Pros:

Close to museum

Cons:

The beds are small rooms smell of smoke despite a no smoking sign. Free breakfast was a small granola bar.

2026-01-19 • via Nuitee
B
Brandon • solo_traveller • us
3
2026-01-19 • via Nuitee
C
Cynthia • extended_group • us
1
Wouldn't stay here again..
Pros:

Location

Cons:

There was a roach in the fridge.. had to go ask for sheets ,blankets and pillows for the sofa bed .. not enough towels for 4 people and wasn't the same room that I reserved..

2026-01-19 • via Nuitee
M
Morro • couple • us
1
Nightmare
Pros:

Horrible, the complementary breakfast was just coffee and orange 🍊

Cons:

The attendance cancel my reservation and was not very helpful setting up another one, I was with my two month baby and wife, this was the worse experience I ever had

2026-01-19 • via Nuitee
G
Gary • extended_group • us
3
2026-01-19 • via Nuitee
M
Michelle • family_with_children • us
1
Worse experience ever
Pros:

False expectations

Cons:

Everything

2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
4
I paid too much for the experience that I had.
Pros:

I like the location of the property.

Cons:

I booked my stay months in advance with an on site pool being part of my criteria for booking this specific hotel. The property permanently closed the pool about a month before my stay and did not inform me of this change. There was a family staying across the hall from me who were loud and disruptive screaming and running down the halls well past 3 am with no regard to the other patrons.

2026-01-19 • via Nuitee
V
Victoria • couple • us
7
Customer service was lacking with individual mentioned above
Pros:

Comfortable and spacious

Cons:

Young man working wasn’t professional or helpful regarding thermostat control in room and being too cold

2026-01-09 • via Nuitee
Q
Quiana Rose • family_with_children • us
4
Pros:

I’m vegan and gluten free so it was no breakfast options.

Cons:

Kitchen

2026-01-02 • via Nuitee
L
Linda • family_with_children • us
1
2026-01-01 • via Nuitee
A
Anthony • family_with_children • ch
2
A fuir !
Pros:

Rien de correct

Cons:

Pas d'oreiller, pas de drap et pas de couverture pour le canapé lit.
Après avoir demander à la réception tout cela, la réponse a été que l'on ne pouvait rien avoir car à la laverie.
Juste honteux!!!
Ne surtout pas aller dans cet hôtel !!! De plus hôtel mal fréquenté et bruyant !

2025-12-29 • via Nuitee
C
Christophe • family_with_children • ie
7
Pros:

Good value for one night in Cleveland

Cons:

Not queen beds as advertised... Very poor breakfast.

2025-12-28 • via Nuitee
K
Kevin • solo_traveller • us
6
Expected a real breakfast, not nutrient bars. Waste of a stsy.
Pros:

Just the location.

Cons:

Breakfast wasn’t breakfast. It was a couple of poor nutrient bars. Expected a warm continental breakfast. Breakfast was a deception. This is deceptive advertising. Never again!

2025-12-14 • via Nuitee
K
Karen • couple • us
2
Will not stay here again!
Pros:

The room was clean.

Cons:

Staff when we arrived and at breakfast were not great! Check in man was hard to hear and very slow. He didn’t seem to know what he was doing. We were given a sheet with information that said we had breakfast in the morning and asked where it was, and he just pointed. When we came down for breakfast, nothing promised was there! My husband went to the front desk where the employee was sleeping! He asked if she was putting out breakfast and she walked around the corner and brought out a basket of packaged cold muffins then dumped them in a basket. Then got a box of granola bars. There were no hard boiled eggs, fruit or yogurt that are clearly listed as available. No explanation! Will not stay here again!

2025-12-04 • via Nuitee
A
Addison • family_with_children • us
7
2025-12-03 • via Nuitee