Best Western Cades Cove Inn

Hotels
Best Western
7.9 (1185 reviews)
7824 East Lamar Alexander Parkway , Townsend , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Cleanliness issues
Rude check-in staff
Inadequate room features

Categories

Cleanliness
6.74
Several mentions of cleanliness issues, including mold and roaches.
Service
8.71
Staff was frequently described as friendly and helpful.
Location
8.75
Location was noted as a positive aspect in multiple reviews.
Room Quality
7.7
Mixed reviews, with some mentions of issues like the shower and refrigerator noise.
Amenities
7.23
Limited amenities reported; lack of USB ports and other minor issues.
Value for Money
7.69
Some reviews mention it was a bit pricey but fair for the quality.
Food and Beverage
8.24
Breakfast was positively mentioned in several reviews.
Overall Experience
8.11
A mix of good and bad experiences led to a balanced overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:28

Property Description

Close to Nature
Located just 2 miles from the Great Smoky Mountains National Park, the Tennessee hotel offers a serene escape for nature lovers.

Comfort and Convenience
Each room is equipped with a 42-inch flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay. Guests can also enjoy the seasonal outdoor pool and free WiFi, along with a daily hot breakfast buffet.

Business and Leisure
With access to a business center, fax, and photocopying facilities, the hotel caters to both business and leisure travelers. The 24-hour reception ensures assistance whenever needed.

Experience the beauty of the Smoky Mountains while enjoying the comfort and convenience of Best Western Cades Cove Inn. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 1185 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 7.23
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.11
J
James solo_traveller us
9
Was there for a short vacation and the hotel was a comfortable respite at the end of the day.
Pros:

The room was nicely sized and comfortable. The offered breakfast was better than is normal for such percs.

Cons:

No problems.

2026-05-06 via Nuitee
S
Sandra family_with_children us
10
2026-05-04 via Nuitee
C
Carol solo_traveller us
5
2026-05-03 via Nuitee
S
Sue solo_traveller us
8
Good for the price
Pros:

The room was spacious and the bed very comfortable.

Cons:

They don't offer any room service for a 5 night stay which, in general, I was OK with. I could ask for clean linens. However I would have appreciated it if they would have emptied the trash at least once during that time and swept the floor - no carpeting, which I liked.

2026-05-02 via Nuitee
G
Gordon couple us
9
2026-05-01 via Nuitee
L
Linda solo_traveller us
10
2026-04-30 via Nuitee
G
Glenna Harris couple us
9
2026-04-29 via Nuitee
D
Dorottya solo_traveller hu
7
2026-04-29 via Nuitee
A
Arnold solo_traveller us
9
2026-04-29 via Nuitee
S
Sherwin solo_traveller us
10
Great stay for your Smoky adventure
Pros:

Breakfast was excellent for being included with your stay. Good variety and great options. The room was clean as expected. Staff was friendly and respectful.

Cons:

Shower pressure was fine but could've been better. After hours staff does not seem to have access to the kitchen supplies when I needed a fork and plate.

2026-04-29 via Nuitee
V
Victoria couple us
7
Room met my expectations.
Pros:

Nice size room. good breakfast.

Cons:

Unable to check in an hour early.

2026-04-26 via Nuitee
L
Lisa couple us
9
Pros:

Great location for visiting Cades Cove and surrounding parkways

2026-04-26 via Nuitee
C
Connie couple us
4
Very disappointed that there was no pool! The stairs are very dangerous! They are crumbling!
Pros:

Staff was great
Breakfast was good
Room was clean

Cons:

Pool replaced with dog park!!!
Dogs laying on beds in visible rooms.
Concrete on stairs was crumbling and dangerous!

2026-04-22 via Nuitee
M
Monica couple us
8
Good value for the money
Pros:

It was clean and very quiet. Beds are a little firm for my liking, but comfortable. Breakfast was nothing fancy but better than a continental breakfast. The waffle maker wasn’t working the first morning, but was up and running for the remainder of our stay. Was a pleasant stay and would stay here again if I’m in the area.

Cons:

I don’t have much to complain about except the towels. They are clean but feel like sand paper! If I was to suggest anything, it would be to get better, softer towels!

2026-04-22 via Nuitee
N
Natosha family_with_children us
10
2026-04-21 via Nuitee
J
Jeff couple us
7
2026-04-20 via Nuitee
R
Ranasingha family_with_children us
9
Great stay! Will return when I'm visiting cades cove again
Pros:

It is good value the money. Breakfast was really good. Lots of options. Staff is friendly

Cons:

Nothing

2026-04-18 via Nuitee
couple us
10
2026-04-17 via Nuitee
J
Joseph couple us
10
We enjoyed staying here
Pros:

It was very enjoyable

Cons:

Nothing

2026-04-17 via Nuitee
E
ERNEST couple us
8
2026-04-17 via Nuitee