Doubletree By Hilton Pomona

Hotels
•
Doubletree by Hilton
8.2 (471 reviews)
3101 W. Temple Avenue , Pomona , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean (several guests)
Friendly, inviting staff
Great location / convenient for events
Great view from lobby/rooms
Comfortable, spacious rooms
Good gym
Good/bountiful breakfast
Delicious connected Italian restaurant (Vita)
Cons:
Housekeeping issues: rooms not properly cleaned / items not replenished
Small or dirty pool and jacuzzi problems (bugs, ring)
Unexpected charges (parking, bottled water)
Limited facilities / bar not open
Dirty carpets and windows in some rooms
Expensive food
Occasional poor check-in customer service
No complimentary breakfast for some stays

Categories

Cleanliness
7.5
Mixed signals: several guests praised that the hotel and rooms were very clean, but multiple reports cite dirty carpets, windows, uncleaned rooms, and a dirty pool/jacuzzi, so cleanliness is below average.
Service
9
Generally strong: many comments highlight friendly, welcoming and helpful staff; however there is one detailed negative check-in experience that lowers the score slightly.
Location
8.9
Consistently positive: convenient for events, great views, and a good neighborhood; a few comments about difficult exits or site access but overall very favorable.
Room Quality
7.8
Comfortable and spacious rooms reported by many, but several issues noted (broken shower curtain, lack of replenishment, some rooms not properly cleaned, worn carpets).
Amenities
6.7
Underwhelming: gym and small pool present, but pool area is small or dirty, jacuzzi had issues/bugs, limited facilities and bar closures were mentioned.
Value for Money
7.6
Mixed value: some guests call it great value and would return, while others note expensive food, unexpected charges (parking, bottled water), and lack of complimentary breakfast.
Food and Beverage
8.6
Generally positive: praise for the breakfast and the connected Italian restaurant (Vita) being delicious, though some find F&B pricey and noted limited bar availability.
Overall Experience
9.5
Mostly positive stays: many guests report comfortable, relaxing stays and intent to return; isolated operational and cleanliness issues temper an otherwise strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:46

Property Description

Luxurious Accommodation
Experience comfort and style at Doubletree By Hilton Pomona, where each unit is equipped with a cozy seating area, flat-screen TV, and modern bathroom amenities. Relax in the air-conditioned rooms and enjoy a restful night's sleep in the plush bedding.

Convenient Amenities
Indulge in on-site dining and unwind at the bar for a delightful evening. Stay connected with complimentary WiFi throughout the property. The attentive staff at the reception desk are ready to assist you at any time, ensuring a seamless and enjoyable stay.

Prime Location
Located just 5 km from Fairplex and 7 km from Auto Club Raceway At Pomona, our hotel offers easy access to popular attractions. With LA/Ontario International Airport a short 19 km away, your journey to relaxation begins as soon as you land.

Book your stay at Doubletree By Hilton Pomona now for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 471 reviews
Cleanliness: 7.5
Service: 9
Location: 8.9
Room Quality: 7.8
Amenities: 6.7
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 9.5
D
David • family_with_children • us
9
Pros:

Very clean. Nice staff. Great breakfast. Good gym and small pool. Great view from the lobby

2026-08-06 • via Nuitee
B
Bryson • family_with_children • us
8
2026-08-05 • via Nuitee
Z
Zaybe • extended_group • us
6
2026-08-02 • via Nuitee
Z
Zaybe • couple • us
6
Okay stay, property could have been more updated and expand the pool area.
Pros:

Conveniently located to event we were attending.

Cons:

Small pool area, bar not open.

2026-08-02 • via Nuitee
M
Miksha • extended_group • gb
8
Great value and good facilities
Pros:

Friendly staff

Cons:

Didn’t have enough shower towels replaced every day

2026-07-25 • via Nuitee
S
Sam • solo_traveller • us
1
2026-07-15 • via Nuitee
B
Baca • solo_traveller • us
8
2026-07-13 • via Nuitee
L
Linda • couple • us
8
We had a nice stay and loved the Italian restaurant.
Pros:

I liked that the hotel was in a clean neighborhood. We loved the view of PCC and the rolling hills from our window. We also ate at Vita the Italian restaurant which was connected to the hotel. It was delicious .

2026-07-10 • via Nuitee
L
Linda • couple • us
8
2026-07-10 • via Nuitee
P
Penelope • family_with_children • us
9
Excellent treat, excellent stay! Would stay as many times as I have to stay
Pros:

I liked the location, personnel, and cleanliness

Cons:

There was nothing I didn’t like

2026-07-08 • via Nuitee
J
Jesus • family_with_children • us
10
2026-07-06 • via Nuitee
D
DANIELLE • solo_traveller • us
10
2026-07-01 • via Nuitee
M
Melvin • family_with_children • us
10
Great! except the customer service
Pros:

N/A

Cons:

I was disappointed with the customer service I received during my check-in. After driving for almost seven hours, I was extremely tired when I arrived.

When the receptionist asked me to tap my credit card on the payment terminal, the machine did not recognize my card. She asked me to try again, but I did not hear her instructions clearly. Instead of swiping my card, I tapped it again. Rather that offering assistance or explaining what I needed to do, she made a comment that I found offensive.

Throughout the entire check-in process, from the moment I approached the front desk until she handed me my room key, she appeared irritated to me and did not smile or make any effort to provide a welcoming experience. I chose not to argue because I was exhausted after my long drive, but I believe guests should be treated with patience, courtesy, and professionalism, especially when they may be tired from traveling

2026-06-29 • via Nuitee
J
jorge • couple • us
10
2026-06-25 • via Nuitee
C
Christina • family_with_children • us
5
Pros:

Easily accessible

Cons:

My room was not properly cleaned. Expected more from Hilton.

2026-06-14 • via Nuitee
I
Isaura • couple • us
10
2026-06-08 • via Nuitee
M
Maryam • family_with_children • us
6
2026-06-03 • via Nuitee
A
Ardell • solo_traveller • us
6
2026-05-30 • via Nuitee
A
Alona • family_with_children • us
10
2026-05-25 • via Nuitee
C
Christine • couple • us
8
2026-05-23 • via Nuitee