Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Exceptional staff
Cons:
Limited breakfast options
Value for money questioned

Categories

Cleanliness
8.61
Rooms have been refreshed and are very clean.
Service
9.08
Staff were exceptional and professional, providing great service.
Location
9.12
Very conveniently located, directly connected to Canal City shopping.
Room Quality
8.57
Room was spacious, clean, and comfortable.
Amenities
8.6
Amenities were clean and perfect for relaxation.
Value for Money
8.06
Some reviews indicated value may not meet expectations due to facility age.
Food and Beverage
8.11
Breakfast was nice but limited options over three days.
Overall Experience
8.68
Overall, a wonderful stay with exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:05

Property Description

Luxurious Accommodation at Grand Hyatt Fukuoka

Sophisticated Rooms and Modern Amenities: Experience a truly relaxing stay in our spacious guestrooms adorned with warm grain colors, equipped with LCD TVs, and modern facilities for your comfort.

Relaxation and Convenience: Unwind in our indoor swimming pool, hot tubs, or with a rejuvenating massage. Enjoy 24-hour front desk service, luggage storage, and concierge assistance for a seamless stay.

Dining and Entertainment: Indulge in culinary delights at THE MARKET F restaurant with an open kitchen, or sip on cocktails at our stylish bars. With shops, a cinema complex, and a theatre at Canal City, entertainment is just steps away.

Book now for an unforgettable luxury experience at Grand Hyatt Fukuoka.

Important information:

Please contact the property directly via phone or e-mail regarding important requests.

Please note only Club Deluxe Double, Club Deluxe Twin and Grand Deluxe Twin can accommodate extra beds.

Please note guests 17 years and under cannot use the following facilities except for the specially designated periods: fitness center, swimming pool.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FUK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1980 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for ¥6,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 561 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.68
C
Connie • couple • ca
10
Pros:

The room is standard with Japan hotel The location is perfect for us. We requested a higher floor with the view of the mall downstairs. The bathroom is spacious and very modern. Good linen and comfortable bed. Will definitely stay there again.

2026-04-15 • via Nuitee
P
panithan • couple • th
10
2026-04-14 • via Nuitee
P
Paul • family_with_children • hk
8
It’s a great location and staff are nice. But it’s definitely starting to feel like the rooms need a refresh. But overal
Pros:

Great location, subway close by and next to shopping mall.

Cons:

Rooms are definitely feeling dated and the light switch did not work.

2026-04-14 • via Nuitee
佑介 • solo_traveller • jp
10
Pros:

最高のホスピタリティ

2026-04-12 • via Nuitee
M
Maria Corazon • family_with_children • ph
10
Most enjoyable!!
Pros:

The bridge to Canal City was a super-plus. We could cross anytime for snacks and meals and shops! So
convenient.
The concierge at the hotel was perfect --so helpful with all our queries.

2026-04-11 • via Nuitee
K
Kyeong Jin • solo_traveller • kr
10
2026-04-11 • via Nuitee
A
arita • family_with_children • jp
10
2026-04-10 • via Nuitee
H
Hana • family_with_children • au
10
2026-04-10 • via Nuitee
S
suhad2017 • NONE
2
Much below expectation, more like three stars hotel
Pros:

Not recommended. Waste of money.
Staff generally are poorly trained and poorly informed. They often give you misleading information that cost me a whole day of my holiday because of the mis information.
As for the breakfast is equivalent to even less than a 3 star hotel. Not only is exactly same limited dishes but the slightly better dishes are put out once only and not replaced when finished.
The standard did not get any better when moved to the executive lounge. Photos below.

2026-04-09 • via Tripadvisor
C
cowlemon • Family • Irvine, California
10
Super Convenient Stay in Fukuoka with a Grand Fee
Pros:

Stayed at the Grand Hyatt Fukuoka and had a really nice experience overall.

The location is super convenient — about a 15-minute walk from Hakata Station, and just a few minutes from the yatai stalls and the canal area. It’s actually connected to a shopping and entertainment complex, so you’ve got tons of restaurants, shops, and even a movie theater right there, which made things really easy.

The hotel itself feels pretty grand — high ceilings, big open spaces, and really impressive staircases in the lobby. The staff were consistently friendly, welcoming, and helpful, which always makes a difference.

I stayed in a Deluxe King room, and it was spacious and well laid out. There’s even a decent-sized sofa, which was great for relaxing. The bed was a bit on the firm side for my taste, but still comfortable enough.

The bathroom was also roomy, though the ceiling felt slightly low compared to the rest of the room.

All in all, a solid stay — great location, beautiful property, and excellent service.

2026-04-08 • via Tripadvisor
W
WEN HSIU • couple • tw
10
2026-04-08 • via Nuitee
J
jefftL9662BN • NONE • San Francisco, California
6
The power outage during our stay was disappointing.
Pros:

The power outage that affected the entire room—triggered by the use of a hairdryer during my stay—undoubtedly caused significant inconvenience. Such an incident is particularly unacceptable at a hotel of the Grand Hyatt's caliber.

2026-04-07 • via Tripadvisor
V
Venture50629831296 • NONE
10
Safe and secure - home away from home :)
Pros:

The Grand Hyatt has an amazing Concierge Team. My 92-year old Mom had a fall in her room and we had to call for an ambulance. Mr Xavier Rakotomanana, a team leader at the Concierge came to the hospital with me to assured me that I would have support and translation services. He was instrumental in providing information and was able to convey my concerns and queries to the medical team. If not for Xavier's presence, I would have been totally lost. When we returned to the hotel, staff we met in the lobby and restaurants all asked after my Mom. They were genuinely concerned and were so happy that she was ok. The next morning, Ms Mikako Tani who is the Chief Concierge came to look for us at breakfast and made sure my Mom was doing fine. We felt so very safe when we were at the Grand Hyatt Fukuoka. It was truly a home away from home.

2026-04-06 • via Tripadvisor
ゴウ • couple • tw
8
2026-04-04 • via Nuitee
P
Panithan • couple • th
10
2026-04-04 • via Nuitee
奕志 • couple • tw
10
2026-04-02 • via Nuitee
K
klue2026 • NONE
10
Excellent location with great service!
Pros:

My favorite Hotel in Fukuoka! Third time staying this Grand Hyatt. Location is great which is 5-min walking distance from the Nakasu area for Yatai Street vendors, 15-min to the Central Station. I rent a car from neighborhood and drove to Itoshima area for a day trip. My parents loved it too! We walked to the Canal City which is next to the hotel when rains, lots of things to do! Many good restaurants are walking distance too! Can’t wait to go back!

2026-03-31 • via Tripadvisor
A
Anne • couple • au
10
Excellent Hotel and location
Pros:

Breakfast had many choices and was excellent., the location of the Hotel was also excellent. We loved the design of the bathroom and the room size was adequate.Also looked over river which was nice.

2026-03-31 • via Nuitee
Y
Yuyoung • family_with_children • kr
9
Pros:

명성에 걸맞는 직원들의 친절한 서비스와 편리한 위치

Cons:

약간 노후한듯 오래된 느낌의 시설

2026-03-29 • via Nuitee
T
TATSUYA • solo_traveller • jp
8
2026-03-28 • via Nuitee