Candlewood Suites Grand Rapids Airport by IHG

Hotels
•
Candlewood Suites
7.8 (297 reviews)
5401 28th Street Court Southeast , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Available amenities
Cons:
Dirty rooms
Uncomfortable bedding
Noise issues

Categories

Cleanliness
5.7
Numerous reports of dirtiness, including dirty sheets and mold.
Service
8.7
Staff were often noted as helpful and courteous.
Location
8.7
Guests appreciated the hotel's location relative to shops and highways.
Room Quality
6.7
Rooms were often described as run down and mediocre.
Amenities
9.2
Amenities such as kitchen facilities and courts were well received.
Value for Money
8.2
Many guests felt they received fair value for budget pricing.
Food and Beverage
6.7
Limited mentions, but breakfast issues were noted.
Overall Experience
8.5
General experiences were mixed but rated based on affordability and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Convenient Location and Complimentary Shuttle Service
Located just off Interstate 96 and close to Gerald R. Ford International Airport, Candlewood Suites Grand Rapids Airport offers a convenient stay with a complimentary airport shuttle service for all guests.

Modern Suites with Essential Amenities
Each spacious suite features free Wi-Fi, cable TV, a microwave, refrigerator, and tea/coffee-making facilities, ensuring a comfortable and enjoyable stay at Candlewood Suites Grand Rapids Airport.

Recreational Facilities and Nearby Attractions
Guests can unwind in the hot tub, take a dip in the indoor pool, or stay active at the fitness center and outdoor sport court. With attractions like Van Andel Arena, DeVos Performance Hall, and Frederik Meijer Gardens nearby, there's something for everyone to enjoy.

Book your stay at Candlewood Suites Grand Rapids Airport for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 297 reviews
Cleanliness: 5.7
Service: 8.7
Location: 8.7
Room Quality: 6.7
Amenities: 9.2
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.5
W
Wilder • solo_traveller • us
1
PLEASE READ ME!!!!
Pros:

The shower was clean... and the employees are extremely sweet... but that's it...

Cons:

The elevator is dangerously rickety... the hotel is falling apart... the room was full of cobwebs, dead spiders and dust... the beds are pressed up against the cobweb covered walls and the blankets are tucked tightly in there as well... the TV is so blurry you can't see anything on any channel... and theres only about 15 channels anyway... the toilet didnt flush well at all... both the AC and Heat DID NOT WORK... all the chairs and stools are extremely cracked and stained... there are cracks in all the walls... the lock on the door was even missing pieces... I will NOT be booking at this location ever again... I was so uncomfortable I sent my child to stay at my mothers... if it wasn't so late when my family finally got in from Ohio I would've asked for a refund!!!! I have never had this experience using the booking app...it's extremely unfortunate and embarrassing being that I intended on showing a friend around for their first time in Michigan

2026-05-11 • via Nuitee
B
Bobbie • solo_traveller • us
10
We came home for a funeral
Pros:

Thr room was spacious and clean
The beds were the best we slept so well,when we arw home
again. We will surely stay

2026-05-11 • via Nuitee
H
HAROLD • couple • us
3
would not stay at another Candlewood Suite location after staying here.
Pros:

Staff was very friendly. Price of the room was good.

Cons:

Room was on the first floor. window curtains did not close all the way. bathtub curtain rod was falling off the wall only being held up with caulk. furnace fan was very loud and the bed was extremely hard.

2026-04-27 • via Nuitee
C
correll • couple • us
10
2026-04-24 • via Nuitee
R
ROBERT • family_with_children • us
3
Pros:

Hotel was ok

Cons:

They charged me $50 fee on top of the fee for the hotel room without even telling me about it at check in! I discovered it when I looked at my credit card charges. When I asked them about it, they said it was a damage fee that would be refunded if everything in the room was ok when I left! So far I have seen no refund! I have never heard of such a fee! And why aren't they telling their customers at checkin that they are doing this. I will never stay here again. Absolutely not recommend!

2026-03-20 • via Nuitee
A
Amy • couple • us
10
2026-03-15 • via Nuitee
R
Redd • family_with_children • us
5
Pros:

I like the room

Cons:

When it was time for me to check out I was locked in my roo. For an hour not happy at all

2026-03-14 • via Nuitee
M
Mastro • family_with_children • us
8
2026-03-01 • via Nuitee
O
Obeid • solo_traveller • us
5
Ok
Pros:

Felt pretty outdated.

Cons:

My room smelled a little off. The elevator smelled like cigarettes

2026-02-23 • via Nuitee
D
Don • couple • us
9
Our stay was short but as expected.
Pros:

Though we never used the Park-N-Fly service, that's a great option for those flying out of GRR. An early flight required we not get breakfast.

2026-01-28 • via Nuitee
J
Jacquelyn • family_with_children • us
9
2026-01-26 • via Nuitee
D
Danielle • solo_traveller • us
1
I am in the process of trying to get my money back. Will never book a room here again. I don’t stay due to the condition
Pros:

nothing

Cons:

there was a 3” gap under the door, dead bugs by the bed, gaps in the ceiling tiles, mysteries brown material sticking out of the vent, cracked and chipping paint in the bathroom, bug powder sprinkled all along the walls and dirty underwear lying in the hallway.

2026-01-20 • via Nuitee
R
Ruth • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Mary • couple • us
8
2026-01-19 • via Nuitee
L
Laura • couple • us
6
Good in a pinch but wouldn’t stay again.
Pros:

Spacious room and liked the kitchen space. Bedding was clean. Friendly and helpful staff.

Cons:

The perfume smell in the hotel is horrible and toxic. Property needs maintenance—bathtub drain didn’t fully drain. Upholstered chair was deeply stained.

2026-01-19 • via Nuitee
C
Catherine • family_with_children • us
7
Pros:

No breakfast

Cons:

Room smelled a little and tub is real slippery

Fell when I got in shower
Went over tub and landed on the tile floor on my head. Have a big bump and right hand is sore from trying to brace myself

2026-01-19 • via Nuitee
A
Amanda • couple • us
4
It was fine....
Pros:

The front desk staff and housekeeping staff are very friendly. The location is nice and close to lots of restaurants and stores.

Cons:

The bed was not comfy. I had to run to the store for cleaning products for the shower because there was hair and idk what else in it. Part of the ceiling tiles were wonky and not in place. The smells in the entrance and hallways was really weird. Overall feeling of uncleanliness. I had trash on the night table up on arrival. The air would not go below 71. It was decent but not worth the price and definitely did not meet the usual IHG expectations.

2026-01-19 • via Nuitee
J
James • couple • us
10
Easy early check- in. Good location to restaurant and airportt.
Pros:

Missed breakfast due to early flight. Pool was very nice and wake up call was appreciated.

2026-01-19 • via Nuitee
H
Henranisha • couple • us
5
Cons:

Room service for the 2 nights I stayed

2026-01-19 • via Nuitee
N
Norma • extended_group • us
7
Cons:

The internet wouldn’t work. I ended using my hotspot.

2026-01-19 • via Nuitee