Extended Stay America Premier Suites - Cleveland - Independence

Hotels
•
Extended Stay America Premier Suites
8 (1418 reviews)
6025 Jefferson Drive , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty rooms
Poor service and amenities
Deceptive breakfast offerings

Categories

Cleanliness
6.88
Multiple reviews mention dirty rooms and unclean floors.
Service
8.85
Inconsistent service mentioned, with staff lacking professionalism on occasion.
Location
10
Good location noted by several reviews.
Room Quality
8.84
Comfortable but issues with missing linens and room unavailability were highlighted.
Amenities
6.87
Limited amenities described, with significant complaints about the breakfast provided.
Value for Money
9.83
Good value for a one-night stay noted, though expectations were not met.
Food and Beverage
4.88
Numerous complaints regarding poor breakfast options and lack of food availability.
Overall Experience
7.87
Overall mixed experiences with a significant number of complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:26

Property Description

Convenient Location

Situated near major interstates and popular city attractions, Hyatt Place Cleveland Independence offers a prime location for both leisure and business travelers.

Modern Amenities

Each guest room is equipped with complimentary Wi-Fi, a large flat-screen TV, and a convenient refrigerator, ensuring a comfortable stay for all guests.

Fitness and Recreation

Stay active during your stay with access to the 24-hour fitness center, allowing guests to maintain their workout routines while away from home.

Experience the perfect blend of convenience and comfort at Hyatt Place Cleveland Independence. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1418 reviews
Cleanliness: 6.88
Service: 8.85
Location: 10
Room Quality: 8.84
Amenities: 6.87
Value for Money: 9.83
Food and Beverage: 4.88
Overall Experience: 7.87
S
Shenee • family_with_children • us
9
2026-04-11 • via Nuitee
J
Julieana • couple • us
10
2026-04-03 • via Nuitee
P
Paris • couple • us
4
It wasn’t as relaxing
Pros:

Honestly not much

Cons:

A lot. The smell, lack of cleanliness

2026-03-29 • via Nuitee
L
Leann Jones • family_with_children • us
7
Pros:

it was a good location for where we were looking.

Cons:

the breakfast was just packets of oatmeal.

2026-03-29 • via Nuitee
W
Wilburn • family_with_children • us
10
Pros:

I was quiet, clean, and the staff was sooooo nice!

Cons:

The breakfast. I wish they had a real breakfast setup.

2026-03-27 • via Nuitee
S
Shaelyn • extended_group • us
1
Very short and too expensive
Pros:

Nothing.

Cons:

The extra $100 I had to pay after the booking was already confirmed. There was no breakfast, the hotel smelled like cigarettes, the doors had to be opened by practically ramming yourself against it.

2026-03-20 • via Nuitee
J
Jayshawna • couple • us
1
Horrible.
Cons:

Room 417 that I reserved had ROACHES. Two of which on the floor with the third and BIGGEST one crawling along the floorboard and onto the bed before disappearing.

2026-03-16 • via Nuitee
N
Nelson • couple • us
10
2026-03-14 • via Nuitee
D
Davida • couple • us
8
2026-01-29 • via Nuitee
L
Larry • couple • us
9
great stay
Pros:

room size

Cons:

breakfast

2026-01-20 • via Nuitee
M
Michelle • family_with_children • us
1
Worse experience ever
Pros:

False expectations

Cons:

Everything

2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
4
I paid too much for the experience that I had.
Pros:

I like the location of the property.

Cons:

I booked my stay months in advance with an on site pool being part of my criteria for booking this specific hotel. The property permanently closed the pool about a month before my stay and did not inform me of this change. There was a family staying across the hall from me who were loud and disruptive screaming and running down the halls well past 3 am with no regard to the other patrons.

2026-01-19 • via Nuitee
H
Haley • couple • us
3
2026-01-19 • via Nuitee
G
Gary • extended_group • us
3
2026-01-19 • via Nuitee
M
Morro • couple • us
1
Nightmare
Pros:

Horrible, the complementary breakfast was just coffee and orange 🍊

Cons:

The attendance cancel my reservation and was not very helpful setting up another one, I was with my two month baby and wife, this was the worse experience I ever had

2026-01-19 • via Nuitee
M
Megan • family_with_children • us
4
Pros:

location

Cons:

Breakfast was terrible, parking at night was terrible. No pool and no stove in the room

2026-01-19 • via Nuitee
G
Gerald • family_with_children • us
1
Never Happened
Pros:

They cancelled my reservation 3 hours before arriving.

Cons:

Customer service was rude.

2026-01-19 • via Nuitee
P
Penny • family_with_children • us
4
It was just ok. Will avoid next time.
Pros:

Close to museum

Cons:

The beds are small rooms smell of smoke despite a no smoking sign. Free breakfast was a small granola bar.

2026-01-19 • via Nuitee
C
Cynthia • extended_group • us
1
Wouldn't stay here again..
Pros:

Location

Cons:

There was a roach in the fridge.. had to go ask for sheets ,blankets and pillows for the sofa bed .. not enough towels for 4 people and wasn't the same room that I reserved..

2026-01-19 • via Nuitee
B
Brandon • solo_traveller • us
3
2026-01-19 • via Nuitee