Candlewood Suites Grand Rapids Airport by IHG

Hotels
•
Candlewood Suites
7.8 (318 reviews)
5401 28th Street Court Southeast , Grand Rapids , us
+1 616-940-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Available amenities
Cons:
Dirty rooms
Uncomfortable bedding
Noise issues

Categories

Cleanliness
5.7
Numerous reports of dirtiness, including dirty sheets and mold.
Service
8.7
Staff were often noted as helpful and courteous.
Location
8.7
Guests appreciated the hotel's location relative to shops and highways.
Room Quality
6.7
Rooms were often described as run down and mediocre.
Amenities
9.2
Amenities such as kitchen facilities and courts were well received.
Value for Money
8.2
Many guests felt they received fair value for budget pricing.
Food and Beverage
6.7
Limited mentions, but breakfast issues were noted.
Overall Experience
8.5
General experiences were mixed but rated based on affordability and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Convenient Location and Complimentary Shuttle Service
Located just off Interstate 96 and close to Gerald R. Ford International Airport, Candlewood Suites Grand Rapids Airport offers a convenient stay with a complimentary airport shuttle service for all guests.

Modern Suites with Essential Amenities
Each spacious suite features free Wi-Fi, cable TV, a microwave, refrigerator, and tea/coffee-making facilities, ensuring a comfortable and enjoyable stay at Candlewood Suites Grand Rapids Airport.

Recreational Facilities and Nearby Attractions
Guests can unwind in the hot tub, take a dip in the indoor pool, or stay active at the fitness center and outdoor sport court. With attractions like Van Andel Arena, DeVos Performance Hall, and Frederik Meijer Gardens nearby, there's something for everyone to enjoy.

Book your stay at Candlewood Suites Grand Rapids Airport for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 318 reviews
Cleanliness: 5.7
Service: 8.7
Location: 8.7
Room Quality: 6.7
Amenities: 9.2
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.5
M
Makayla • couple • us
2
Cons:

there was no ac in our room

2026-08-13 • via Nuitee
S
Scott • couple • us
10
2026-08-11 • via Nuitee
J
Jocelyn • extended_group • us
9
2026-08-10 • via Nuitee
P
Perla • solo_traveller • us
10
Pros:

That it was free laundry.

Cons:

The convenience of the Laundry Room.

2026-08-05 • via Nuitee
G
Gretchen • family_with_children • us
3
At least the beds and bathroom were clean
Pros:

The front desk staff were friendly, even with a very late check in. The location was adequate within a cluster of other long-stay hotels.

Cons:

The room was very musty and the floor was greasy. We opened the door to the room and essentially slid across the tile floor. The a/c was barely working. The rest of the hotel was clean enough although it didn’t smell very good.

2026-08-03 • via Nuitee
L
Logan • couple • us
1
Bad
Pros:

The lobby was updated

Cons:

The rooms had very hard beds and smelled like mold. Went to open window and there was no screen

2026-07-25 • via Nuitee
M
Marlisa • solo_traveller • us
2
Pros:

The staff was nice and very friendly. The rooms were nice and spacious, and we loved having a kitchen.

Cons:

We booked our room 5–6 months in advance and ended up paying nearly $600 for three nights. It felt like the rates were significantly increased because there was a cheer competition in town. While I understand that prices can fluctuate based on demand, the amenities and service we received did not justify the cost.

Before our stay, we called customer service and were told that breakfast would be provided. Unfortunately, that was not true. We also arrived to find that the pool was completely drained and unavailable.

During our stay, we asked for a broom to clean up a spill and were told there wasn't one available. We also did not receive any housekeeping service during our three-night stay. When we asked about it, we were informed that the hotel is considered an extended-stay property, so housekeeping is only provided once a week. We were also told there is no breakfast service. If we needed fresh towels or sheets, we had to take the elevator from the 11th floor down to the lobby to exchange them ourselves.

Had we known this was an extended-stay hotel with limited amenities and services, we would have made a different decision. None of these limitations were made clear when we booked. As regular hotel guests paying premium rates, we expected standard hotel services, especially given the high price.

Overall, this stay was very disappointing, and I would not choose this hotel again.

2026-07-18 • via Nuitee
C
Charles • family_with_children • us
8
2026-07-16 • via Nuitee
R
Roberta • family_with_children • us
7
Average Hotel. Lots of noise from people talking, walking down the corridor late at night.
Pros:

This is an average hotel. I got an early flight so I did not have a proper breakfast.

Cons:

I simply was not able to deal with the AC - I should have put on manual - because the automatic set was turning on and off with a lot of noise. I simply did not realize this.
It would be nice if the hotel could put a grab and go - something to eat. at 4:00 AM, there were no options.
Our room was on ground floor - and there is a LOT of noise of people coming and going throughtout the night. It is an extended type of hotel so be prepared to hear people talking loud, voices and doors shutting loudly even after midnight: not a good experience. I will probably skip this hotel on my future bookings.

2026-07-13 • via Nuitee
R
Rabb • family_with_children • us
9
We enjoyed every aspect of our stay.
Pros:

The suite was well equipped and would work for a long term stay. The room was large, comfortable and clean.

Cons:

all good

2026-07-06 • via Nuitee
R
Rafi • family_with_children • ca
8
A comfortable stay with clean rooms and basic amenities, though service
Pros:

We had a comfortable stay overall. The room was clean, spacious, and well-equipped with a kitchenette, which made it convenient for longer stays. The staff were polite and check-in was smooth. The location near the airport was also very convenient

Cons:

Clean rooms and basic amenities, though service and facilities could be improved.

2026-07-06 • via Nuitee
B
Bridget • solo_traveller • us
5
2026-07-04 • via Nuitee
F
Faith • couple • us
6
Pros:

The bed sheets had a nasty stain

Cons:

Clean sheets, more towels, hallway was noisy

2026-06-28 • via Nuitee
K
kaitlyn • couple • us
10
2026-06-23 • via Nuitee
K
Kevin • couple • us
9
I would stay again.
Pros:

Nice comfortable room with bonus kitchen.

Cons:

No breakfast.

2026-06-16 • via Nuitee
J
Jeffrey • solo_traveller • us
4
Pros:

I liked how clean it was and that it looked nice

Cons:

The bed was super uncomfortable. The kitchen sink didn't work. The TV has bad quality.

2026-06-09 • via Nuitee
I
Isanhart • couple • us
1
Very bad. I expect a full refund on my MC.
Pros:

Location near airport.

Cons:

I reserved a room with a roll in shower for my disabled spouse. When I arrived, I was told that the accessible room was given to someone else. Coffee maker malfunctioned.

2026-06-01 • via Nuitee
B
Buffy • couple • us
8
2026-05-31 • via Nuitee
A
Ann • solo_traveller • us
9
2026-05-31 • via Nuitee
B
Beth • couple • us
7
2026-05-27 • via Nuitee