Holiday Inn Express Birch Run-Frankenmuth Area by IHG

Hotels
•
Holiday Inn Express
8.2 (770 reviews)
12150 Dixie Highway , Birch Run , US
+1 989-624-9300

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (front desk, manager, breakfast staff)
Consistently good breakfast with many options
Convenient location for local attractions and easy parking/exit
Comfortable beds and overall relaxing stays
First-floor/easy-access rooms and available coffee/hot chocolate
Cons:
Room maintenance issues (broken window frame, iced refrigerator, broken knobs)
Old/tired/stained carpets and fixtures; general signs of needing updates
Thermostat/AC and ventilation problems (including jetted tub causing smoke alarm)
Proximity to loud traffic
In-room amenities shortcomings (non-smart TV, having to request coffee pot)

Categories

Cleanliness
6.5
Multiple comments about tired/stained carpet and old fixtures; cleaning staff 'did the best they could' but rooms showed wear and moisture build-up on windows.
Service
9.5
Consistently praised: friendly and accommodating staff, helpful front desk (rebooking, prompt responses), manager Mae resolved check-in issues with professionalism.
Location
8.8
Many notes of convenience—close to destinations, outlets, and easy exit/parking; one recurring drawback is proximity to loud traffic.
Room Quality
6
Several specific maintenance problems: broken window frame, iced-up refrigerator and broken knobs, non-working thermostat/AC in rooms, low-height commode, and jetted tub ventilation issues.
Amenities
7.5
Positives: coffee/hot chocolate available, jetted tubs; negatives: non-smart TV, needing to request an in-room coffee pot, some broken/bypassed doors.
Value for Money
8.3
One review explicitly calls it 'overall good value' and several stays felt worthwhile given service and breakfast, despite some maintenance shortcomings.
Food and Beverage
9
Breakfast repeatedly described as very nice with lots of options and good-tasting food; occasional comment that coffee was just 'okay' or required extra effort.
Overall Experience
10
Despite room/maintenance issues, multiple reviewers called their stay comfortable and relaxing and highlighted staff who made the stay worthwhile.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Located just minutes from Frankenmuth and Bronner’s Christmas Wonderland, the Holiday Inn Express Birch Run – Frankenmuth Area offers easy access to popular attractions in Birch Run, Michigan.

Amenities Galore
Enjoy complimentary Wi-Fi, a delicious breakfast, and a refreshing dip in the indoor pool during your stay. Stay active at the on-site fitness centre and relax in well-equipped guestrooms featuring convenient amenities.

Nearby Attractions
Explore Birch Run Expo Center, Military and Space Museum, and Junction Valley Railroad located in close proximity to the hotel. With so much to see and do nearby, your stay at our hotel promises convenience and entertainment.

Book your stay now at Holiday Inn Express Birch Run – Frankenmuth Area for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FNT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 770 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.8
Room Quality: 6
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 9
Overall Experience: 10
E
Elizabeth • extended_group • us
9
Pros:

The breakfast was not a disappointment.

2026-10-30 • via Nuitee
J
Janet • extended_group • us
10
2026-10-29 • via Nuitee
M
Mark • family_with_children • us
8
2026-10-27 • via Nuitee
L
Lisa • family_with_children • us
9
2026-10-26 • via Nuitee
N
Nikeya • solo_traveller • us
9
Pros:

Staff is very friendly and accommodating.

Cons:

Being so close to loud traffic

2026-10-22 • via Nuitee
G
Glenn • family_with_children • us
6
Pros:

Close to our destination

Cons:

Walked into room and a part of the windows frame was laying on the floor, it would be tough for the housekeeper to miss when they made up the room before our arrival. The refrigerator was totally Iced up and control knobs was broken.
We made the front desk, person at the desk Anthony stated he would someone to the room. It never happened!

2026-10-21 • via Nuitee
S
Scott • couple • us
10
Pros:

The front desk was especially pleasant and very helpful. They were able to rebook us after we were told our reservations were canceled

2026-10-19 • via Nuitee
D
Donna • couple • us
10
2026-10-17 • via Nuitee
K
Kate • family_with_children • us
10
Awesome
Pros:

That the room was on the first floor and close to the exit door where we parked was very easy to go out for a smoke and to bring in our lounge. . And that there was coffee and hot chocolate available the food was great and the bed was comfy.

Cons:

Nothing.

2026-10-16 • via Nuitee
B
Betty • family_with_children • us
7
Cons:

The tv was not a smart tv

2026-10-14 • via Nuitee
J
Judy • couple • us
7
2026-10-13 • via Nuitee
A
Andy • couple • us
8
2026-10-12 • via Nuitee
D
Debra • couple • us
3
Pros:

Coffee was okay

Cons:

After having bad experiences (twice), one Holiday Inn was in Georgia and another inn was in Tennessee, we went with another hotel chain the last 18 months. However, we thought “give them another chance “ and booked a room.

Room 205: The commode was only 14” tall! The tub/shower did not offer a non-slip mat. Very old, tired, stained, carpet, furniture and restroom fixtures. The cleaning staff did the best they could and I understand the challenges of cleaning old and broken “rooms”.

Having to request a coffee pot from the check in desk, then to carry the bag to the room, assemble the setup and then return the coffee pot appeared to be a hassle. Sadly we skipped the coffee in the room. One of the exit doors was marked in a hand written sign “Broken Door”

The thermostat on the wall did not work. We discovered that the cooling/heating system was only controlled at the unit. The window had moisture buildup that clouded the only view.

Previously I have filled out a feedback form for just about every stay. I am sure you will reason this out to corporate saying this location is going to be remolded soon. Knowing that this feedback will mean very little, Holiday Inn you can do much better! I am disappointed.

2026-10-12 • via Nuitee
R
RENAYE • couple • us
10
2026-10-11 • via Nuitee
P
Patrice • couple • us
8
Pros:

The manager Mae helped us resolve a problem at check in with professional attitude. Took care of it fast and always a smile on her face.

Cons:

Our toilet did not work properly. Also they need to be updated. It’s like sitting on the floor. LOL

2026-09-17 • via Nuitee
J
JERRY • couple • us
8
Good location for visiting Frankenmuth or going to the outlet stores in Birch Run.Overall good value
Pros:

The breakfast was very nice lots of options and the food tasted good.

2026-09-10 • via Nuitee
M
Matt • solo_traveller • us
10
The young woman at breakfast was so nice and friendly!
Pros:

Good location, clean and everyone was nice!

2026-09-07 • via Nuitee
B
Brenda • couple • us
9
Our stay was comfortable and relaxing.
Pros:

The hotel was quiet and clean. Every staff member we met was courteous and helpful. The breakfast was good also. We found the bed and pillows to be very comfortable.

2026-09-04 • via Nuitee
V
Valencia • solo_traveller • us
8
Pros:

We really enjoyed the location, and friendliness of the staff from the moment you walk in until checking out the next morning.

Cons:

We seemed to have a ventilation issue with our first room we had. It was a king room, with jetted tub.

Upon testing the tub with my girlfriend, the room filled with mist and eventually set the smoke alarm off. There was noticeable moisture build up on the window.

Upon bringing this to the front counters attention. The women working was incredibly helpful in our situation and offered to move us rooms. After this we experienced no further issues and used the jet tub without incident. I did not get her name (working 8/29 and the morning of 8/30) but she was wonderful through the entire experience ❤️

2026-08-31 • via Nuitee
D
Domanique • solo_traveller • us
8
Pros:

The staff made it worthwhile even if the ac was broken in the lobby.

Cons:

Better working conditions for staff

2026-08-25 • via Nuitee