The Park City Grand Plaza Kensington Hotel

Hotels
8.6 (4409 reviews)
18-30 Lexham Gardens , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Comfortable beds
Cons:
Issues with cleanliness and room maintenance
Heating inadequate in some rooms

Categories

Cleanliness
7.59
Multiple guests noted issues with cleanliness and maintenance, indicating areas for improvement.
Service
9.06
Guests consistently praised the staff for being helpful and professional.
Location
9.1
The location received high marks for its convenience and proximity to transport options and amenities.
Room Quality
8.55
Rooms are generally comfortable and spacious, though some did mention heating issues.
Amenities
8.58
Amenities are adequate and typically meet guest expectations, although some descriptions suggest room for enhancement.
Value for Money
8.74
Many guests felt the pricing reflected good value, especially for the location and space provided.
Food and Beverage
8.59
Food options are available but may vary in quality based on guest feedback.
Overall Experience
8.56
Overall satisfaction is positive despite some criticisms regarding specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:11

Property Description

Luxurious Accommodation

The Park City Grand Plaza Kensington offers elegant and stylish rooms with modern décor and top-notch amenities, including a flat-screen TV, free high-speed internet, and a Bose radio. Each room also boasts a private bathroom for ultimate comfort during your stay.

Culinary Delights

Indulge in traditional authentic Malaysian cuisine at the Yasmine Restaurant, located within the hotel. After a delicious meal, unwind with a drink at the onsite bar or enjoy a peaceful moment in the garden cafe. The hotel provides a delightful culinary experience for guests to savor.

Convenient Location

Located just a 5-minute walk from Earl’s Court Tube Station, this hotel provides easy access to top London attractions, museums, and parks. With excellent transportation links to Paddington Station and London Gatwick airport, exploring the city is a breeze.

Book your stay at The Park City Grand Plaza Kensington now for a memorable and convenient London experience.

Important information:

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. Alternatively, if the payment is being made by a third party you will be required to fill in a third party authorization form and provide a copy of the card (both sides) being used authorizing the hotel to charge the card provided. Please contact the hotel immediately to obtain the card authorization form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4409 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 8.59
Overall Experience: 8.56
L
Linda • couple • gb
8
2026-07-04 • via Nuitee
O
O'Callaghan • solo_traveller • gb
7
Pros:

Nice room, comfortable bed, very clean.

Cons:

Bathroom showed signs of age.
Staff not welcoming or friendly. For this reason would not go again

2026-07-04 • via Nuitee
A
Alex • solo_traveller • ch
9
2026-07-04 • via Nuitee
J
Jane • solo_traveller • gb
8
2026-07-04 • via Nuitee
M
Mayuko • family_with_children • jp
10
A cozy
Pros:

Great location, quiet neighbourhood and still very close to Gloucester Rd station and Sainsburys.
A huge room with big windows . Enough quantity of amenities. A true hidden gem in Kensington area!

Cons:

Nothing. It’s a small cozy hotel. If you want a mega hotel, it’s not a place to choose.

2026-07-03 • via Nuitee
G
Gary • couple • gb
6
Fit for purpose
Pros:

Location ideal for our event

Cons:

Tired looking in bathroom and room itself

2026-07-03 • via Nuitee
Z
Zhang • couple • gb
10
2026-07-03 • via Nuitee
E
emanuela • couple • it
6
Migliorare gli impianti, più pulizia
Pros:

Location

Cons:

Spazi e breakfast, cattivissima e carissima.
Impianti deficitari

2026-07-02 • via Nuitee
A
amy • couple • gb
8
Pleasant stay, lovely spacious room in a good location
Pros:

How close it was to the tube. It was a beautiful looking property and the room was spacious and clean

Cons:

Would’ve been nice to have water bottles refreshed given the hot weather and mattress was a little too firm for my liking

2026-07-02 • via Nuitee
S
Sonja • solo_traveller • de
9
2026-07-02 • via Nuitee
V
viviana • couple • cl
8
Recomendable
Pros:

Bien ubicado cerca de transporte bus y metro

Cons:

El colchón de mi cama era pésimo con unos resortes al centro

2026-07-02 • via Nuitee
C
Clapsaddle • couple • us
8
2026-07-02 • via Nuitee
M
Mike • couple • gb
8
Great location
Pros:

Location and staff

Cons:

Aircon didn’t work in room but had separate unit which was very loud. Bed was very hard but also very large.

2026-07-02 • via Nuitee
R
Robert • solo_traveller • us
9
Comfortable stay in great location - Kensington
Pros:

Great location - 10 min walk from Tube stop. Quiet room. Comfortable beds. Friendly staff. Liked having small fridge and safe in room. Good value for area which can be expensive.

Cons:

Stepping into bathtub to take a shower was dangerous. Awaked early last day by workers tearing apart elevator outside room - no warning.

2026-07-01 • via Nuitee
K
Kamila • couple • pl
8
Pros:

Lokalizacja rewelacyjna. Hyde Park, pałac Kensington, Muzeum Historii Naturalnej- wszystko w obrębie krótkiego spaceru.

Cons:

W pokoju był bardzo nieprzyjemny zapach z kanalizacji w łazience. Po zgłoszeniu próbowali coś zadziałać i ostatecznie zostałyśmy przeniesione do innego pokoju.

2026-07-01 • via Nuitee
A
Anthony • couple • au
8
Pros:

Room was very comfortable.
Location is xcellent

2026-07-01 • via Nuitee
R
Robin • couple • au
9
2026-07-01 • via Nuitee
J
Jana • solo_traveller • de
9
Tolles Stadthotel Nähe Piccadilly Line
Pros:

Die Größe des Zimmers mit Sitzgelegenheiten und Ablageflächen, eine große Dusche, unser Zimmer lag schattig, Klimaanlage lief einwandfrei was während der Heatwave natürlich super war und es war ruhig

Cons:

das wir nicht länger bleiben konnten

2026-06-30 • via Nuitee
C
Celeine • family_with_children • ie
8
Excellent location for the concert we were attending in Hyde Park
Pros:

We were in a room that was only accessable only on foot not an issue for us and the staff took our bags for us. We had airconditioning a real bonus. the hotel is a very short walk from Earl's court tube station with lots to see and do near by.

Cons:

There wasn't a bar to sit in and get a coffee or a drink.

2026-06-30 • via Nuitee
C
Chantal • solo_traveller • fr
1
Nul
Pros:

Rien et surtout pas l incompétence du personnel

Cons:

L incompétence du personnel

2026-06-30 • via Nuitee